6 of 6 ITIL Certification Jobs in Northern Ireland

desk performance, including complaints and plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. The creation and maintenance … desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to … Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. ITIL Version 4 Foundation Level certification. Relevant Technical Certifications. Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering More ❯

results-driven Service Desk Manager to deliver the effective global operation of the ASPIRE service desk, 24/7, ensuring exceptional IT support services are delivered in alignment with ITIL practices and organizational goals. This role is pivotal in maintaining service quality, optimizing workflows, and fostering a high-performing, customer-focused service desk team. The ASPIRE service desk operates … shift teams are based in Belfast, Dublin and Bengaluru, with onsite support teams based in London and Dublin. Key Responsibilities: Manage daily service desk operations, ensuring adherence to ITIL processes and organizational SLAs. Oversee the effective resolution of incidents (including major incidents), service requests, and escalations while minimizing disruptions. Oversee the Tracking, analysing, and reporting on KPIs and service … leaders, and service desk support lead. Mentor and develop a team of service desk leads and their service desk staff, fostering a positive and collaborative environment. Promote adherence to ITIL best practices, including incident, problem, change, and knowledge management. Identify inefficiencies in processes and workflows, recommending and implementing improvements to enhance service quality. Motivate and inspire the team to More ❯

assignment of tickets and re-scheduling non-urgent tasks. Incident Manager Skills · Time management and organisation · Attention to detail. · Proactive monitoring of platforms · Incident, Change and Problem Process experience · ITIL Framework · Clear and positive thinking · Fast problem-solving and analytical skills · Empathy for customers and the ability to listen to their needs. · Strong verbal and written communication skills · Ability … grows. Technologies (Not essential but a good to have). · ServiceNow (particularly reporting experience e.g. Performance/Platform analytics module) · Azure · Aternity · Elastic · Microsoft Office Products · BMC/Helix · ITIL qualifications. · Microsoft qualifications. Our Commitment to You We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an More ❯

in cloud-based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and More ❯

in cloud-based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and More ❯

in cloud-based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and More ❯