12 of 12 ITIL Jobs in Durham

and work within tight timescales is crucial. Experience with remote management and monitoring software, troubleshooting & support of Symantec Backup Exec, Veeam, and certifications in ITIL, Microsoft, VMware, Citrix are advantageous. Note: This job is active and accepting applications. #J-18808-Ljbffr More ❯

IISP). Information privacy/data protection industry certifications – CIPPE/+ CIPM. Payment Card Industry Security Standards Council certification (ISA/QSA). ITIL v3/Prince2 foundation level/TOGAF certifications. IT infrastructure/networking vendors’ certifications. Skills/Experience/Knowledge Essential: Proven team leader with identified More ❯

and Windows-based systems Assist in onboarding/offboarding users and managing user accounts Troubleshoot network, hardware, and software issues Maintain documentation and follow ITIL best practices Participate in ongoing improvement and upgrade projects Requirements: Proven experience in a 2nd line support or similar technical role Strong knowledge of Windows More ❯

Flexibility, self-motivation, decision-making ability, and strong communication skills Attention to detail and ability to follow instructions Experience in a first-line role; ITIL knowledge is a plus but not required Additional Information We offer an excellent benefits package, including an above-average pension scheme, private medical cover, holiday More ❯

decision-making ability, and ownership. Strong communication skills and attention to detail. Ability to follow instructions. Experience in a first-line role; understanding of ITIL is desirable but not required. Additional Information Benefits We offer an excellent benefits package, including an above-average pension scheme. Benefits include: Private Medical Cover More ❯

passion and commitment to quality. It starts with you. As a Regional Technology Support Specialist , you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have More ❯

environments. Experience dispatching resources to the field. Education and Qualifications: Essential Minimum of 4 GCSEs including Maths & English (grades A-C) or equivalent. Desirable ITIL (v3) Foundation certification. Worker Type: Employee #J-18808-Ljbffr More ❯

verify documentation accuracy and updates Implement continual service improvement strategies aligned with business priorities Collaborate with process managers to ensure an end-to-end ITIL aligned service Build and maintain relationships with internal and third-party organizations Ensure adherence to SLAs and provide Major Incident reports as required Communicate effectively … at technical and stakeholder levels Apply ITIL Major Incident management techniques Plan and balance short-term team actions Understand industry standards and best practices for service management Lead with strong communication, influence, and persuasion skills Understand NECSWS business areas and systems Make system adjustments based on critical analysis Manage time … writing skills Knowledge of ISO 20000 Service Management Standard Leadership and mentoring abilities Problem-solving skills Knowledge of infrastructure and application technologies Essential Qualifications ITIL v4 Foundation ITIL v4 Intermediate Qualification Eligible for NPPVL3 + SC clearance Additional Information Benefits include private medical, holiday entitlement, life assurance, pension, flexible benefits More ❯

to-date per document management standards Implement continual service improvement strategies based on business priorities Collaborate with other process managers to ensure a full ITIL-aligned service Build and maintain relationships with internal and third-party organizations Ensure adherence to contractual SLAs Provide Major Incident reports as required Communicate effectively … at technical and stakeholder levels Understand ITIL Major Incident management techniques Balance short-term team actions with long-term planning Maintain knowledge of industry standards and best practices for service management Exhibit strong communication skills, influencing and persuading stakeholders Understand NECSWS business areas and systems Think critically and adapt systems … business writing skills Knowledge of ISO20000 Service Management Standard Leadership and mentoring abilities Problem-solving skills Knowledge of infrastructure and application technologies Essential Qualifications ITIL v4 Foundation ITIL v4 Intermediate Qualification Eligible for NPPVL3 + SC clearance Additional Information Benefits include private medical, holiday options, life assurance, pension, flexible benefits More ❯

of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver … Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. … the wider team to achieve the best they possibly can Excellent problem solving skills Good working knowledge of infrastructure and application technologies Essential Qualifications ITIL v4 Foundation ITIL v4 Intermediate Qualification Eligible for NPPVL3 + SC clearance Additional Information We are proud of the benefits we offer employees of NEC More ❯

of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the … devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What’s in it for you? At RM we have My Work More ❯

customer service excellence across our operations. Collaborate closely with SD Team Leaders and IT Ops Tier 2 to elevate Tier 1 technical capabilities, champion ITIL lifecycle management, and foster seamless integration across all GOC teams. Key Responsibilities: Drive Technical Excellence: Implement "Shift Left" strategies to boost Tier 1 technical output. … Enhance Customer Service: Support a culture of ITIL methodologies and end-to-end ticket management. Foster Collaboration: Act as a liaison between Service Desk and other GOC teams. Improve Operational Efficiency: Lead service improvements and maintain high First Contact Resolution rates. Documentation and Support: Manage application administration and facilitate change … IT teams to optimize tooling and support services across the Service Desk. Skills and Qualifications: Essential: Strong analytical and listening skills with proficiency in ITIL methodologies. Proven track record in driving customer service excellence. Organized, self-motivated, and detail-oriented. Excellent communication skills and ability to work well in a More ❯