4 of 4 ITIL Certification Jobs in Liverpool

Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong communication and documentation skills Self-motivated with innovative problem-solving abilities Proactive mindset Full UK driving license ITIL certification (preferred) Competitive salary package including pension, life assurance, and employee assistance program. Please apply now. Seniority level Mid-Senior level Employment type Full-time Job function Information More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to advance your IT More ❯

expect you to have a sound working knowledge of interfaces, integration or ETL technologies and gained a minimum of 3 years’ experience in IT within a development environment, preferably ITIL accredited. The role requires to have strong problem-solving skills and be capable of breaking down complex situations to discover and resolve root causes. With excellent communication skills that More ❯