2 of 2 ITIL Certification Jobs in County Antrim

technical audiences. Team Collaboration: Ability to work closely with colleagues and other IT teams to deliver seamless support. ITSM Knowledge: Proficiency in ITIL processes and experience with ITSM tools such as ServiceNow. Analytical Skills: Competence in analysing incident trends and contributing to root-cause analysis. Additional Responsibilities: Training & Development … management. Familiarity with Enterprise Systems: Exposure to: Active Directory (on-prem and hybrid) Microsoft 365 Suite (Teams, Outlook, SharePoint) Azure AD for identity management ITIL Certification: ITIL Foundation or higher. Technical Certifications: Microsoft, ServiceNow, or other relevant certifications. Remote Support Tools: Experience with SCCM, Intune, or similar. ...

plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across … paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused ...