1 of 1 ITIL Foundation Certificate Jobs in Leeds

first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests are handled effectively in line with agreed SLAs, ITIL practices and global IT standards.Key ResponsibilitiesEnsure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support … Tier 2 support, covering both user-focused and infrastructure-focused issues.Ensure incidents and service requests are progressed within agreed SLAs and operational targets.Follow ITIL processes and ITSM guidance, maintaining alignment with global IT standards.Act as a technical escalation point and escalate issues to specialist teams where required.Maintain clear ...