Head of IT Operations
Auchterarder, Scotland, United Kingdom
Gleneagles
standards. You’ll coordinate tasks, remove blockers, and dive into technical details when necessary to keep momentum Standardising our IT operations to ensure consistency, efficiency, and compliance, driving forward ITIL-based service delivery across the group. Implementing best practices and processes that streamline how we operate, ensuring every site and system adheres to the same high standards Establishing and … over our infrastructure (servers, networks, applications), quickly identify emerging issues, and ensure high availability and performance across the board Leading, mentoring, and developing a team of IT engineers (from ITIL Level 1/2 support technicians up to Level 2/3 engineers); fostering a culture of collaboration, innovation, and continuous improvement Conducting regular 1:1s, provide feedback and … databases, networking, and can quickly diagnose and fix technical issues Adept in delivering complex IT projects end-to-end, you know how to run projects using appropriate methodologies (Agile, ITIL change management, etc.), coordinate cross-functional efforts, and deliver results on schedule You have a solid understanding of ITIL frameworks and service delivery processes, and experience improving support More ❯
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