10 of 10 ITIL Jobs in Cheltenham

MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a … Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across … rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

role Excellent communication and interpersonal skills, with a focus on providing exceptional customer service. Demonstrate ability to troubleshoot and resolve technical issues efficiently. ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous. Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable. A clear grasp of current IT developments and More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a team of experienced Network … office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted More ❯

Experience with understanding network architectures and troubleshooting network-related issues using Linux tools In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability In-depth understanding of ITIL v4 and standard ITSM practices and process Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners More ❯

Essential skills of the IT Technician: Microsoft server and Cloud operating systems and infrastructure experience MS applications including O365 admin Networking experience with Switches, Routers and Firewalls Understanding of ITIL processes and procedures Experience with Active Directory, Group Policy, DNS, DHCP, TCP/IP Desirable experience of the IT Systems Administrator: Experience working in a school/education environment. Benefits More ❯

and stakeholder engagement skills Preferred: experience in utilities, water, or energy sectors; familiarity with digital twins, edge computing, or AI automation Certifications like TOGAF, Azure Solutions Architect Expert, or ITIL would be advantageous If you are an experienced Digital Architecture Manager looking for a new challenge, apply today. JBRP1_UKTJ More ❯

services in a complex environment Strong stakeholder engagement and service governance capability Excellent understanding of management systems like RMS (Niche), Pronto, or similar Familiarity with service management frameworks (e.g., ITIL), GDPR/data protection, and cyber security Project management exposure (Agile, PRINCE2) Confident leadership skills and ability to represent the organisation externally If you are interested in this role or More ❯

C#, JavaScript, and Python. Exposure with Azure DevOps and Microsoft Fabric would be beneficial. Experience working on ERP-style systems would also be beneficial. Experience with Agile teams or ITIL frameworks would be beneficial. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this More ❯

ITIL Change Manager - Inside IR35 - £375 - £425 per day (Umbrella) c. 2 days per week onsite A large global business, who have recently transitioned from a federated global IT function are seeking and ITIL Change Manager, with experience of ITSM tooling, as they transition from their current ITSM tool, to Ivanti Neurons. This role requires an experienced ITIL change manager More ❯