14 of 14 ITIL Jobs in Northern Ireland

review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client A working knowledge of ITIL on practical level Ability to work across teams and present a single view of service Awareness and understanding of Digital strategy Business and technical acumen ...

cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing ...

Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical team, including performance reviews, training plans and resource planning. Representing the consultancy ...

Computer Science, Information Technology, or a related field. Previous experience in IT service management, preferably within a large enterprise. In-depth knowledge of ITIL processes and best practices. Knowledge of network, routing, switching, and infrastructure, including VLAN, VRFs, NAC, WIFI, and cabling technologies. Familiarity with IT infrastructure components such ...

accessible language for non-technical audiences. Experience in mentoring, coaching, and developing team members. Experience working in a private healthcare clinical or IT environment. ITIL certification (required). Experience in designing and delivering application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development ...

cloud services · Confident with Incident and Problem Management · Outstanding customer service skills · Experience with data migration tools (Importers/Exporters) · Ability to work within ITIL framework · Foundational knowledge of iManage Work Server, Preview Server, and RAVN · Experience with an Information barrier solution, preferably Intapp Walls · Experience with Litera tools, specifically ...

SLAs Ensure compliance with GDS, NCSC, and public sector standards Required Experience: Strong background in service or delivery management (digital or legacy) Practical ITIL knowledge and Agile/DevOps delivery experience Experience working with UK public sector environments Excellent stakeholder communication and leadership skills. Dont miss the chance to work ...

compliance. Drive process improvements and team development. What We’re Looking For: Proven experience leading technical service teams. Strong communication and problem-solving skills. ITIL knowledge and ability to manage escalations. Eligible for Security Clearance (SC minimum). What’s in it for you? Competitive salary (£48K incl. shift allowance ...

wider team. Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Several years' experience in a similar role. Desirable experience: Knowledge of Azure Tools including AKS, Azure Functions ...

services Knowledge of the application of security controls and procedures in a complex multi-site enterprise Service integration (SaaS and cloud integration) Technical Skills: ITIL foundation qualified (or above) Good communicator Strong problem solving and troubleshooting skills following a methodical approach Ability to form good relationships with both technical ...

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

written and verbal communication skills with the ability to adapt to changing priorities. Demonstrated commitment to high standards of customer service. Experience working within ITIL-based environments and meeting strict SLAs. Strong attention to detail and resilience under pressure. Eligibility for Security Clearance (minimum SC; NPPV3 desirable). Desirable Skills … Experience working in high-pressure operational environments. Demonstrated aptitude for staff training, coaching, and development. ITIL Service Management certification. ...

wider team. Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Meticulous attention to detail. Several years' experience in a similar role. Desirable experience: Knowledge of Azure Tools including ...