24 of 24 ITIL Jobs in Gloucestershire

Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and More ❯

and enforce operational standards, policies, and procedures Support compliance initiatives and internal process improvements Essential Skills & Experience Strong background in Windows Server Administration (2016/2019) Experience working to ITIL best practices Excellent organisational and time management skills Analytical mindset with a proactive approach to identifying risks and improvements Strong communication and collaboration skills, with a willingness to share and More ❯

and enforce operational standards, policies, and procedures Support compliance initiatives and internal process improvements Essential Skills & Experience Strong background in Windows Server Administration (2016/2019) Experience working to ITIL best practices Excellent organisational and time management skills Analytical mindset with a proactive approach to identifying risks and improvements Strong communication and collaboration skills, with a willingness to share and More ❯

scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning — fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

tight deadlines Desirable Qualifications: SC Cleared or eligible to obtain clearance Microsoft certifications (e.g., MCSA, MS-102, AZ-104) VMware Certified Professional (VCP) CompTIA Security+ or equivalent PRINCE2 or ITIL Foundations (understanding of delivery frameworks) Personality & Fit: Willing to handle any part of IT delivery Confident on-site presence; thrives in collaborative settings Open to being fully onsite - both in More ❯

centralised configuration management tools like Ansible or Puppet Comfortable using agile collaboration tools such as Jira and Confluence Knowledge of Agile delivery frameworks, including Scrum and SAFe Understanding of ITIL-based service management practices To be Considered: Please either apply by clicking online or emailing me directly at henry.clay-davies@searchability.com For further information please call me on More ❯

centralised configuration management tools like Ansible or Puppet Comfortable using agile collaboration tools such as Jira and Confluence Knowledge of Agile delivery frameworks, including Scrum and SAFe Understanding of ITIL-based service management practices To be Considered: Please either apply by clicking online or emailing me directly at henry.clay-davies@searchability.com For further information please call me on More ❯

IT services delivered to end users. Good customer service skills Good understanding of our MOS processes and tools (Training will be provided) Good knowledge of Windows and Office tools ITIL knowledge or accreditation SC Clearance essential What's in it for you? - LocationAbbey Wood Stoke Gifford - Bristol BS34 8JH Contract 6 Months 15th Sep - 31st Mar 2026Mon - Fri More ❯

management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business More ❯

management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business More ❯

/IP, DHCP, DNS, LAN/WAN) PowerShell scripting and awareness of Bash, Python, Git Exposure to McAfee EPO/ENS Strong organisational and time management skills Familiarity with ITIL best practices A proactive mindset with a focus on root cause analysis Willingness to share knowledge and learn from others Ability to identify and mitigate risks Additional Information Due to More ❯

management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business More ❯

consultancy work. Excellent stakeholder management and communication skills, with ability to influence at all levels. Degree or equivalent in IT, Engineering, Business, or related field. Professional certifications (e.g., TOGAF, ITIL, PRINCE2, MSP) preferred. Desirable Experience working with Defence suppliers and system integrators. DV Clearance (or willingness to undergo). Experience in Agile/Lean methodologies and delivering digital innovation in More ❯

Associate 5+ years’ experience in enterprise-level cloud and hosting environments Strong knowledge of Azure IaaS/PaaS, EntraID, networking, and virtualisation Experience with Infrastructure as Code (IaC) and ITIL/ISO27001 environments Excellent communication skills, able to engage technical and business stakeholders Why join? Work with cutting-edge Azure cloud technologies Opportunity to influence long-term IT strategy Supportive More ❯

Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22. Familiarity with computer networks and security concepts, including firewalls and antivirus solutions. ITIL V4 knowledge. It would be great if you had: CCA-V/CCA-P certification. Experience with Windows 10/11 upgrades and software packaging. MS MECM and UE-V More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

the Knowledge Base. Ensure incidents and service requests are resolved within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of More ❯

ensuring the availability, stability, and performance of essential applications and systems. You will work within a Windows environment, managing incidents, implementing system changes, and supporting upgrades in line with ITIL best practices. The role is primarily remote with 1 day a week required onsite at my client's office in Gloucester. My client can offer flexible working arrangements. You'll … sharing. Desirable Skills Experience with tools such as Remote Desktop, Registry Editor, PowerShell, and Active Directory. Familiarity with Windows Server, automation tools (e.g., SCCM, Intune), and scripting. Understanding of ITIL processes and change management. More ❯

experience for production D365 business services. What you'll do In this exciting role, you will: ensure best practice ticket management in accordance with internal service management KPI's, ITIL and ISO27001 accreditation ensure we are proactive in our support and maintenance, working with system logs help end users maximise efficiency through effective use of D365 applications become a subject … obligations and support KPIs are achieved. What you'll need In this role, you'll need: experience of IT software, platforms and application interfaces IT processes, ticket management and ITIL principles business process knowledge contextual knowledge of how the D365 benefits our businesses good technical knowledge and understanding of database and automation technology (for example, MS SQL, PowerShell) knowledge of … Software As A Service (SaaS) services IT competency, e.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management D365 product knowledge, e.g. modules, services, developer tool suites, use cases, case studies Microsoft Power Platform knowledge, including business benefit prior experience in a relevant role (e.g. Support Consultant, Service Desk Engineer, technical roles supporting business More ❯

Capability Lead – Cyber Security Permanent | South West | Agile and hybrid working available Lead the launch of a new cyber capability This is a rare opportunity to shape and grow a new cyber security business unit within a well-established technical More ❯

Capability Lead – Cyber Security Permanent | South West | Agile and hybrid working available Lead the launch of a new cyber capability This is a rare opportunity to shape and grow a new cyber security business unit within a well-established technical More ❯