8 of 8 ITIL Jobs in Cardiff

you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you More ❯

busy 24/7 Service Desk. Strong leadership, communication, and organisational skills. Passionate about customer service and team development. Skilled at problem-solving, prioritising, and staying calm under pressure. ITIL v4 certification (or equivalent experience) is essential. Salary & Benefits: Salary will be circa 50-55k dependant on experience, plus excellent benefits including 34 days holiday per year (including bank More ❯

busy 24/7 Service Desk. Strong leadership, communication, and organisational skills. Passionate about customer service and team development. Skilled at problem-solving, prioritising, and staying calm under pressure. ITIL v4 certification (or equivalent experience) is essential. Salary & Benefits: Salary will be circa 50-55k dependant on experience, plus excellent benefits including 34 days holiday per year (including bank More ❯

to the best of their abilities Able to build trust and relationships at all levels Experience in executing test scripts, system databases and automation (Desirable) Qualifications such as ISTQB, ITIL etc. (Desirable) Previous technical exposure to Electronic Retail Point of Sale systems (Desirable) What You’ll get in Return Salary starting £31,335 rising to £35,020 Monday to Friday More ❯

improvement plans to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM processes Support risk management and compliance reporting Help maintain relevant accreditations such as Cyber Essentials and NCSC Cloud Security Principles Requirements for the role: No formal qualifications required … but relevant experience in Business or IT is essential ITIL Foundation preferred and will be supported if not already held Customer Success or Account Management certifications are desirable Customer service Strong interpersonal and communication skills Ability to explain technical topics to non-technical audiences Confidence presenting service reports and plans Business and technical acumen Understanding of ITSM principles and service … documentation Teamwork Collaborates well with colleagues and wider teams Experience: 3 to 5 years in account management, customer success or service delivery roles ideally in IT services Experience in ITIL or ITSM environments and tools such as Halo, ServiceNow, Remedy or Jira Service Management Proven record of improving customer satisfaction and service performance Desirable experience working with UK Government Security More ❯

a Microfocus environment. Good understanding of JCL Good understanding of Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understand the fundamentals of ITIL The job is based on a 12 hour shift pattern of days and nights, covering 364 days per year - Christmas day off. Weekly shifts to be agreed between client and More ❯

service and driving continual improvement. You'll act as the customer's advocate within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. What you'll be doing: Be the main point of contact for customers, building trusted relationships and championing their needs. Manage contracts and SLAs, reviewing performance and ensuring … GDPR. Oversee smooth onboarding and transition processes for new customers. What we're looking for: Proven experience in IT Managed Services Strong understanding of IT Service Management (ITSM) and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

ensure minimal disruption Working closely with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Participating in a 24/7 support rota Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions … within a large-scale IT environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading by example, and working with More ❯