1 to 25 of 99 ITIL Jobs in the West Midlands

Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site ...

Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site ...

from candidates with relevant practical experience: Microsoft Azure Fundamentals (AZ-900) or equivalent. Microsoft 365 Fundamentals (MS-900) or equivalent. CompTIA Network+ or Security+. ITIL Foundation certification. Relevant degree, apprenticeship or professional IT qualification. What We're Looking For Strong troubleshooting and problem-solving skills. A proactive and customer-focused ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within ...

Working knowledge of PowerShell and Terraform for administration, automation, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL‐aligned service management. Strong customer‐facing consultancy and communication skills, able to explain complex technical concepts clearly and deliver to time, cost, and quality targets ...

technical users. Strong organisational skills and the ability to prioritise competing demands. Ability to work independently and as part of a wider technical team. ITIL Foundation, CompTIA A+, Microsoft certifications or equivalent experience would be advantageous. Experience within a public sector, healthcare or education environment would be beneficial. Full driving ...

delivering technology change within legal or professional services. Experience of Microsoft 365, cloud, infrastructure, cyber security, document management or business application projects. Knowledge of ITIL principles, service transition and Acceptance Into Service. Experience supporting business adoption, organisational change and benefits realisation. Experience working in a regulated environment with security, data ...

Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst ITIL Foundation or similar service management qualification Project Management qualification such as Prince2 or PMP Experience with automation platforms and workflow optimization Where this could take you This role opens clear progression paths into ...

Services JSON XML Knowledge of BMC Helix Integration Service (iPaaS). Proficiency with Python, PowerShell, or Bash scripting. Desirable skills: BMC Certified Professional certifications. ITIL Managing Professional or higher. Agile, Scrum, or SAFe certification. Cloud certifications (AWS, Azure, or GCP). Security Clearance (SC). About Peregrine We build workforces ...

help strengthen enterprise IT across the defence-focused environment. The role requires strong Microsoft 365, Azure/Entra, Intune and AD skills, with ITIL experience and SC clearance eligibility. Occasional travel to other UK sites will be needed, with a flexible mix of office and home-based #J-18808-Ljbffr ...

equipment Supporting network infrastructure through basic patching, connectivity checks and equipment installation Managing and prioritising your own workload and ticket queue in line with ITIL practices Collaborating with wider IT teams and escalating issues where appropriate Essential experience of the Field IT Support Engineer : Experience working within an IT Support ...

engineering or Change Management activities. Understanding of application testing lifecycles and service management principles. Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise architecture. Strong organisational skills, critical thinking and the ability to work independently when needed. Ability to build strong working relationships across Business ...

complex issues to seniors as needed. The role requires willingness to work a 24x7 shift pattern, including nights and holidays, with a focus on ITIL-aligned incident management and knowledge article creation. Eligibility for UK SC clearance is required. #J-18808-Ljbffr ...

similar deployment tooling. Experience working within technical consulting, professional services, implementation or customer-facing technical roles Experience producing high-quality technical documentation Familiarity with ITIL-aligned support and change management processes Excellent communication skills with both technical and non-technical stakeholders Must have the right to work ...

supporting and maintaining complex LAN and WAN environments, including routing and switching, network security controls, firewalls, VPNs, and cloud based networking services. Desirable *ITIL Foundation or Practitioner *Recognised Networking qualification such as Cisco CCNA. *Cyber Security related qualification/cert or extensive experience working on network security platforms Experience Essential ...

HMRC, Government, or other secure/public sector environments. Knowledge of IBM Power Systems infrastructure. Experience supporting migration, transformation, or modernisation programmes. Understanding of ITIL processes and service management best practices. Familiarity with automation tooling and infrastructure scripting. Exposure to hybrid infrastructure environments. Technical Knowledge Required Operating Systems & Platforms ...

application management, IT portfolio management and/or technology cost governance. Demonstrated expertise in project and/or program management, with certifications such as ITIL 4, Prince2, Prince, Agile, or similar global IT frameworks. Familiarity with vendor management, contract awareness, and SLA governance. Strong track record in cross-functional leadership ...

What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability to lead, influence, and manage change. Excellent communication skills with the ability to translate technical issues into business language. ...

interview process, candidates will be expected to demonstrate their architectural experience and approach through a presentation and technical discussion. Relevant certifications such as TOGAF, ITIL, Microsoft, Cisco or VMware would be beneficial, although not essential. Call Experis IT today for more information on (phone number removed) If you receive suspicious ...

will include Master's degree or equivalent senior leadership experience Relevant management, leadership or specialist technical qualification Expert-level service management qualification (such as ITIL) or equivalent experience Significant experience leading complex digital, technology or information services within a large organisation Experience delivering service improvements and digital transformation programmes within ...

ability to troubleshoot remotely using a variety of toolsets At least 3 years of experience in an IT support organisation Strong understanding of ITIL incident management, including upholding SLAs and communication with customers Experience with researching complex issues Self-motivated achiever who gains satisfaction from providing excellent customer service Good ...

Certified Implementation Specialist (CIS-ITSM) Certified Application Developer (CAD) ServiceNow Certified AI Professional/Generative AI Certifications ServiceNow Certified Technical Architect (CTA) preferred ITIL V4 Foundation or Managing Professional Experience 10+ years of ServiceNow platform experience. 5+ years in ITSM implementations. 2- 3 years in Now Assist Agentic AI implementation ...

work under pressure and deliver to tight deadlines. Self-motivated, enthusiastic, and proactive approach. Strong leadership and stakeholder management skills. Knowledge of the ITIL framework would be advantageous. Flexibility The key to our success is teamwork and collaboration. We take a hybrid approach to working, balancing remote working with office ...

Systems (WMS) Technical or configuration background Experience applying Lean, Six Sigma, and continuous improvement methodologies University degree or A-Level/GCSE (or equivalent) ITIL V4 (desirable) Lean Six Sigma (desirable) IOSH (desirable) 5S Working Practices (desirable) CDW is committed to being an AI-fluent organization As a leader ...