ITIL Service Manager Job Trends

ITIL Service Manager
UK

The median ITIL Service Manager salary in the UK is £85,000 per year, according to job vacancies posted during the 6 months leading to 30 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Dec 2025
Same period 2024 Same period 2023
Rank 642 702 693
Rank change year-on-year +60 -9 +299
Permanent jobs requiring an ITIL Service Manager 5 12 20
As % of all permanent jobs in the UK 0.008% 0.022% 0.039%
As % of the Job Titles category 0.009% 0.023% 0.041%
Number of salaries quoted 5 7 17
10th Percentile £56,800 £54,070 -
25th Percentile £70,000 £56,309 £50,000
Median annual salary (50th Percentile) £85,000 £70,000 £57,000
Median % change year-on-year +21.43% +22.81% -15.56%
75th Percentile - £72,500 £67,500
90th Percentile - - £77,500
UK excluding London median annual salary £48,000 £57,500 £55,000
% change year-on-year -16.52% +4.55% +25.71%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,639 51,608 49,016
% of permanent jobs with a recognized job title 90.46% 93.39% 95.25%
Number of salaries quoted 33,031 27,303 37,879
10th Percentile £28,500 £33,173 £31,250
25th Percentile £36,250 £44,671 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,750 £77,715
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

ITIL Service Manager
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'ITIL Service Manager' in the job title relative to all permanent IT jobs advertised.

ITIL Service Manager job vacancy trend in the UK

ITIL Service Manager
Salary Trend

Salary distribution trend for ITIL Service Manager job vacancies in the UK.

Salary distribution trend for ITIL Service Manager job vacancies in the UK

ITIL Service Manager
Salary Histogram

Salary distribution for jobs citing ITIL Service Manager over the 6 months to 30 December 2025.

Salary histogram for ITIL Service Manager in the UK

ITIL Service Manager
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Service Manager within the UK over the 6 months to 30 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +61 5 £85,000 +21.43% 3
Work from Home +78 4 £85,000 +41.67%
London +55 4 £85,000 +21.43%
UK excluding London +50 1 £48,000 -16.52% 4
Midlands +25 1 £48,000 -
West Midlands +23 1 £48,000 -

ITIL Service Manager Skill Set
Top 20 Co-Occurring Skills & Capabilities

For the 6 months to 30 December 2025, ITIL Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring ITIL Service Manager in the job title.

1 5 (100.00%) ITIL
1 5 (100.00%) Service Delivery
2 4 (80.00%) Stakeholder Management
3 3 (60.00%) Service Delivery Management
4 2 (40.00%) Change Management
4 2 (40.00%) Service Management
5 1 (20.00%) Agile
5 1 (20.00%) Business Analysis
5 1 (20.00%) Change Advisory Board
5 1 (20.00%) Change Control
5 1 (20.00%) High Availability
5 1 (20.00%) ITIL Certification
5 1 (20.00%) Performance Monitoring
5 1 (20.00%) Project Delivery
5 1 (20.00%) Service Design
5 1 (20.00%) ServiceNow
5 1 (20.00%) SIAM
5 1 (20.00%) Six Sigma
5 1 (20.00%) Six Sigma Green Belt
5 1 (20.00%) Six Sigma Yellow Belt

ITIL Service Manager Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 4 (80.00%) Finance
2 1 (20.00%) Financial Institution
Processes & Methodologies
1 5 (100.00%) ITIL
1 5 (100.00%) Service Delivery
2 4 (80.00%) Stakeholder Management
3 3 (60.00%) Service Delivery Management
4 2 (40.00%) Change Management
4 2 (40.00%) Service Management
5 1 (20.00%) Agile
5 1 (20.00%) Business Analysis
5 1 (20.00%) Change Advisory Board
5 1 (20.00%) Change Control
5 1 (20.00%) High Availability
5 1 (20.00%) Performance Monitoring
5 1 (20.00%) Project Delivery
5 1 (20.00%) Service Design
5 1 (20.00%) SIAM
5 1 (20.00%) Six Sigma
Qualifications
1 1 (20.00%) ITIL Certification
1 1 (20.00%) Six Sigma Green Belt
1 1 (20.00%) Six Sigma Yellow Belt
Vendors
1 1 (20.00%) ServiceNow