24 of 24 ITIL Jobs in the North East

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

understanding of IT security and vulnerability management. Desirable Azure and Microsoft certifications (e.g. AZ-900, MS-900). Experience supporting firewalls and working within ITIL frameworks. Strong networking and infrastructure knowledge. Profile Customer-focused with a proactive, analytical approach. Strong interpersonal skills and the ability to build professional relationships. Able More ❯

Centre Business, Mitel MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications More ❯

script development · Experience with RegEx · Excellent written and spoken communications in English · Demonstrated experience in IT support environments (SD and onsite) · Practiced working within ITIL framework and terminology, certification a plus · Ability to communicate technical information to non-technical users Desired Characteristics · Self-motivated, able to work under minimal supervision More ❯

experience in deployment, configuration and support of firewalls, routers and switches to maximise network availability, efficiency and security Experience of working and developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management More ❯

service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge More ❯

service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge More ❯

to have a degree in Computer Science, IT, or a related field, or experience in a comparable role for three or more years. An ITIL Foundation Level qualification, demonstrating knowledge of IT service management. You will be able to demonstrate proven leadership with experience in developing and mentoring IT Teams More ❯

troubleshooting and customer service focus. Independent work ethic and strong relationship-building skills. Full UK driving licence. Bonus: Microsoft/Azure certifications. Firewall and ITIL experience. Solid networking and infrastructure knowledge. More ❯

and Windows-based systems Assist in onboarding/offboarding users and managing user accounts Troubleshoot network, hardware, and software issues Maintain documentation and follow ITIL best practices Participate in ongoing improvement and upgrade projects Requirements: Proven experience in a 2nd line support or similar technical role Strong knowledge of Windows More ❯

Cisco Certified Network Professional Routing and Switching (CCNP R&S) or equivalent level of experience. PCNSE or advanced level experience of Palo Alto Firewalls. ITIL v4 Foundation Certification preferred. Temporary Position If you feel that you are well suited to the above opportunity and would like to find out more More ❯

an enthusiastic and self-sufficient individual interested in building new technology skills to provide service continuity and prioritise work based on live service events. ITIL v3 or v4 certified Technology development and fix experience confident in working across multiple technologies including Microsoft and Azure application services, integrations, .net, C#. DevOps More ❯

Power Platform experience- PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Project Management experience Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of More ❯

Power Platform experience- PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Project Management experience Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of More ❯

Power Platform experience- PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Project Management experience Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of More ❯

a service desk support role, ideally working to SLAs. Experience in administering and operating enterprise infrastructure environments, with Microsoft Technology stack preferred. Knowledge of ITIL Service Management best practices, ITIL V3/V4. Experience of using ServiceNow or similar ITSM tools. Experience working within an enterprise environment focused on Azure More ❯

processes. Understanding of the concepts of cloud computing in AWS & Azure platforms. Understanding of resilience and DR capabilities in AWS & Azure Platforms. Understanding of ITIL v4 framework and best practices. Qualifications Formal qualifications in Information Technology, Computer Science, or proven experience in the field of Disaster Recovery and system resilience. More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing ITIL best practices, and ensuring the smooth running of all IT systems, networks, and applications. This role is permanent, based at the Newcastle-upon-Tyne campus … Compliance: Maintain detailed documentation of service processes, procedures, and policies. The Person You will have or be able to demonstrate the following attributes: Education: ITIL Foundation (V4 preferred), ITIL Expert, or other service management-related qualifications/experience. Experience: 5+ years of experience in IT service management, with at least … years in a managerial or leadership role. Knowledge: Understanding of IT infrastructure, service management processes, and ITIL practices. Communication: Excellent verbal and written communication skills to interact with stakeholders and report on service performance. Problem-Solving: Strong analytical and problem-solving skills with the ability to identify service issues, analyse More ❯

and support colleagues in cyber security and IT operations. Skills required Previous experience working with cyber security. Strong expertise in VPNs, firewalls, security tools, ITIL, ISO27001, and Cyber Essentials. Certifications such as CompTIA Security+, CISSP, CISM, ITIL, VMware, or Microsoft 365 are highly desirable. A strategic mindset with the ability More ❯

issues with various operating systems or applications. Significant experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers. ITIL Foundation qualified or demonstration of a similar level of experience. You and your role As a Senior Infrastructure Engineer in the DWP Enterprise Tooling Team … within your product set. Design and implementation: Focusing on creating and deploying robust IT solutions. Subject matter expertise: Ensuring the tooling portfolio runs optimally. ITIL standards: Working across Incident, Problem, and Change management. Escalation point: Handling live service issues and supporting junior staff and users. Collaboration: Working with internal and More ❯

Do you want to work in a friendly team where you can get involved with a number of different global IT projects from implementing ITIL and ITSM, managing the day to day infrastructor to Cyber Essentials and ISO 27001 as well as day to day support for employees across … team with a number of UK and global projects from the roll out of laptops across the business, Software upgrades and the implementation of ITIL and ITSM to name a few. Providing 2 nd and 3 rd line support to employees across two sites in the region. Providing support for More ❯

public and private cloud environments and the operational aspects of the Cloud Platforms underpinning HMRC offerings and application platforms. This will involve driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments. The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic … of exceptional customer experience, coordinating with support teams, customer success leads and product engineering and development. Drive continuous improvement of the function adopting leading ITIL and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation or shift-left practices can improve efficiency and … of infrastructure through multiple IT management methodologies. Competent in managing vendor relationships. Experience of service delivery at scale covering Cloud Platforms and associated services. ITIL and professional service operations experience. Preferably from a service provider background. With experience of managing delivery. Track record of developing a service function, defining the More ❯