working with project and delivery teams who work using Agile methodology Problem solving Using logic and imagination to make sense of a situation and find an intelligent solution. Qualifications ITIL V3 or V4 foundation certification or equivalent experience of service design. Behaviours We'll assess you against these behaviours during the selection process: Working Together Communicating and Influencing Seeing the More ❯
management tools (e.g., JIRA,), collaboration platforms (e.g., Confluence), and version control systems (e.g., Git). Certifications in program management and/or service management (e.g., PMP, PgMP, CSM, SAFe, ITIL). What We Offer: Competitive compensation Opportunity for equity ownership Private health insurance option Employee Resource Groups Fun company outings and events Generous PTO Allowance 5% Pension contribution #BI-Hybrid More ❯
Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯
and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/KPIs Proven More ❯
and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/KPIs Proven More ❯
be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITIL Foundation Certificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery role. Technical/IT background with at least 5 years' hands on experience More ❯
be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITIL Foundation Certificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery role. Technical/IT background with at least 5 years' hands on experience More ❯
based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and Excel. Ability to use effective written More ❯
including proficiency with Active Directory Windows Server Desktop VB Script, Shell Scrip t VB/Shell/PERL/Macros SAM experience (SMS, Altiris, etc.) ISO 19770-1 and ITIL SAM Standards Benefits - Why Connor? We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation More ❯
a competitive salary, private health care and a NILGOSC pension, we also have an award winning health and well-being programme and offer support for personal and professional development. ITIL Foundation Certificate or higher. 5 years experience in the last 7 working in an IT Service Delivery role. Experience working with Windows Server environments to include Active directory, Group policy More ❯
implementation work Global Support Coordination: Collaborate with regional teams, such as Product Support, Linux, Network and Vendors in AMER, APAC and EMEA to maintain the global Market Data InfrastructureITIL Process: Work well in a dynamic demanding environment that follows ITIL processes and policies like Incident Management, Change Management, Service Design and Service Operations while demonstrating strong interest in emerging … and automated testing Experience with industry-standard monitoring tools (ITRS or similar) Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes Experience working within an ITIL framework, ideally with ITIL Foundation qualification Experience with industry-standard monitoring tools (ITRS or similar) Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP More ❯
will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. … and assuring service risks, dependencies and issues. Working with operational teams to design service wraps and processes, including incident management, change management, problem management, availability management, and other core ITIL practices: Designing and building core ITIL-based processes to support the services you are assigned to. This involves working with key stakeholders, both internally and externally, to ensure the processes … DV STRAP will be at risk of termination Person specification Experience of managing a live service: Having experience of managing a live service within a service management function, utilising ITIL-based service support processes. Experience of designing service management processes and support models: Having experience of designing service support processes and support models, including processes such as Change Enablement, Incident More ❯
