1 to 25 of 75 ITIL Jobs in the West Midlands

and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree More ❯

endpoint protection, ISO 27001, GDPR, SIEM (Splunk, Sentinel). Operating Systems & Tools: Linux administration, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering a collaborative, service-focused culture. More ❯

high-quality services to internal stakeholders. Proven ability to manage IT service teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge of ITIL framework and best practices. Experience working as an Incident Manager. Person Profile: Strong leadership and management skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal More ❯

QRadar (key focus), Splunk, or Microsoft Sentinel. Strong grasp of network traffic analysis, vulnerability management, and ethical hacking techniques. Solid understanding of DFIR principles and evidence handling. Knowledge of ITIL processes – Incident, Problem, and Change Management. Comfortable working autonomously in a 24/7 or on-call operations environment. Excellent communication and stakeholder engagement skills. Certifications (Preferred): CISSP, GIAC (GCIA More ❯

business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and More ❯

business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and More ❯

a fast-paced, technology-driven environment. Desirable skills: Familiarity with scripting or programming (e.g., Python, PowerShell). Experience with RHEL and Wintel operating systems. Awareness of cybersecurity principles or ITIL service management. Understanding of CI/CD, automation tools, or DevOps concepts. About Us: Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense More ❯

a fast-paced, technology-driven environment. Desirable skills: Familiarity with scripting or programming (e.g., Python, PowerShell). Experience with RHEL and Wintel operating systems. Awareness of cybersecurity principles or ITIL service management. Understanding of CI/CD, automation tools, or DevOps concepts. About Us: Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense More ❯

QRadar (key focus), Splunk, or Microsoft Sentinel. Strong grasp of network traffic analysis, vulnerability management, and ethical hacking techniques. Solid understanding of DFIR principles and evidence handling. Knowledge of ITIL processes - Incident, Problem, and Change Management. Comfortable working autonomously in a 24/7 or on-call operations environment. Excellent communication and stakeholder engagement skills. Certifications (Preferred): CISSP, GIAC (GCIA More ❯

DHCP, and core network services. Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge (Wi-Fi, VPN More ❯

Meraki MX) Networking (LAN/WAN Cisco & Meraki) Azure Infrastructure deployment & management PowerShell scripting Excellent understanding of IT security principles and their practical application. Qualifications (Preferred but not essential) ITIL 4 Foundation Microsoft, Cisco, or VMware certifications Why Join Us? Be part of a collaborative and inclusive team that values innovation and continuous improvement. Work on impactful projects that shape More ❯

networking protocols relevant to databases (TCP/IP, DNS, load balancing). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to work independently and as part of a team. Desirable More ❯

perks! Business Analyst – Key Skills: 3+ years in business/system analysis, IT systems design, and project management Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and More ❯

Service Desk, Operations, and Support teams. The following skills/experience are advantageous Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

solutions clearly. Previous experience in an MSP or consultancy setting is highly desirable. Desirable Certifications Microsoft Certified (Azure Administrator, Solutions Architect, or Security Engineer). VMware VCP or equivalent. ITIL Foundation. Vendor qualifications from Cisco, Veeam, NetApp, HPE, or Dell/EMC. Company Benefits 25 days holiday plus bank holidays and your birthday off. Pension and life insurance. Ongoing training More ❯

and interpreting SLA/KPI metrics. Strong documentation and reporting skills. Nice to have: Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and understanding of Oracle database performance fundamentals. Benefits Include: Contributory pension scheme Employee Assistance Programme Medical and dental cover 22 days More ❯

and interpreting SLA/KPI metrics. Strong documentation and reporting skills. Nice to have: Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and understanding of Oracle database performance fundamentals. Benefits Include: Contributory pension scheme Employee Assistance Programme Medical and dental cover 22 days More ❯

in professional services (legal, finance, or insurance) . Strong technical skills across Windows 11, Intune, Microsoft 365, and iOS . Excellent communication and problem-solving skills; calm under pressure. ITIL Foundation certification desirable. Proactive, organised, and able to work independently in a busy environment. Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton via the VIQU More ❯

managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you’re an experienced Technical More ❯

data management, systems design, cloud, networking, and security Excellent communication and stakeholder management skills Analytical mindset with strong problem-solving ability Relevant qualifications such as TOGAF, BCS Architecture, or ITIL are desirable Degree-level qualification or equivalent experience in an IT discipline If you’re looking for a role where you can influence technical strategy, shape digital solutions, and join More ❯

SAP S/4HANA HR & Payroll or Fiori Apps 🌟 Familiarity with GDPR and data security regulations 🌟 Experience writing functional specs for ABAP development 🌟 SAP Query and reporting tools knowledge 🌟 ITIL or Agile/Project Management experience What's in it for you? 💰 £50–60k salary (depending on experience) 🏡 Remote working with occasional travel – flexibility built in 📈 Exposure to both BAU More ❯

a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY More ❯

Bachelor's degree (or higher) in Computer Science, Information Technology, or related field. Preferred certifications: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, AWS/Azure network certifications, TOGAF, ITIL, CISSP, CCSP. Soft Skills & Attributes: Strategic and analytical thinker. Outstanding communicator able to translate technical designs for non-technical stakeholders. Strong leadership, mentoring, and documentation abilities. Vendor and stakeholder management More ❯

EC2, RDS, S3, Lambda). Desirable Skills Programming experience in Java, Go, or Python . Understanding of cross-domain technologies and security models. Background in service management environments and ITIL practices. Proven application of observability patterns and system health metrics. Experience with Microsoft Azure cloud services. For more information, send your CV to Ryan at Services Advertised are those of More ❯

profile events, ensuring AV systems operate seamlessly and providing immediate technical support as needed. Role Requirements: Good general level of Education or demonstrable experience working at user support level ITIL Foundation or exposure Experience of working in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing More ❯