4 of 4 ITIL Jobs in Bath

producing high-quality customer service focussed reports for operational and executive stakeholders. Aptitude in developing and implementing IT service management policies and procedures ITIL qualified (foundation as a minimum, preferably practitioner) Good knowledge of ServiceNow Successful track record of delivering IT service improvement initiatives. An in depth understanding ...

leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs. What You'll Do Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex … issues Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk ...

system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems. Diagnose, troubleshoot, and resolve application issues, following … Expertise in FinOps and CE for D365 Proven experience in Business Application role preferably in a medium to large organisation. Good overall understanding of ITIL framework and ITSM best practices. Good analytical and problem-solving skills. Good understanding of priorities versus business impact and Incident resolution within required ...

technical support for critical business applications, ensuring prompt resolution of incidents and high system availability. Ideal candidates must possess expertise in Microsoft Dynamics 365, ITIL knowledge, and strong analytical skills. Responsibilities include incident management, application updates, and continuous improvement using ITIL best practices. #J-18808-Ljbffr ...