6 of 6 ITIL Jobs in Durham

Maintain documentation detailing the configuration, design, processes, and tools associated with network infrastructure. Identify areas for enhancement and propose solutions aligned with business needs and industry best practices (e.g. ITIL). Support IT continuity efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. More ❯

include: Managing and resolving support requests via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to deliver high-quality IT support What we're looking for We'd love to hear from … you have: 2+ years' experience in an Analyst or Service Desk role Strong knowledge of ITSM tools, telephony systems, and Microsoft Office Suite Hands-on experience with ServiceNow and ITIL frameworks Excellent communication and customer service skills The ability to work both independently and as part of a team Why join us? This is a fantastic opportunity to bring your More ❯

evidence. Working in large-scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL More ❯

the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow … Certified System Administrator (CSA) ITIL Foundation ServiceNow Implementation Specialist certifications More ❯

IT Support Engineer SALARY - £35,000 LOCATION - HARTLEPOOL FULL TIME ON-SITE Your new role An experienced IT Support Engineer with a strong understanding of ITIL practices is required to join an existing IT Support Team. The role will be to support multiple sites in the Northeast and so an ability to drive & access to a vehicle is required. What … need to succeed The IT Support Engineer will need to be able to demonstrate the following key skills and experience in order to be short-listed. - Previous experience of ITIL Practices - Experience of carrying out installations and configurations of end-user Workstation hardware & software. - Networking hardware and software products by Testing, maintaining, monitoring & troubleshooting. - Carry out Network asset management registers More ❯

IT SUPPORT ENGINEER SALARY - £35,000 LOCATION - HARTLEPOOL FULL TIME ON-SITE Your new role An experienced IT Support Engineer with a strong understanding of ITIL practices is required to join an existing IT Support Team. The role will be to support multiple sites in the Northeast and, so an ability to drive & access to a vehicle is required. What … need to succeed The IT Support Engineer will need to be able to demonstrate the following key skills and experience in order to be short-listed.- Previous experience of ITIL Practices- Experience of carrying out installations and configurations of end-user workstation hardware & software.- Networking hardware and software products by Testing, maintaining, monitoring & troubleshooting. - Carry out Network asset management registers More ❯