3 of 3 ITIL Certification Jobs in North Wales

Excellent service and process improvement identification skills ● Understanding of Microsoft 365 ● Understanding of Genesys telecommunications software ● Understanding of good email security practices (e.g., phishing awareness) ● Good overall security practices ● ITIL certification or demonstrable experience working in an ITIL aligned environment. ● Experience with one, or more, Service Management tools (e.g., Jira or Service Now) ● Ability to understand technical More ❯

server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required More ❯

platforms (both client and server) and Microsoft Office products. Experience with incident, change, and problem management disciplines; familiarity with Remedy ITSM. Desired Skills/Experience: Telephony and network experience. ITIL certification and in-depth understanding of ITIL principles, functions, and processes. Job Responsibilities: Support the IT infrastructure and resources to develop, deliver, and support IT services within More ❯