1 to 25 of 53 ITIL Certification Jobs in the UK

stability of our external facing IT services. This pivotal role ensures that our external facing IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with Technical Operations, Change … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education: Bachelor's degree in Information Technology, Computer Science, or a related field Certifications: ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability … and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL certification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If More ❯

solving, analytical, and communication skills. Commercial and financial acumen, with understanding of operational impact on P&L. Qualifications Bachelor’s degree required; MBA highly desirable. Project/Programme Management certification (PRINCE2®, PMP, or equivalent). Agile or ITIL® certification preferred. Data analytics certification (Power BI, Tableau, or equivalent) advantageous. Change management certifications desirable. Personal Attributes Visionary More ❯

solving, analytical, and communication skills. Commercial and financial acumen, with understanding of operational impact on P&L. Qualifications Bachelor’s degree required; MBA highly desirable. Project/Programme Management certification (PRINCE2®, PMP, or equivalent). Agile or ITIL® certification preferred. Data analytics certification (Power BI, Tableau, or equivalent) advantageous. Change management certifications desirable. Personal Attributes Visionary More ❯

solving, analytical, and communication skills. Commercial and financial acumen, with understanding of operational impact on P&L. Qualifications Bachelor’s degree required; MBA highly desirable. Project/Programme Management certification (PRINCE2®, PMP, or equivalent). Agile or ITIL® certification preferred. Data analytics certification (Power BI, Tableau, or equivalent) advantageous. Change management certifications desirable. Personal Attributes Visionary More ❯

solving, analytical, and communication skills. Commercial and financial acumen, with understanding of operational impact on P&L. Qualifications Bachelor’s degree required; MBA highly desirable. Project/Programme Management certification (PRINCE2®, PMP, or equivalent). Agile or ITIL® certification preferred. Data analytics certification (Power BI, Tableau, or equivalent) advantageous. Change management certifications desirable. Personal Attributes Visionary More ❯

not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITIL certification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows More ❯

s not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third More ❯

s not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third More ❯

Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences Proven experience More ❯

trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences Proven experience More ❯

obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with ITIL best practices and actively drive continuous service improvement. Key skills & experience: Proven track record of managing IT service teams in a complex environment. Strong knowledge of ITIL processes … and frameworks, with ITIL certification highly desirable. Demonstrated experience managing third-party vendors and holding them accountable to service levels. Skilled in incident, problem, change, and request management. Previous exposure to process-driven, highly regulated environments (public sector experience advantageous). Strong stakeholder management and communication skills, with the ability to engage across business and technical teams. Comfortable More ❯

covered). Desirable Skills Linux (Ubuntu, Debian). PowerShell scripting and automation. SQL or database administration experience. Knowledge of FreshService or similar ITSM tools. Familiarity with IT compliance frameworks. ITIL certification or experience with service management practices. If this is you and you'd like to know more, please send me your CV ASAP... More ❯

degree, with Level 6 GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as More ❯

Web Services (AWS). Experience of supporting IBM WebSphere MQ Experience of Release Management processes for the deployment of application packages from development through to production environments. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Experience with WebSphere Application Server and Apache Tomcat Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components. Scripting skills … colleagues. (preferred) Professional qualifications/certifications Bachelor's degree or equivalent Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services Industry standard IT certification - AWS/RHEL/IBM MQ (preferred) ITIL certification (preferred) Hybrid working - Central London based - candidate must be eligible to work in the UK By applying to More ❯

start to finish Ability to share knowledge and experience with colleagues and effectively hand over to BAU Demonstrate awareness or contribution towards Cyber Essentials Plus or other cyber security certification projects Desirable Skills Experience with security related incident detection and response Experience working with Pen test reports to prioritise and remediate Experience with MCSE Certified or equivalent experience ITIL certification Desirable Qualifications Microsoft - on-premise and cloud related engineering level certifications Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper More ❯

Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper More ❯

Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. Experience collaborating with external/outsourced partners to deliver services. ISO 27001 certified ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader More ❯

motivate stakeholders. Culturally aware and experienced in matrix-managed environments. Qualifications & Experience Degree in a relevant field (or equivalent experience). Project Management certifications (PMI, PRINCE2, Scrum, etc.) - essential. ITIL certification - desirable. Strong experience with IT development, integration, and cloud-based delivery. Proven ability to manage suppliers and delivery teams across global markets. Experience managing large project budgets More ❯

exceptional attention to detail. Ability to handle multiple priorities, mentor staff, and drive performance across diverse project teams. Flexibility to travel and work onsite at client premises as required. ITIL® certification (desirable but not essential). Benefits 25 days annual leave plus UK bank holidays Health and wellbeing support, including employee assistance programs Career development and training, including More ❯

Strong communication and problem-solving skills Ability to work independently and as part of a team Eligible for SC security clearance (minimum 3 years UK residency) Desirable Microsoft or ITIL certifications Experience with Power Apps or Dynamics CRM Project coordination or improvement experience If you're passionate about systems, eager to drive improvement, and want to be part of More ❯

approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯

approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯

approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯

approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯