Major Incident & Escalation Manager
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £350.00 - £450.00 per day
operational escalations. Strong stakeholder management skills across technical and non-technical audiences. Experience managing third-party suppliers and outsourced service providers. Good understanding of ITIL Incident, Problem and Change Management processes. Excellent communication, organisational and decision-making skills. Desirable Experience within Financial Services or another regulated environment. Knowledge … Operational Resilience, Business Continuity or Application Recovery. Experience with ServiceNow, Power BI and Microsoft 365. ITIL Foundation Certification or above. This is an excellent opportunity for an experienced service professional who thrives in fast-paced operational environments and enjoys taking ownership of critical incidents, supplier relationships and service ...