2 of 2 ITIL Foundation Certificate Jobs in West Yorkshire

Major Incidents, coordinating technical teams and suppliers to restore critical services and minimise disruption to patient care. Leading the implementation and continual improvement of ITIL-aligned processes including Incident, Problem, Change, Service Transition, and Service Acceptance Management. Leading the operational transition of the Electronic Patient Record (EPR) and other … responsibilities Essential person specification requirements Qualifications: Degree in relevant specialist subject or equivalent experience. 5 GCSEs or equivalent including Mathematics and English. Current ITIL foundation certificate (or willing to work towards). Experience: Experience of IT Service Management within a medium to large complex organisation. Experience ...

first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests are handled effectively in line with agreed SLAs, ITIL practices and global IT standards.Key ResponsibilitiesEnsure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support … Tier 2 support, covering both user-focused and infrastructure-focused issues.Ensure incidents and service requests are progressed within agreed SLAs and operational targets.Follow ITIL processes and ITSM guidance, maintaining alignment with global IT standards.Act as a technical escalation point and escalate issues to specialist teams where required.Maintain clear ...