1 to 25 of 88 ITIL Jobs in Cardiff

A proven ability to evaluate and prioritise work schedules according to business risk and priorities. Excellent time management. Ability to work under pressure. Desirable ITIL Foundation. Experience using ITSM tooling. JAMF Certification – MAC estate. Awareness of Asset Management. Relationship building skills and client facing experience. Admiral: Where You Can We More ❯

a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong SCCM 2012 knowledge Desirable: · ServiceNow · ITIL Foundation · Application virtualization (Microsoft APP-V) · Fundamental knowledge across Windows Operating Systems · MS SCCM 2012 Recruitment fraud is a scheme in which fictitious job opportunities More ❯

or equivalent experience) or MCSE certification Hands-on with at least 3: Exchange, ADFS, Azure AD, Citrix, Office 365, patching, email security Familiarity with ITIL or structured service environments# PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE WORKING WITHIN HIGHER EDUCATION OR PROVEN EXPERIENCE OF MIGRATING EXCHANGE ON More ❯

advanced knowledge in the following technologies: Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services More ❯

password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Nice to have Skills: Previous experience working as a Service Desk Analyst or similar technical support role. Strong incident management skills and understanding of More ❯

to go the extra mile to meet critical deadlines for the client Some knowledge of methodologies such as PRINCE2, Agile useful and/or ITIL Confident and polished in communication/presentation skills suited to a client facing role Credibility in engaging and managing key stakeholders Creative and effective problem More ❯

and cloud migrations. Experience Needed Minimum 5 years' experience in similar roles. Experience working in an SME environment with circa 1000+ users. Experience with ITIL frameworks and qualifications. Industry-relevant certifications such as MCSE. Outstanding problem-solving and troubleshooting skills. Experience with ISO27001:2022 standards. Experience with Windows server cloud More ❯

delivery and enhancement. You Will Have Obtained The Following Certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist across a minimum of four applications ITIL Foundation Some ServiceNow development and scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS would be advantageous. Project Management and Training certification More ❯

navigation, file manipulation etc. Experience of supporting and developing Oracle e-Business Suite r12 Knowledge of finance systems, procedures and processes Management qualification in ITIL or similar Ability to speak Welsh or willingness to learn Salary Range Min. 40,497 Salary Range Max. 45,413 Job Category Information Technology Grade More ❯

tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded: 26 days Annual Leave + Bank Holidays + Wellness days Private Medical Wellness Allowance - £500 Season More ❯

and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence wide range of stakeholders at all levels of the firm; UK and Global Experience in managing delivery More ❯

Degree/NVQ 4 or equivalent/Professional membership/experience Desirable Criteria Experience of developing in a mobile first application. An understanding of ITIL service management, or similar. Ability to communicate in Welsh or have a willingness to learn Salary Range Min. 33,232 Salary Range Max. More ❯

tools like MS Project, Azure DevOps, ServiceNow, SharePoint Nice to have: Experience delivering projects into internal support/ops teams Familiar with ITSM and ITIL frameworks Start date is flexible but ASAP preferred. More ❯

Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and Infrastructure. Execute and document changes More ❯

advocating for platform goals and aligning with business objectives. What we’re looking for: Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Experience with Azure cloud services, including resource management, networking, and compute. Proficiency in Azure DevOps, including CI/CD pipelines, Azure Boards, and Azure More ❯

utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A More ❯

with strong documentation and stakeholder management skills; capable of building relationships across development teams, business users, and external vendors. Highly methodical with experience in ITIL frameworks, change management, and a focus on continuously improving systems and processes. Skilled in API onboarding, FIX messaging, market connectivity protocols, and supporting high-frequency More ❯

architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical More ❯

Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented More ❯

to communicate well across the business Comfortable leading projects and taking ownership Nice to Have (Not Essential): Microsoft Azure or AWS certifications Knowledge of ITIL or ISO-27001 Experience with ERP systems The Extras: Occasional out-of-hours work (maintenance/project go-lives) Training and development opportunities Potential for More ❯

plus. Certifications: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma, PROSCI, MSP. Other Requirements Willingness to travel as required Fluent in French (nice to More ❯

PC imaging and deployment tools (SCCM, InTune) Confident working with Dell, Lenovo, HPE trade floor hardware Excellent troubleshooting and communication skills Strong grasp of ITIL processes Familiarity with market data and trading apps is a nice-to-have You’ll be the calm in the storm — someone who can diagnose More ❯

software Firewalls and data recovery tools Exposure to implementation and maintenance of privileged access management solutions. Experience with troubleshooting Windows, Mac and ChromeOS MCP, ITIL, CompTIA, CDRE Certifications an asset A passion for discovering the answer to never-before-seen complex puzzles and question Thrives working in a high-stakes More ❯

Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Cardiff. If you're an experienced SOC Analyst ready to join a Microsoft More ❯

Strong communication skills and the ability to work independently Comfortable working across multiple sites (occasional UK travel required) Familiarity with ISMS, GDPR, NIS, and ITIL frameworks This role is hybrid with 3 days per week onsite in Cardiff If you're an experienced SOC Analyst ready to join a Microsoft More ❯