7 of 7 ITIL Jobs in Coventry

Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions). Solid knowledge and certification in ITIL v4. Knowledge of Linux and SQL. Business fluent in English (both written and oral). Availability for on-calls. Creative Team player with good communication skills, analytical thinking and outcome … Experience with the transition of legacy environments into PaaS/SaaS oriented architectures. Responsibilities : E2e responsible for support services delivered to customers within telematics and traffic management business. Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account. Establishes and maintains credible, professional relationships with clients, internal business lines, and external partners. Acts as … escalation point for customers within the respective ITIL functions. Analyses data to identify trends within responsible ITIL areas, identifies risks & improvements within daily operations and contributes to monthly service value reporting. Expedites Operational Excellence, compliance with ITIL standards, ensure service documentation and contributes to continuous service improvements with the aim to increase customer satisfaction. Creates and/or maintain environments More ❯

subject to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. Infrastructure Engineer (12 month FTC): You will ideally hold ITIL Foundation certification. Technical certifications in relevant technologies (Microsoft, Networking, Cyber Security) are desirable. Previous experience of designing and implementing infrastructure projects across multiple sites. A background working with external suppliers More ❯

to a satisfactory DBS disclosure where applicable, two satisfactory references, medical clearance and Home Office right to work clearance. IT Project Manager (12 month FTC): Ideally you will hold ITIL Foundation Certification and/or Project Management Certification (PRINCE II, APM). Hold Technical Certifications in relevant technologies (Microsoft, Networking, Cyber Security). A broad understanding of LAN (IP addressing More ❯

stakeholders, analyze performance trends, and manage escalations. You promote continual service improvement and contribute to broader service initiatives. You build senior-level relationships, influence outcomes, and share best practices. ITIL certified, with experience in regulated industries; PRINCE2, Lean, Six Sigma, and APM are desirable. Whats in it for you? We offer a range of benefits designed to support your life More ❯

literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Knowledge of high voltagesubstation environment 33kv-400kvor National Grid Services/Network Whats in it for you? We offer a range of benefits designed to support your life in More ❯

functional collaboration. Experience in managing IT/Application Support teams, including vendor engagement and SLAs. Excellent communication, emotional intelligence and a structured, solution-focused mindset. A solid grounding in ITIL practices, legacy and OTS systems, and agile methodologies. Confidence navigating uncertainty with adaptability and commercial awareness. Apply now to shape the future of digital support at British Airways. What we More ❯

to learn. As one of a team of Mobile IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage. What's in it for you? As well as a competitive salary and our core More ❯