1 of 1 ITIL Service Manager Jobs in the UK

PV services, technology, and consulting to cater to the unique needs of small, medium, and large pharmaceutical companies. Location: United Kingdom - Preferred Job Type: Contract (6 Months) Job Title: Service Manager, ITIL Services Job Summary The Service Manager will lead and optimize the end-to-end delivery of IT services in alignment with ITIL … improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities. Key Responsibilities Maintain ITIL-based service management processes including Incident, Problem, Change, Service Request, Release, and Configuration Management Ensure SLAs, OLAs, and KPIs are monitored, and met, with regular performance reporting … based on reliability, honesty and trust Oversee major incident resolution and drive root-cause analyses to prevent recurrence Collaborate with IT architects, operations, security, and application teams for seamless service transitions and deployments Drive Continual Service Improvement (CSI) initiatives to identify, prioritize, and implement efficiency gains Serve as the escalation point for high-impact service disruptions and More ❯