1 to 25 of 43 ITIL Jobs in the West Midlands

effective resolution. Monitor service performance, identify trends, and implement improvements to enhance service quality. Manage incident, problem, and change processes in line with ITIL best practices. Ensure excellent customer service standards are maintained, acting as a key point of contact for clients and stakeholders. Coordinate onboarding of new clients, ensuring ...

Skills Familiarity with monitoring and alerting tools to support proactive incident management. Experience with event-driven and microservices architectures or cloud networking. Exposure to ITIL framework and best practice processes. ...

team to deliver first-class service and support critical, high-security projects. We’re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You’ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem ...

virtualisation technologies such as Hyper-V or vSphere Familiarity with backup, firewall and web filtering solutions Experience supporting mobile devices (Apple and Android) ITIL knowledge or certification Experience working within an education environment BENEFITS Competitive rates of pay Professional development opportunities Career pathways across the organisation Teacher/Local Authority ...

Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring high-quality operational support ...

general education e.g. GCSE Maths & English or equivalent Proficient use in Microsoft Office including Word, Excel and PowerPoint Specialist Service Management qualification or equivalent. (ITIL - Foundation) Desirable Project management qualification/experience. (Prince2) Experience Essential Experience of working in administration/office environment. Experience in NHS clinical systems ...

support team works within a service delivery framework, the development and consistent adoption of best practice policies and procedures based on an AGILE, ITIL v4, release management, maintaining system configuration and documentation, managing faults and failures to resolution as well as resolving data quality issues within any systems or application. ...

Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants ...

working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience. ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either ...

decision making, and driving continuous improvement. Essential Experience & Skills Strong communication and stakeholder management ability. CISSP or CISSM qualification. Significant experience with ISO 27001; ITIL v3 desirable. Demonstrable experience in security best practice and risk management. Strong project and change management capability. Experience working within enterprise IT environments (healthcare/ ...

Networking Skills (AWS or Azure) HP/Aruba switches knowledge essential Fortinet/Firewalls/migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards ...

event-driven systems. Proven track record leading solution design for major bids . Ability to communicate with CXO-level stakeholders . Familiarity with TOGAF, ITIL, Agile, Responsible AI frameworks , and architecture modelling tools. Ready to take the lead on game-changing bids Apply now and help shape the next generation ...

leadership and project management skills. Excellent communication and Team Player skills Strong decision‑making, prioritisation and problem‑solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery‑focused approach Confident decision‑maker able ...

automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen—connecting technology choices to business outcomes. Ready to take the lead on game-changing bids Apply now and help shape ...

take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting ...

optimise HPE switching infrastructure and VLAN architecture • Manage Palo Alto firewall environments and secure remote access • Maintain monitoring, alerting and infrastructure documentation • Support ITIL processes including incident, change and problem management • Mentor and support a small team within the IT function Required Experience • Strong VMware vSphere administration experience • Windows Server ...

event-driven systems. Proven track record leading solution design for major bids . Ability to communicate with CXO-level stakeholders . Familiarity with TOGAF, ITIL, Agile, Responsible AI frameworks , and architecture modelling tools. ...

. Ability to work effectively with colleagues and stakeholders at all levels. Strong negotiation and persuasion abilities. Nice-to-Have Skills Understanding of the ITIL framework. Knowledge of UK Payroll legislation. Experience working in the healthcare sector. What you need to do now If you're interested in this role ...

Care Quality Commission. Information governance or cyber security qualifications (such as CISM, CIPP/E or equivalent). IT service management experience (e.g. ITIL). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary ...

level knowledge, Cisco, Fortinet, Rukus, VLANs, VPNs, firewalls. Hardware & Infrastructure: Microsoft Technologies Virtualization & Cloud Backup & DR Security & Compliance Operating Systems & Tools Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering ...

security operations, incident response, threat intelligence, and vulnerability management. In-depth knowledge of regulatory requirements, security frameworks and industry standards (e.g., ISO 27001, NIST, ITIL). Hands-on experience with cloud security governance, particularly Microsoft Azure 'Great to have' experience: Experience working in a Retail, Food & Beverage or similar environment ...

documentation Desirable Experience/Certifications CISA (Certified Information Systems Auditor) Experience supporting SOX implementations or controls transformation programmes Familiarity with COBIT and/or ITIL frameworks Experience working with external auditors in a SOX environment GRG Executive Search is committed to encouraging and celebrating applicants from different backgrounds, whatever their ...

with application lifecycle management and deployments Strong problem-solving and troubleshooting skills Ability to work independently and collaboratively in a fast-paced environment Desirable ITIL v4, PRINCE2, or Microsoft certifications Experience leading ERP or enterprise-scale digital transformation projects Benefits Competitive salary Pension scheme, health cash plan, and share incentive ...

Desk team in Stoke-on-Trent. This is an excellent opportunity for someone looking to develop their career in IT support within a structured, ITIL-driven environment. The Role As a 1st Line Support Engineer, you will act as the first point of contact for both internal and external customers … business to resolve issues effectively About You Previous experience in an IT support or Service Desk environment (preferred but not essential) Understanding of ITIL processes (Incident, Problem, Change Management) Strong communication skills, both written and verbal Customer-focused mindset with a genuine desire to resolve issues A team player ...