1 to 25 of 98 ITIL Certification Jobs in the UK

compliance to all policies and procedures within the Technical and Support Services. All Support Service operations are to be governed by the ITIL service management standards. The development of an ITIL based service standards and the compliance thereto is a key element of the role. Contract Review: Review … Centre technologies, terminology, and BAU support Extensive experience with telecommunications infrastructure cabling Experience supporting office and/or data centre environments Strong knowledge of ITIL processes , service measurement, and change management Experience producing financial and operational reports , including analysis Good understanding of industry processes, tools, systems, and partners Experience ...

single major contract Large hybrid multi-cloud estate — Azure, AVS, Arc, AVD/Citrix, OCI, AWS and Microsoft 365 Baseline Disclosure Scotland check required ITIL certification expected Energy sector or critical-infrastructure experience a plus Background from a technology consultancy or managed service provider a plus Flexible working … several hundred real tickets a month alongside a monthly patching cycle. The service runs inside the customer's own ServiceNow platform and their ITIL-aligned incident, request and change processes. You won't be introducing our tooling — you'll be making our delivery work well inside theirs, and evidencing ...

running of a Data Centre environment. The Data Centre Manager will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge … developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis Supporting telecommunications infrastructure cabling and Data Centre technologies Building ...

running of a Data Centre environment. The SDM will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data Centre … developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis Supporting telecommunications infrastructure cabling and Data Centre technologies Building ...

improvement initiatives. Work closely with external suppliers, service owners, and client business units to gather feedback and drive improvement initiatives. Promote the adoption of ITIL best practices and other industry standards to enhance service delivery. Training and support for external suppliers on continual service improvement methodologies and tools. Prepare … outcomes to senior management. Ensure that improvement initiatives are effectively managed and integrated into existing processes. Your skills and experience Strong understanding of ITIL framework and continual service improvement principles. Analytical and problem-solving skills. Proven capability to operate across multiple suppliers and complex service environments Ability to influence ...

Bachelor's Degree in Engineering, Telecommunications, Computer Science, or related discipline. MBA or equivalent business qualification preferred. PMP, PRINCE2, MSP, or equivalent program management certification desirable. ITIL certification desirable. Lean Six Sigma certification desirable. Experience in AI-driven operations, AIOps, and telecommunications automation platforms highly desirable. ...

plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across … paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused ...

TeamViewer or LogMeIn Provide clear, easy-to-understand technical guidance to users Maintain accurate ticket notes and contribute to the IT knowledge base Follow ITIL processes and IT security best practice Support equipment deployments, projects and occasional RCN events What we're looking for You'll ideally have: Previous …/Endpoint Manager Experience using an ITSM or ticketing system Experience with remote support tools such as RDP, TeamViewer or LogMeIn An understanding of ITIL processes. ITIL certification would be useful but isn't essential Excellent communication and customer service skills The ability to stay calm ...

TeamViewer or LogMeIn Provide clear, easy-to-understand technical guidance to users Maintain accurate ticket notes and contribute to the IT knowledge base Follow ITIL processes and IT security best practice Support equipment deployments, projects and occasional RCN events What we're looking for You'll ideally have: Previous …/Endpoint Manager Experience using an ITSM or ticketing system Experience with remote support tools such as RDP, TeamViewer or LogMeIn An understanding of ITIL processes. ITIL certification would be useful but isn't essential Excellent communication and customer service skills The ability to stay calm ...

device management is beneficial Understanding of identity and access management concepts, including SSO and MFA Exposure to security technologies such as Zscaler and CrowdStrike ITIL certification or practical ITIL experience preferred Demonstrated ability to create knowledge documentation and drive service improvements Job Offer Daily rate ...

detail The ability to work effectively in a fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Why join us? You'll join ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost … learning. Requirements: Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost … learning. Requirements: Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate ...

Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual improvement activities Excellent stakeholder management and communication skills, with … Experience producing service reports, performance dashboards, and management information Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working ...

Frameworks Business Continuity Principles Service Management & Operations Site Reliability Engineering (SRE) Incident Management Problem Management Major Incident Support IT Operations Service Reliability & Availability Management ITIL Frameworks and Best Practice Consulting & Leadership Stakeholder Management Communication & Presentation Skills Workshop Facilitation Business Analysis Change Management Governance & Reporting Problem Solving & Decision Making Cross … Engineering, or a related discipline. Demonstrable experience in Observability, Monitoring, Service Reliability Engineering, IT Operations, Service Management, Operational Resilience, or Platform Engineering environments. Desirable ITIL Foundation or Advanced ITIL Certifications TOGAF Dynatrace Certification Splunk Certification SRE Foundation PRINCE2, Agile, Scrum, or PMP AWS, Azure ...

closely with technical teams across infrastructure, applications and support functions. Understanding of Agile, Waterfall and hybrid delivery approaches. PRINCE2, PMP, Agile and/or ITIL certifications desirable. Job Offer Daily rate: £400 to £420, dependent on the level of experience. Temporary position with opportunities to make an impact ...

balance collaborative supplier management with effective operational governance and accountability. Qualifications Relevant degree in Technology, Business, Service Management, or a related discipline desirable. ITIL certification or equivalent service management qualification essential. Agile, operational governance, or supplier management qualifications advantageous. Benefits Competitive salary and bonus scheme Hybrid working Rentokil ...

control frameworks including ISO 27001, NIST CSF, CIS Benchmarks and ITIL. Qualifications: Minimum of one below is required: Minimum of one below is required: ITIL V4 Microsoft Certified: Azure Security Engineer Associate Problem Solving and Judgment Customer Focus Planning and Reviewing Performance Focus Communication and Confidence About Us Life ...

Science, Information Technology or a related discipline. Certifications such as CISSP, CCSP, CCSK, GIAC, CREST, Azure Security Engineer, AWS Certified Security – Specialty or equivalent. ITIL certification or experience working within an ITIL-based environment. How We Will Support You At Cynergy Bank, we believe people do their ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

operate effectively in high pressure, mission critical environments. Strong analytical and problem-solving capabilities. Experience managing third party suppliers and technology partners. Desirable ITIL qualification or equivalent Service Management experience. Experience within an automated distribution centre or fulfilment environment. Knowledge of WMS/WCS/WES architecture and system ...

Experience preferred • Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, or other IT experience • Understanding of Services Outsourcing • Agile, Project Management and ITIL certifications a plus • People management skills • Intermediate to advanced proven experience with both Excel and PowerPoint • Financial management and reporting experience • Stakeholder management • Internal ...

OData exposure Java/J2EE or JavaScript development experience SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. ...

OData exposure Java/J2EE or JavaScript development experience SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. ...