9 of 9 ITIL Jobs in Cheltenham

support to end users. The post-holder will be responsible for aligning all teams towards meeting customer satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on More ❯

Team Leader Perform proactive maintenance using our in-house monitoring system Document procedures/processes and contribute to the knowledgebase Follow IT procedures e.g. ITIL and strictly complying with our policies Consult with 2nd line team as required to resolve incidents and develop individual skillset About you Proven experience of More ❯

and troubleshooting network-related issues using Linux tools In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability In-depth understanding of ITIL v4 and standard ITSM practices and process Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite More ❯

Technician: Microsoft server and Cloud operating systems and infrastructure experience MS applications including O365 admin Networking experience with Switches, Routers and Firewalls Understanding of ITIL processes and procedures Experience with Active Directory, Group Policy, DNS, DHCP, TCP/IP Desirable experience of the IT Systems Administrator: Experience working in a More ❯

qualification or be qualified through professional experience Demonstrate in depth expertise in IT programme and project management methodologies Hold relevant certifications such as MSP, ITIL, Prince 2, Agile Show exceptional leadership and communication skills Show demonstrable ability to influence and engage with senior stakeholders and executive teams Possess strong analytical More ❯

configuring, supporting, and troubleshooting complex Cisco collaboration solutions. We also require someone who has experience in a Service Desk environment and is familiar with ITIL methodology would be advantageous Some of our customers require additional security checks to be carried out on individuals, so the successful candidate must have DV More ❯

Permanent Responsibilities : Technical NOC Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data More ❯

configuring, supporting, and troubleshooting complex Cisco collaboration solutions. We also require someone who has experience in a Service Desk environment and is familiar with ITIL methodology would be advantageous Some of our customers require additional security checks to be carried out on individuals, so the successful candidate must have DV More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will … such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management More ❯