14 of 14 ITIL Jobs in Bournemouth

Power BI Python Experience of working with the following a bonus: SharePoint Online (and SharePoint Lists). Implementing AI automation. Microsoft Power Automate. Microsoft Azure. Service Delivery: Understanding of ITIL management principles. Use of Office 365 toolset. Our Employee Values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing … with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such as Service-Now would be More ❯

escalations and create knowledge resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service More ❯

Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), bournemouth col-narrow-left Client: Stealth iT Consulting Location: bournemouth, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow More ❯

issues, identify root causes, and develop effective mitigation strategies, including in the context of emerging technologies. Regulatory and compliance knowledge:Familiarity with relevant regulatory requirements and industry standards (e.g., ITIL, COBIT, ISO 27001, NIST). Excellent communication and influencing skills:Strong ability to communicate technical concepts to non-technical stakeholders, and to influence decision-making at all levels of the More ❯

controls, risk assessments, audits, or regulatory activities. Excellent communication skills for engaging with senior stakeholders. Strong analytical and problem-solving abilities, especially with emerging technologies. Knowledge of regulatory standards (ITIL, COBIT, ISO 27001, NIST). Ability to communicate technical concepts to non-technical audiences and influence decision-making. Commitment to continuous learning about security trends and technologies. Relevant certifications (CISSP More ❯

and communication skills in previous roles. Able to communicate technical topics both in writing and verbally to senior management from technical and non-technical backgrounds. Good understanding of the ITIL framework and ideally experience with incident management tools. Basic understanding of various operating systems, network fundamentals, cyber tools, and cloud architecture. High-level understanding of cybersecurity attack frameworks, such as … for action, naturally inquisitive, and committed to continuous personal and team improvement. Experience with delivering constructive feedback to a team on a continuous basis. Preferred qualifications, capabilities, and skills ITIL Certification. Baseline cybersecurity certifications, such as Security+ or Google Cybersecurity Certificate. Appreciation of the wider roles of interconnecting cybersecurity teams and collaboration with teams like Forensics, Threat Intelligence, Penetration Testing More ❯

knowledge of applications or infrastructure in large-scale technology environments, both on-premises and in the public cloud. Apply processes within the scope of the Information Technology Infrastructure Library (ITIL) framework. Possess a broad understanding of technology frameworks across mainframe, midrange, distributed, and cloud technologies. Have a general understanding of Financial Services and key drivers of business performance. Preferred qualifications … capabilities, and skills Application or production support experience preferred although Application Development experience a plus Experience with Service Now is preferred ITIL training and certification preferred Working understanding of public cloud Committed to process improvement, LEAN and/or Six Sigma training a plus #J-18808-Ljbffr More ❯

/Experience: • Bachelor's degree in a technical field such as computer science, computer engineering or related field required. • Process certification, such as, Six Sigma, CBPP, BPM, ISO 20000, ITIL, CMMI #J-18808-Ljbffr More ❯

and hands-on experience with security tools Excellent communication and self-management skills Flexibility to travel to sites across the UK as required Familiarity with ISMS, NIS, GDPR, and ITIL frameworks Experience in engineering, operations, or finance-related environments This role requires you to be onsite at one of their offices in Hull and would require you to be onsite More ❯

Role: Service Desk Manager Location: Bournemouth Salary: £36,000 Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Manager who has experince with the ITIL framework to manage a team of 3. The Service Desk Manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly … that IT services can improve and conduct regular assessments and share the results with stakeholders. The ability to build a cohesive team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as the Service Desk Manager? SQL or MySQL … any PHP Has the ITIL Certification Knowledge of cloud-based technologies. Keen to learn new technologies. Experience with Jira Service Desk or equivalent ticketing system. Time management and ability to prioritise workload. Experience working with bespoke enterprise applications. Great with Office 365 Strong technical, communication, and interpersonal skills. What is the next step? If you believe this is the right More ❯

how the systems are used by customers. Proven Relationship Management experience, with a capability to be the “go-to” person for customers and internal staff. Working level understanding of ITIL – and an ability to both coordinate and work collaboratively with the teams within these principals. (Change, Problem, Major Incident) Extremely strong communication skills, with a proven ability to triage, coordinate More ❯

practical application in terms of problem determination. Strong problem determination skills in both system and application areas Proficient in working with high availability environment along with alignment to process (ITIL) Experience working with and maintaining other vendor tools for CICS as well as exposure to common z/OS tools like SDSF RMF etc. Experience with automating CICS events via More ❯