6 of 6 ITIL Certification Jobs in West Yorkshire

and ensure a seamless experience for our teams and customers across Europe. What You’ll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You’ll Bring 5–10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification: Educated to bachelor’s degree level or above (or overseas equivalent) Agile or ITIL certification preferred. Relevant network and/or security certifications preferred More ❯

audits working independently or with SAM advisory partner. Experience leading teams and people management. Confident with Microsoft 365 appliations including M365, Teams, Power You will also benefit from having: ITIL certified configuration management Working knowledge of Microsoft Active Directory. Working knowledge of Microsoft endpoint management solutions including intune, SCCM, Autopilot and/or other deployment and patching technologies Working More ❯

define all Support SLAs and KPIs, ensuring efficient and effective processes within the team. The role requires hands-on experience with our helpdesk software, currently Freshdesk, and with Jira. ITIL certification and a proven track record of building and leading Support or Service Desk teams are essential. What you'll be doingto make a difference: Lead, mentor, and … closely with Partner Managers (CSMs) and Project Management teams to ensure alignment, effective escalation handling, and enhanced customer experience. Develop and refine support processes and best practices, aligning with ITIL principles. Drive initiatives to build and scale the Support Team, ensuring the team structure and skills align with business growth. Produce regular reports and insights on support performance, customer … Effective collaboration with internal stakeholders, including Partner Managers (CSMs), Consultants and Project Management teams, leading to reduced issue escalation and improved product outcomes. Continuous improvement of support processes, leveraging ITIL principles and industry best practices. Efficient use of Freshdesk and Jira, ensuring accurate tracking, reporting, and cross-team communication. Reduction in the backlog of support tickets and ongoing management More ❯

software like Dante, QLab, AutoCAD, or Vectorworks. Preferred (But Not Essential) Experience in live events, theatre, or broadcast sectors. A degree in Electronic Engineering, Computer System Engineering, or similar. ITIL certification or other formal IT infrastructure credentials. Familiarity with coding in C or C++ (Qt framework experience is a bonus). What We Offer Competitive salary based on More ❯