1 to 25 of 31 ITIL Jobs in the North East

of junior team members. Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and more »

and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Experience working with service management tools, such as ServiceNow Knowledge of ITIL or other service delivery frameworks. Strong attention to detail and a commitment to delivering high-quality work. Infrequent travel to other sites Due to the more »

IT systems, diagnosing hardware and software faults and solving technical and application problems. You will have experience in service desk management (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous more »

of all IT Assets records agreed by the Corporate Head of IT & Digital. Responsible for developing our Service Hub solution to be aligned to ITIL best practice and to regularly report on performance against set business targets. Accountable for line managing the Digital Support Analyst Team, behaviours against our values more »

Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams more »

Microsoft 365 (Teams, OneDrive, etc) Email security (filtering, DMARC/DKIM) Microsoft SCCM Intune and Autopilot Endpoint protection Server hardening Understanding and experience of ITIL and strong customer service focus This is an excellent opportunity for an enthusiastic and passionate person to join a successful organisation which contributes training, learning more »

and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. more »

Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. *We appreciate that few people will have experience with all of the above, this is a guide. more »

achieve their full potential. Strong troubleshooting and problem-solving abilities, coupled with a proactive approach to resolving technical issues. Familiarity with Microsoft Office, Windows, ITIL, and Azure AD is advantageous, but not essential. If you are an ambitious IT leader with a drive to empower your team, enhance operational efficiency more »

solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) What we offer in return more »

frameworks. * Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. * Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

frameworks. * Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. * Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

frameworks. • Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. • Understanding of various operating models such as project-centric and product-centric and different types of agile principles, methodologies, and frameworks, especially those designed more »

escalated. Essential Skills: A minimum of two years' experience within a similar role providing service desk support or within the IT industry. Understanding of ITIL framework. Experience with multiple operating systems, such as Windows and MacOS. Have an understanding of infrastructure such as VMWare, Cisco and Hyper-V. Cloud experience more »

as Azure and AWS Broad Networking skills Understanding of disaster recovery & backup operations Experience in leading meetings with internal and external stakeholders. Understanding of ITIL methodologies. Whilst the above provides an idea of the type of person we're looking for, we have exceptional training and development capabilities here at more »

and experience Essential criteria Post Graduate Technical degree, and proven technical history Evidence of continual professional/managerial development required Proven evidence of PRINCE2, ITIL and other methodologies Relevant experience in supporting users with knowledge of data reporting, data quality, performance management and Service Improvement Understanding of Information Governance and more »

on tasks that require their unique insights and experience. Your essential skills and experience: Service Management experience, including practical working knowledge and understanding of ITIL Service Management Framework to deliver a quality service to end-users. Experience operating in a senior leadership role, providing task management to teams which carry more »

on developer in one or more languages. Good organisational, presentational, planning and administration skills. Excellent interpersonal communication and negotiation skills. Experience/qualifications in ITIL/Prince2 or equivalent project change management methodology. Thrives in a responsive environment with demanding customer goals and expectations. Experience managing projects/people. The more »

/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »

/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »

of SQL to some level is essential Hyper-V exposure or VMWare Enterprise storage technologies including SAN Excellent communication skills Experience/understanding of ITIL Any ITIL, Always On, Microsoft Certifications are a bonus! Client also offers a one stage video interview process! Please note this role does require you more »

and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry … certification such as ITIL, Microsoft, or Cisco. Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience. If you are interested in this role, click 'apply now' and a member of our team will be in touch more »

management of the OpenShift environment Participating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShift Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … support to customer Qualifications Essential requirements: OpenShift experience UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role Excellent communication skills Below describes the technical components of the environment to be supported by the successful candidate, who will have more »

efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with … cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders more »

efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with … cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders more »