1 to 25 of 52 ITIL Jobs in the North East

day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally More ❯

day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept, and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management, including documentation such as development of designs, processes, and procedures Being the focal point for major incidents or investigations Liaising cross-functionally, both externally More ❯

lease schemeo Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also … people connected to care. Job description Job responsibilities In this role, you are accountable for Specialist skills 1. Support the development, introduction, transition and day to day operation of ITIL service management processes, engaging with business colleagues, internal/external suppliers and key stakeholders as guided. 2. Support the adoption of IT Service Management policies, processes and procedures, ensuring they … delivery teams 3. Business stakeholders4. Service Managers5. Suppliers (Internal and External)6. Peer Networks Person Specification Personal Qualities, Knowledge and Skills Essential Knowledge of implementing or working under the ITIL V4 framework. Significant knowledge gained from working in a similar level role in an NHS or associated public sector environment. A general and broad knowledge of current issues and advances More ❯

/Network+/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience Proficiency with Windows 10, Windows Server, and Active Directory Understanding of ITIL-based service delivery and change management Desirable Skills & Experience Strong customer service across various communication channels Excellent communication, problem-solving, and teamwork skills Ability to manage priorities and deliver technical More ❯

/Network+/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience Proficiency with Windows 10, Windows Server, and Active Directory Understanding of ITIL-based service delivery and change management Desirable Skills & Experience Strong customer service across various communication channels Excellent communication, problem-solving, and teamwork skills Ability to manage priorities and deliver technical More ❯

processes in IT context. Experience with FlexLM is advantageous. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with service management tools like ServiceNow. Knowledge of ITIL or similar frameworks. Attention to detail and high-quality work commitment. Occasional travel to other sites. Comfortable with BPSS security checks. What We Offer We aim to be an employer More ❯

service delivery governance, ensuring alignment with organisational strategy and stakeholder needs. Manage stakeholder relationships, ensuring customer needs are understood and met through digital services. Lead IT service management following ITIL best practices, driving service improvements across the organisation. Develop service insight and complex data to evaluate and improve current operating model, whilst horizon scanning for future opportunities. Lead highly complex … needs of its stakeholders internally and externally, this will be through both stakeholder engagement and also the monitoring of KPIs against the directorates objectives. Lead IT service management following ITIL best practices, driving service improvements across the organisation. The role will be responsible for the organisation IT Service Management Team ensuring that the organisation is following ITIL practices for service … in a relevant subject area (such as Computer Science, Leadership, Programme and Project Management) or equivalent experience, with an additional business qualification (e.g. MBA) IT service Management (such as ITIL) Masters degree in relevant subject area Programme and Project Management (such as Prince2, MSP, Agile, SAFE) Personal Qualities, Knowledge and Skills Champions the strategic importance of people, talent management, development More ❯

Windows 10/11 M365 Security & Conditional Access management M365 SharePoint Online Virtual Machine management (VMware) Dynamics 365 (CRM and/or Finance & Operations) IT Service Management such as ITIL You will also need familiarity with DevOps practices and tools and strong understanding of M365 security features and compliance standards such as ISO27001. Certifications are needed: ITIL Foundation v3 or More ❯

service desk support role, ideally working to SLAs. Experience of using an ITSM system to record and manage work. Graduate or equivalent qualification in IT related discipline. Knowledge of ITIL Service Management best practices, ITIL V3/V4. Experience in handling issues related to permissions, security, access, and active directory. Experience in using Service Now. Experience of working in a More ❯

ability to monitor and troubleshoot Backup technologies Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services Understanding of the ITIL framework and basic principals Good understanding of commercial aspects of service agreements Beneficial but not essential Basic SQL Skills including Backup, Maintenance schedules and high level troubleshooting Proven track record … services e.g. Office 365 migrations or Cloud server migrations Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology Experience of Virtual Desktop and Virtualised applications using Citrix technology ITIL Foundation or Practitioner accreditations Experience of hardware deployments including SAN technologies Education/Training Be able to show clear evidence of continual learning in your career to date Industry recognised More ❯

ability to monitor and troubleshoot Backup technologies Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services Understanding of the ITIL framework and basic principals Good understanding of commercial aspects of service agreements Beneficial but not essential Basic SQL Skills including Backup, Maintenance schedules and high level troubleshooting Proven track record … services e.g. Office 365 migrations or Cloud server migrations Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology Experience of Virtual Desktop and Virtualised applications using Citrix technology ITIL Foundation or Practitioner accreditations Experience of hardware deployments including SAN technologies Education/Training Be able to show clear evidence of continual learning in your career to date Industry recognised More ❯

Mitel Border Gateway, Mitel MiContact Centre Business, Mitel MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications and experiences that we think More ❯

support across ICT. Previous experience working within a NOC/Service Desk framework, ideally in a business-to-business environment Strong problem-solving and analytical skills. Recommended knowledge of ITIL framework and best practices. Demonstrated ability to build and maintain strong stakeholder and vendor relationships Strong influencing and interpersonal communication skills. Effective communicator, capable of engaging clearly and confidently with More ❯

with flexible working options. Job responsibilities In this role, you are accountable for Technical Operations Supporting ICT projects, infrastructure, network, systems, telephony, and desktops, ensuring high service levels using ITIL frameworks. Managing network configurations with key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. Ensuring network security, monitoring, patching, and documentation. Staff Management … technical designs. Supporting ICT services including telecoms, networks, and servers. Knowledge of Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Effective stakeholder management and security standards (ISO27001). ITIL knowledge and experience. Experience Supporting and troubleshooting complex ICT solutions. Network/firewall technologies, Microsoft Azure, Office 365, SharePoint. Storage administration, legacy service transition, team management. Qualifications Degree or equivalent More ❯

experience, with an additional business qualification (e.g. MBA) Masters Degree in relevant subject area Programme and Project Management (such as Prince2, MSP, Agile, SAFE) IT service Management (such as ITIL) Personal Qualities, Knowledge and Skills Uses enterprise-wide thinking to break down silos, fostering collaboration and accountability at all levels. Champions the strategic importance of people, talent management, development and More ❯

related permissions. Understanding of Networking configurations (LAN/WAN). Good knowledge of a leading IT Service Management Tool. Working knowledge of a range of diagnostic utilities. Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment. Exceptional written and oral communication skills. Professional telephone manner with ability to remain calm under pressure and be able to express More ❯

and optimizing performance, establishing financial and commercial governance, developing internal performance management systems, interpreting and implementing policies, overseeing service delivery governance, managing stakeholder relationships, leading IT service management following ITIL best practices, developing service insights from complex data, and leading large-scale change and transformation initiatives. See the attached job description for full responsibilities. About us The NHS Business Services … the public sector at a senior level Qualifications Degree in a relevant subject (e.g., Computer Science, Leadership, Project Management) or equivalent experience, plus an additional business qualification (e.g., MBA) ITIL certification or equivalent Masters degree in relevant field Programme and Project Management certifications (e.g., Prince2, MSP, Agile, SAFE) Personal Qualities, Knowledge, and Skills Championing diversity, talent management, and wellbeing Fostering More ❯

Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the efficiency and return of investment More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills You’ll thrive here if you are: A self-starter who takes ownership Adaptable and proactive in the face of More ❯

and written) Multitasking skills with the ability to maintain focus alongside prioritisation to meet deadlines. Must be goal oriented with attention to detail Knowledge of and experience with the ITIL practices. Understanding of scripting languages (Powershell, Bash, unix CLI) Basic CLI troubleshooting skills Knowledge of MDM systems such as Intune, JAMF, ManageEngine Experience of Service Management Tools such as Jira More ❯

for resolution and engagement with relevant stakeholders to successfully manage and resolve issues arising. Demonstrable experience of IT Service Management eg including knowledge of a Service Management Framework e.g. ITIL Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services including independently supporting and maintaining Products and Services and presenting Management Information making recommendations as appropriate. Demonstrable More ❯

issues, identify root causes, and develop effective mitigation strategies, including in the context of emerging technologies. Regulatory and compliance knowledge: Familiarity with relevant regulatory requirements and industry standards (e.g., ITIL, COBIT, ISO 27001, NIST). Excellent communication and influencing skills: Strong ability to communicate technical concepts to non-technical stakeholders, and to influence decision-making at all levels of the More ❯

resources. Required skills & experience: Technical Skills: Ticketing Systems Expertise: Proficiency in tools like ServiceNow, Jira, or Zendesk. Knowledge Management Tools: Familiarity with platforms for creating and maintaining knowledge bases. ITIL Framework: Understanding of ITIL processes, including incident, problem, and change management. Experience with PowerBI, Visio. Analytical Skills: Data Analysis: Ability to analyze ticket trends and performance metrics to identify areas More ❯