4 of 4 ITIL Certification Jobs in Surrey

directly with senior MoD and government personnel Proactive, organised, and resilient under pressure Competent in standard office systems and ticketing tools Willingness to travel when required Nice to Haves: ITIL certification or understanding of ITIL service processes Experience with obsolescence planning , spares management, or project coordination Royal Navy CIS background desirable. Background in Royal Navy communications systems More ❯

the final point of escalation for most user incidents and requests. Deputise for the IT Service Delivery Manager when required. About You Certificate or Diploma in Computing (or equivalent); ITIL certification desirable. Strong experience supporting and administering Windows 10/11 environments. Hands-on knowledge of MECM/Intune , networking, and common enterprise applications. Proven skills in diagnostics More ❯

hardware (desktops, laptops, softphones) and virtualisation technologies. Ability to prioritise workloads, work under pressure, and manage tickets independently. Flexible, proactive, and able to adapt to changing priorities. Knowledge of ITIL principles is desirable. Qualifications Computing-related qualification (certificate, diploma, or equivalent). ITIL certification beneficial. (Contract – Inside IR35 More ❯

to-date operational documentation. Act as the final escalation point for most incidents, reducing the need for further escalation. Skills & Experience Certificate or Diploma in Computing (or equivalent). ITIL certification or equivalent is advantageous. Strong experience in diagnosing and troubleshooting technical issues. Good working knowledge of Windows 10/11, MECM/InTune, networking, and common applications. More ❯