container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITILcertification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments AskBio Inc . click More ❯
container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITILcertification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments AskBio Inc. (AskBio) is More ❯
standards. You’ll coordinate tasks, remove blockers, and dive into technical details when necessary to keep momentum Standardising our IT operations to ensure consistency, efficiency, and compliance, driving forward ITIL-based service delivery across the group. Implementing best practices and processes that streamline how we operate, ensuring every site and system adheres to the same high standards Establishing and … over our infrastructure (servers, networks, applications), quickly identify emerging issues, and ensure high availability and performance across the board Leading, mentoring, and developing a team of IT engineers (from ITIL Level 1/2 support technicians up to Level 2/3 engineers); fostering a culture of collaboration, innovation, and continuous improvement Conducting regular 1:1s, provide feedback and … databases, networking, and can quickly diagnose and fix technical issues Adept in delivering complex IT projects end-to-end, you know how to run projects using appropriate methodologies (Agile, ITIL change management, etc.), coordinate cross-functional efforts, and deliver results on schedule You have a solid understanding of ITIL frameworks and service delivery processes, and experience improving support More ❯
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
JR United Kingdom
Success Manager Fast-growing technology consultancy specialising in the energy sector Preference for Aberdeen with remote working Hybrid role between delivery and commercial functions Experience of achieving commercial targets ITIL certifications a bonus Background from a Tech Consulting firm a plus Who are we? Hypercube Consulting is the leading technology partner for the energy sector. We're building a … a previous role: Excellent client-facing and internal communication skills Previous experience of working in a commercially targeted environment Excellent written and verbal communication skills Strong working knowledge of ITIL and PRINCE2 - certification desirable Experience of working using Agile frameworks such as Kanban or Scrum Understanding and integrating appropriate service management tools and processes Planning skills including ability More ❯
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
BJSS
BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
BJSS
BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
BJSS
BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯
or a related role Degree in Information Technology, Computer Science, Business Administration, or a related field/equivalent experience Experience in managing IT hardware, software licenses, and vendor relationships ITILcertification or similar IT service management certification Certified Hardware Asset Management Professional (CHAMP) or other relevant certifications Excellent communication skills (verbal and written) Can work in synergy More ❯
or a related role Degree in Information Technology, Computer Science, Business Administration, or a related field/equivalent experience Experience in managing IT hardware, software licenses, and vendor relationships ITILcertification or similar IT service management certification Certified Hardware Asset Management Professional (CHAMP) or other relevant certifications Excellent communication skills (verbal and written) Can work in synergy More ❯
this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITILcertification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health More ❯
permanent position that will require 2-3 days per week from our Glasgow office. Qualifications Technical Qualifications: Microsoft Certified Professional or equivalent. CCNA or Fortinet Certified Professional or equivalent. ITIL qualification or relevant experience. Additional Information Beneficial Skills & Experience: ITIL experience. ISO, Cyber Essentials, and other auditing frameworks experience. Understanding of Cyber Security Principles. Experience being part of More ❯
a full, clean UK driving license to enable the successful dispensation of the duties related to the post. It would be great if you also have: IT Infrastructure Library (ITIL) qualified Proven track record within NHS Experience in monitoring platforms e.g. SolarWinds Firewall experience Proven track record in the regular use of Cisco and networking products in order to More ❯