12 of 12 ITIL Jobs in Cardiff

Prometheus, ELK). Excellent problem-solving and stakeholder management skills. Relevant IT qualification or equivalent experience. Desirable: AWS certifications, experience with Azure and M365, ITIL-aligned environments. What you'll get in return In return, you will enjoy remote working, holidays starting at 28 days per annum plus bank holidays ...

build and maintain customer relationships. On top of this, you will also have a strong understanding of ITSM processes as well as the ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident ...

stakeholder collaboration skills. Ability to manage multiple priorities in a fast-paced environment. Experience supporting SaaS applications and working within project teams. Familiarity with ITIL processes and ticketing systems. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

projects, including structured cabling and technology rollouts Develop and manage project plans, budgets, risks, dependencies, and reporting Apply recognised project management methodologies (PRINCE2, Agile, ITIL) Act as the primary point of contact for clients, suppliers, and internal teams Coordinate field engineers, subcontractors, and project resources Ensure compliance with health & safety ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align with customer needs and ITIL standards. Main Tasks and Objectives Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within … data and analytical skills to establish facts, identify trends, and drive service improvements. Develop and maintain IT service delivery processes in line with ITIL best practices and ITSM frameworks, working with Department managers to drive improvement and service maturity. Collaborate with internal Company personnel to ensure alignment on customer requirements ...

benefits. Key Responsibilities: Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft … Analyst, Technical Support Engineer or in a similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops ...

continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

ensure service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing … less experienced Service Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator ...