2 of 2 ITIL Jobs in Durham

Offices. In this role you’ll engaged with the design, configuration, and continuous improvement of our ITSM platform, ensuring it underpins world-class ITIL-aligned services for our business and customers. You’ll work closely with stakeholders across the UK and globally, driving innovation and best practice in ITSM tooling. … ITSM tooling. Architecture & Maintenance: Use technical architect skills to design, implement, and maintain the platform, including understanding database schema. Compliance & Standards: Ensure alignment with ITIL v4 practices and ISO20000 standards; maintain documented processes for certification. Performance Monitoring: Input into measurement, monitoring, and review of team and process performance using KPIs ...

Security Clearance and NPPV3 Desirable: Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact. Knowledge of ITIL methodology and Service Delivery processes. ITIL v4 Certified Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When ...