Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
FBI &TMT
IT General Controls Plan and manage Disaster Recovery exercises, analyzing and reporting on outcomes What You'll Need to Succeed: Familiarity with frameworks like ITIL, ISO27001, NIST CSF, and Disaster Recovery planning Strong interpersonal and communication skills Ability to manage time effectively and juggle multiple priorities Proficiency with Microsoft Office More ❯
SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯
point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user-friendly issue resolution Provide technical support for online … providers (e.g., AV, hardware repair, print services) Identify recurring issues and suggest or implement solutions to improve support efficiency Technical Skills Required: Experience with ITIL framework and IT service management best practices Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Windows and Mac operating systems Knowledge of networking More ❯
