with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our clients company More ❯
organisations by embedding structure, governance, processes & assurance across asset management, service management, supplier management, contract management, support & infrastructure management. You will need to be ITIL certified (Foundation level minimum) & have a thorough understanding and expertise around ISO 27001 business continuity planning (BCP) enabling you to support the organisation as More ❯
with Microsoft Office applications, particularly Windows Operating Systems, Microsoft Office (including Word, Excel, Outlook) Desirable Knowledge of typical IT infrastructure defects and terminology Understanding ITIL principles Have an understanding of typical service desk scenarios that can be reported through to the service desk Qualifications Essential Microsoft Certified Professional (MCP … or qualified to a similar level by experience Demonstrate an appropriate level of IT competency Desirable Working towards additional recognised IT qualifications ITIL (Information Technology Infrastructure Library) qualifications or experience, or similar service management standards. Training. Essential Proven commitment to personal development as evidenced through attendance at a range … of training/development events Desirable ITIL Qualification Customer Services Training Physical Attributes Essential Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness More ❯
Wakefield, Yorkshire, United Kingdom Hybrid / WFH Options
risual Limited
the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. This role involves overseeing various ITIL-related and client relationship duties. You will manage multiple client accounts, working closely with the Account Manager and wider Node4 team to deliver 'Exceptional … of contact for service delivery issues within your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent) ITIL qualifications Security Clearance (desirable depending on account alignment) Experience as a Service Delivery Manager or similar role. Proficiency with MS Office (Word, Excel, PowerPoint More ❯
