The solution is the direct result of the combined vision and strategic goals of: Isle of Wight NHS Trust (IWT) Portsmouth Hospitals University NHS Trust (PHU) Hampshire Hospitals NHS Foundation Trust (HHFT) University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a … in translation to IT solutions; Ability to operate across organisation and computer technology silos to drive common approaches across the Trust enterprise architecture; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Change, Release, Problem, Performance, and Availability Management; Provide leadership in enterprise architecture technologies when working with external vendors, suppliers and other … in at least two or more of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA). ITILFoundationCertificate Evidence of continuing professional development PRINCE2 Practitioner Certificate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions More ❯
The solution is the direct result of the combined vision and strategic goals of: Isle of Wight NHS Trust (IWT) Portsmouth Hospitals University NHS Trust (PHU) Hampshire Hospitals NHS Foundation Trust (HHFT) University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a … business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their … in at least one or more of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA). - ITILFoundationCertificate Experience Essential - Advanced theoretical and specialist knowledge across two or more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data and Voice Networking, Messaging, Storage Area More ❯
The solution is the direct result of the combined vision and strategic goals of: Isle of Wight NHS Trust (IWT) Portsmouth Hospitals University NHS Trust (PHU) Hampshire Hospitals NHS Foundation Trust (HHFT) University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a … a related field Desirable Technical accreditation in at least two or more of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate Security (CCNA Security), VMware VCP, ITILFoundationCertificate, Evidence of continuing professional development Experience Essential Acquire a complete understanding of the trusts enterprise architecture including, business processes, technology and information systems. Responsible for More ❯
The solution is the direct result of the combined vision and strategic goals of: Isle of Wight NHS Trust (IWT) Portsmouth Hospitals University NHS Trust (PHU) Hampshire Hospitals NHS Foundation Trust (HHFT) University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a … and corporate Trust staff. Person Specification Qualifications Essential Degree level qualification or equivalent in IT or related field; Specialist IT qualification covering database and software engineering (e.g., Microsoft certification); ITILFoundationCertificate; Evidence of continuing professional development. Experience Essential Experience in software development and integration within healthcare settings. Disclosure and Barring Service Check This post is subject More ❯
with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP, HP ASE ITILFoundationCertificate Experience with Cisco or HP networking infrastructure Knowledge of scripting (PowerShell, batch files, VBScripts) Understanding of Network Security technologies including IDS/IPS Experience with More ❯
levels of the business. Strong analytical and problem-solving abilities. Skilled in planning and delivering projects. Proactive approach with a focus on continuous improvement. Required education, qualifications and experience: ITILFoundationCertificate Background in Information Systems, with experience in Microsoft-based infrastructure environments. A history of implementing new infrastructure solutions Previous experience co-ordinating activities across multiple More ❯
the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Ensure reporting conforms to consolidated group requirements for … 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITILFoundation certification minimum. Proven leadership skills, with experience managing teams of 15+ across shifts or geographies. Strong customer service ethos with a focus on operational … excellence and continuous improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits after probationary period Subsidised health and dental More ❯
the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Ensure reporting conforms to consolidated group requirements for … 5+ years in IT service desk or helpdesk operations, with 2+ years in a management role. Experience in a high-volume MSP or enterprise IT environment. Strong understanding of ITIL framework; ITILFoundation certification minimum. Proven leadership skills, with experience managing teams of 15+ across shifts or geographies. Strong customer service ethos with a focus on operational … excellence and continuous improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. Desirable: ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits (post-probation): Subsidised health & dental care More ❯
projects and scripting for automation. Desirable Experience Windows Server administration. Experience with Amazon AWS or other cloud platforms. Familiarity with Agile methodologies (Scrum) or project management (PRINCE2, APM). ITILFoundation certification. Qualifications Relevant degree or equivalent experience. Certifications such as CCNP, CCIE, or equivalent (Essential). Full clean driving license (Essential). Please note that we reserve More ❯
Hastings, East Sussex, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
What you'll need to succeed To thrive in this role, you'll bring:Education & Certifications NVQ Level 3 in IT or equivalent experience GCSEs including English and Maths ITILFoundation certification Experience Proven background in a service desk or IT support environment Hands-on experience with ITSM tools Proficiency in supporting Microsoft Windows and Office 365 Familiarity More ❯
Shefford, Bedfordshire, South East, United Kingdom
Infoplus Technologies UK Ltd
Virtualization activities Certification on Primary Technology Handled database estate of various technologies Process & Tools ?Service Request and Incident, Problem, Change managements ?Configuration, Capacity planning and Knowledge management ?Experience on ITIL Tools like Remedy, Service Now or any other ticketing tool ?Identify the service improvement plan ?ITILFoundation certified Behavioral Skill ?Strong verbal and written communication skills ?Team More ❯