1 of 1 ITIL Certification Jobs in Leeds

ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice. Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB. Conduct regular audits, verification and reporting of Configuration Items … Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies, standards and procedures Ensure alignment with ITIL Service Transition and Service Operation practices Drive adherence to agreed processes across internal teams and suppliers Establish and monitor internal controls for configuration governance ...