2 of 2 ITIL Certification Jobs in Wrexham

Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the More ❯

identification skills ● Understanding of Microsoft 365 ● Understanding of Genesys telecommunications software ● Understanding of good email security practices (e.g., phishing awareness) ● Good overall security practices ● ITIL certification or demonstrable experience working in an ITIL aligned environment. ● Experience with one, or more, Service Management tools (e.g., Jira or Service More ❯