12 of 12 ITIL Foundation Certificate Jobs in the South West

for optimal customer service A proactive approach to contribute to the continuous improvement of Service Desk operations Qualifications Educated to GCSE level or equivalent ITIL Foundation Certificate (desirable) Demonstrable experience in a Service Desk Assistant role within a busy Digital environment Proficiency in MS Office suite and More ❯

and visualization skills. Ability to deliver value to the business through accurate assessments and product recommendations. Desirable skills/knowledge/experience: (As applicable) ITIL Foundation certification, preferably ITIL Incident/Problem Practitioner. 6-8 years of experience within a large, complex IT organization. Ability to understand More ❯

Join to apply for the ITIL Global Process Owner role at AXA Group Operations 2 days ago Be among the first 25 applicants About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for … entities and products. About You Experience: Experience with global IT operations teams. Training delivery experience. Experience working remotely. Process ownership in multi-location teams. ITIL foundation certification. 1-3 years in process design, measurement, and improvement. Experience with ServiceNow (3+ years). Understanding procurement processes for external suppliers. … Skills: Problem-solving and analytical skills. Knowledge of ITIL and service management practices. Quality management skills. Fluent English proficiency. Proficiency in MS Office tools. Strong communication and stakeholder management skills. Preferred Skills ServiceNow expertise, SLA management. Agile methodologies (Scrum, Kanban, UX, Jira). Lean or Six Sigma methodologies. Soft More ❯

to improve processes and share knowledge. Maintain accurate records of incidents and resolutions. Qualifications and Experience Technical Skills Knowledge of ITSM tools, preferably ServiceNow. ITIL Foundation certification. Understanding of ISO27001. Experience with Citrix Desktop Director. Proficiency in Microsoft Office, including M365/Teams. Experience with document and case … and non-technical colleagues. Motivated team player with adaptability. Flexibility to work on a rota basis and provide cover as needed. Experience within the ITIL Service Delivery framework. Willingness to undertake professional development training. Ability to support business-as-usual activities. All applications will be reviewed against the required More ❯

offices. Requirements: Demonstrable experience of working within a service desk and incident operation, working within Service/Operational Level Agreements and Availability. Understanding of ITIL best practices. Preferred ITIL Foundation certification to demonstrate knowledge. Experience of working within service industries and engaging with customers. Effective and demonstrable More ❯

in Early and Late shifts based on a rotational and at times would require working on Bank Holidays Key skills/knowledge/experience: ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner 3 years’ experience within a large complex IT department/organization Ability to understand More ❯

Strong analytical and visualization skills. Excellent communication skills. Ability to deliver value through right assessment and product recommendations. Desirable skills/knowledge/experience: ITIL Foundation certification, preferably in Incident/Problem Management. 6-8 years of experience in large, complex IT environments. Ability to understand business needs More ❯

delivery. • Strong communication and interpersonal skills. • Proven ability in project execution and delivery, managing resources effectively. Qualifications: • Degree or equivalent industry experience (Essential). • ITIL Foundation certification (Desirable). At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate More ❯

working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line … role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills … both written and verbal Desirable Experience ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies More ❯

skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITIL Foundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯

performance and report on KPIs Identify and implement service improvements What we're looking for: Previous experience leading a service/help desk team ITIL Foundation certification (v3 or v4) Strong understanding of enterprise applications and service delivery Experience with Jira Service Management or a similar system Excellent More ❯

Networker, and Zerto. Strong technical background with proven analytical and problem-solving skills. Experience with monitoring tools like Nagios, Grafana, and Greylog. Experience following ITIL-based Change and Problem Management processes. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Skills Knowledge of ITIL Foundation. Certifications More ❯