1 of 1 ITIL Certification Jobs in Leeds

liaising between second and third line support teams. Main duties of the job To work within a team and provide first line ICT support services within the Trust using ITIL processes of Incident Management, Service Requests and an understanding of Problem and Change Management. Day to day working with a computerised telephone call handling system to efficiently handle incoming … working within a Service Desk team and operating the ICT Service Desk ticketing system to record incidents, problems, service requests and log all fault diagnosis/resolutions.o To be ITIL (Information Technology Infrastructure Library) qualified or willing to be trained.o A high quality customer focused support approach, to service users of the Trusts network with a strong technical understanding … us, youll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply. Person Specification Qualifications Essential ITIL and/or IT qualifications Skills Essential Appropriate IT skills Experience Essential Worked in a customer facing role Knowledge Essential Worked in a Service Desk support role Disclosure and More ❯