1 to 25 of 40 ITIL Jobs in Gloucestershire

a team environment and collaborate with colleagues Desirable - Previous experience in IT support or a customer service role - IT-related certification (e.g., CompTIA A+, ITIL Foundation) - Relevant IT degree or equivalent experience Other organisations may call this role IT Helpdesk Technician, 1st Line Support Technician, Technical Support Engineer, or Service More ❯

support to end users. The post-holder will be responsible for aligning all teams towards meeting customer satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on More ❯

other productivity software. Expertise in hardware diagnostics, repair, and replacements. Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT). Familiar with ITIL processes for incident, problem, and change management. Strong communication skills, with the ability to explain technical issues to non-technical users. Ability to work independently More ❯

software environments, internal & external-facing networks, performance, monitoring, reporting and continual patch maintenance ensuring security of systems. Working with Managed Services to continue developing ITIL service culture ensuring timely updates and resolution of tickets within SLAs. Creating and improving support and troubleshooting documents. Provide technical assistance, fault diagnostics and IT More ❯

and Cyber Security Certifications (ie. NIST or Cyber Security Essentials). Knowledge of vulnerability databases (ie. NIST/CVSS). Experience operating within the ITIL Framework. Experience using Vulnerability & Compliance scanning tooling. Experience using Code Security scanning tooling. Educational Requirements This role isn’t being restricted by educational requirements. Your More ❯

and Cyber Security Certifications (ie. NIST or Cyber Security Essentials). Knowledge of vulnerability databases (ie. NIST/CVSS). Experience operating within the ITIL Framework. Experience using Vulnerability & Compliance scanning tooling. Experience using Code Security scanning tooling. Educational Requirements This role isn’t being restricted by educational requirements. Your More ❯

and AVD. Virtualization (VMware) implementation and administration experience. Knowledge of mainstream Storage, Backup/Replication, and DR Technologies. Experience: Solution architecture: 5 years (preferred) ITIL: 1 year (preferred) Cybersecurity: 1 year (preferred) If you're passionate about driving innovation and enhancing the safety of the UK, we encourage you to More ❯

partitions as required. Participate in the design, implementation, and management of workload automation initiatives. Adhere to Change Management, Problem Management policies and familiarity with ITIL or other formalised IT operations foundations. Skills: 10+ years of relevant IT experience. 5+ years of experience as a systems administrator in a client or More ❯

hardening, SIEM, SOAR, virtualisation (VMware) Participate in pre-sales tasks and perform ongoing support of delivery collateral. Familiarity with MITRE ATT&CK Familiarity with ITIL Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing More ❯

service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if More ❯

and AVD. Virtualization (VMware) implementation and administration experience. Knowledge of mainstream Storage, Backup/Replication, and DR Technologies. Experience Solution architecture: 5 years (preferred) ITIL: 1 year (preferred) Cybersecurity: 1 year (preferred More ❯

DevOps, ARM, Bicep, ADO - Azure DevOps. Strong fault analysis/determination and problem solving skills. Able to perform work under continuous deadlines. Experience with ITIL compliant incident management. Documenting troubleshooting and problem resolution steps. Scripting experience with PowerShell. Patch Management experience in the cloud. Ready to work with a customer More ❯

Team Leader Perform proactive maintenance using our in-house monitoring system Document procedures/processes and contribute to the knowledgebase Follow IT procedures e.g. ITIL and strictly complying with our policies Consult with 2nd line team as required to resolve incidents and develop individual skillset About you Proven experience of More ❯

a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role offering an immediate start and excellent exposure within a well-established technical team. We can only consider More ❯

a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role offering an immediate start and excellent exposure within a well-established technical team. We can only consider More ❯

and troubleshooting network-related issues using Linux tools In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability In-depth understanding of ITIL v4 and standard ITSM practices and process Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite More ❯

Software development methods and techniques e.g. Agile methods such as SCRUM; Software change management, notably familiarity with git; Public sector best practice guidance, e.g. ITIL, OGC toolkit. Additional Requirements: Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success: Ability to engage effectively with stakeholders More ❯

Technician: Microsoft server and Cloud operating systems and infrastructure experience MS applications including O365 admin Networking experience with Switches, Routers and Firewalls Understanding of ITIL processes and procedures Experience with Active Directory, Group Policy, DNS, DHCP, TCP/IP Desirable experience of the IT Systems Administrator: Experience working in a More ❯

Technician: Microsoft server and Cloud operating systems and infrastructure experience MS applications including O365 admin Networking experience with Switches, Routers and Firewalls Understanding of ITIL processes and procedures Experience with Active Directory, Group Policy, DNS, DHCP, TCP/IP Desirable experience of the IT Systems Administrator: Experience working in a More ❯

qualification or be qualified through professional experience Demonstrate in depth expertise in IT programme and project management methodologies Hold relevant certifications such as MSP, ITIL, Prince 2, Agile Show exceptional leadership and communication skills Show demonstrable ability to influence and engage with senior stakeholders and executive teams Possess strong analytical More ❯

and Word. Experience of Agile methods and frameworks such as DevOps, Kanban, Lean, SCRUM. Holds relevant IT Change Management certification/s, such as ITIL, APMG Change Management Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience More ❯

effectively and efficiently. Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle More ❯

to work autonomously or within high functioning team environment What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A More ❯

configuring, supporting, and troubleshooting complex Cisco collaboration solutions. We also require someone who has experience in a Service Desk environment and is familiar with ITIL methodology would be advantageous Some of our customers require additional security checks to be carried out on individuals, so the successful candidate must have DV More ❯

Experience working in Agile or DevOps environments. Familiarity with project and portfolio management tools and practices. Relevant certifications such as BCS Service Management or ITIL 4. Bachelor's degree in IT, Property Management, Engineering, or related fields, or equivalent experience. What You'll Get in Return A discretionary annual bonus More ❯