/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯
/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯
IT security, data protection, and compliance frameworks. Desirable Skills · Experience working in highways, transportation, or infrastructure environments. · Familiarity with cloud-based systems and mobile workforce solutions. · IT certifications (e.g., ITIL, Microsoft, SQL) are an advantage. Additional Information: Equality, Diversity & Inclusion We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. More ❯
