Information Technology Support Administrator
East Kilbride, Scotland, United Kingdom
Nine Twenty Recruitment
IT Support Administrator Glasgow – Hybrid – Flexible Working Must be comfortable travelling very occasionally to different sites (annual basis) Our client, a prominent global drinks business, is actively seeking a IT Support Administrator to join their dynamic team in Glasgow. With a distinguished portfolio of whisky brands … production, marketing, and distribution of alcoholic beverages under well-known brands. The Role: This role involves delivering 1st, 2nd, and occasional 3rd line ICT support across various business functions and locations. The candidate will also offer ad-hoc ICT assistance to the team locally and globally as needed. Main … Responsibilities: Handle Level 1st, 2nd, and some 3rd support calls, reaching out to external resources when necessary Utilise IT Workflow System for efficient management of work items raised by business users. Respond to incidents within agreed SLAs, ensuring proper prioritization and categorization Document knowledge and resolutions for wider more »
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