12 of 12 ITIL Jobs in Northern Ireland

cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing ...

Computer Science, or related field (or equivalent experience). IFS certifications (functional or technical) preferred. Agile/Product Owner certifications (CSPO, PSPO) beneficial. ITIL Foundation is a plus. Personal Attributes Proactive, strategic thinker with a value-driven mindset. Highly organized and detail-focused. Comfortable working in a fast-paced, collaborative ...

Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical team, including performance reviews, training plans and resource planning. Representing the consultancy ...

Computer Science, Information Technology, or a related field. Previous experience in IT service management, preferably within a large enterprise. In-depth knowledge of ITIL processes and best practices. Knowledge of network, routing, switching, and infrastructure, including VLAN, VRFs, NAC, WIFI, and cabling technologies. Familiarity with IT infrastructure components such ...

cloud services · Confident with Incident and Problem Management · Outstanding customer service skills · Experience with data migration tools (Importers/Exporters) · Ability to work within ITIL framework · Foundational knowledge of iManage Work Server, Preview Server, and RAVN · Experience with an Information barrier solution, preferably Intapp Walls · Experience with Litera tools, specifically ...

wider team. Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Several years' experience in a similar role. Desirable experience: Knowledge of Azure Tools including AKS, Azure Functions ...

spotting problems, areas for improvement, and performance bottlenecks Ability to prioritise workload including occasional Incidents and Problem management Knowledge of and experience with the ITIL practices. Desirable Knowledge, Skills and Experience An interest in development, new technologies and innovation Supporting development teams into the refactoring of technical debt Kubernetes, docker ...

major incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security ...

written and verbal communication skills with the ability to adapt to changing priorities. Demonstrated commitment to high standards of customer service. Experience working within ITIL-based environments and meeting strict SLAs. Strong attention to detail and resilience under pressure. Eligibility for Security Clearance (minimum SC; NPPV3 desirable). Desirable Skills … Experience working in high-pressure operational environments. Demonstrated aptitude for staff training, coaching, and development. ITIL Service Management certification. ...

wider team. Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Meticulous attention to detail. Several years' experience in a similar role. Desirable experience: Knowledge of Azure Tools including ...

managing messages when presenting to stakeholders and up to Senior Manager level Experience of service management, including an understanding and experience of ITIL (Information Technology Infrastructure Library) Service Management framework Solid understanding of process management and controls. Experience of identifying continuous improvement through innovation or service improvements Ability to implement ...

related to resolution timeframes and conflicting/competing priorities that require multi-tasking Desire to learn about new features and technology Understanding of the ITIL framework relating to incidents, problems and the change management life cycle It would be advantageous if you had any of the following … Payroll Java/Groovy Scripts Oracle Apex Oracle Certifications to support your experience to date Previously worked in a Managed Services environment ITIL v4 Foundation certification ...