1 to 25 of 146 ITIL Jobs in London

track record of delivering complex ServiceNow implementations Excellent communication and stakeholder management skills Experience with SAFe/Agile/Scrum methodologies ServiceNow Development Manager ITIL Foundation certification Desirable: Master's degree in relevant field ServiceNow CIS certifications in multiple areas Experience with ServiceNow Performance Analytics and Predictive Intelligence Knowledge ...

analytical and root cause analysis skills. Experience working within regulated, audit-driven environments. Excellent communication skills with technical and non-technical stakeholders. Qualifications (Essential) ITIL Foundation Microsoft Certifications (MCSA, MCSE, Azure Administrator/Engineer) VMware Certifications (VCP, VCAP) Desirable: Security+, CISSP or equivalent security certifications. Working Arrangements & Benefits Hybrid working ...

Microsoft certifications such as MD-101, MS-100 or MS-101 Experience in a Managed Service Provider or B2B technical support environment Familiarity with ITIL principles and service desk operations Hands-on experience with Office 365, ideally including E3/E5 and Azure/EMS Strong troubleshooting of Microsoft Windows ...

Microsoft Active Directory and MS365 administration. Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software. Certifications in PC, server, network, and ITIL are advantageous. Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls).Business-level written and verbal communication skills in English. Written ...

communication skills and the ability to work effectively with clients and internal teams Experience working in a structured support environment with familiarity with the ITIL framework Microsoft & Endpoint Technologies Expert knowledge of Windows 10/11 Microsoft 365, Intune, Autopilot, Azure AD Group Policy, Intune Configuration Policies, Microsoft Sentinel Server ...

progression towards: MD-101, MS-100, MS-101 . Experience in an MSP or B2B technical support environment . Knowledge and understanding of ITIL frameworks . Strong hands-on experience with Office 365 , including E3/E5, Azure IaaS, and EMS. Solid troubleshooting skills across Microsoft Desktop Operating Systems . ...

server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essential Working Model Primarily remote , with customer interaction via remote ...

have current UK driving license in this role. Not essential to be successful in the role but you may also have the following qualifications:? ITIL Foundation Qualification Office 365 Administration and Troubleshooting Personal Qualities for the role? Strong communication skills with the ability to convey ideas clearly and confidently.? Highly ...

Hyper-V/VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great ...

Hyper-V/VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great ...

Description: Role: ITIL/ITSM Consultant Type: Contract Location: London, UK - Hybrid Job Details : Seeking a experienced UK-based ITIL/ITSM Consultants to support short-term advisory and assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct … across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: Proven experience delivering ITIL/ITSM maturity assessments Strong working knowledge of ITIL ...

understanding of cloud services, modern infrastructure, and cybersecurity principles. Experience delivering technology change programmes. Knowledge of relevant industry frameworks and best practices (e.g., Agile, ITIL, TOGAF, ISO 27001, Zero-Trust security, 3-2-1 backup principles). Experience with scripting/automation (PowerShell, Python). Experience in Financial Services organisations ...

technical escalations. Desirable Experience with Microsoft 365, Hyper-V, and Cisco Meraki. Knowledge of Azure services, Entra ID, and hybrid identity environments. Familiarity with ITIL change/incident management frameworks. ...

security auditing, PCI DSS, CSIRT processes and change management. Degree-level education or equivalent experience. Certifications such as CySA+, CISSP, Microsoft Certified Professional, ITIL v4 are advantageous. Personal Attributes Highly motivated, proactive and detail-oriented. Excellent communication and stakeholder engagement skills. Able to work independently as well as collaboratively across ...

JSON, infrastructure-as-code approaches) to support repeatable, scalable security configurations. Experience delivering security improvements within structured work packages or project-based environments, using ITIL-aligned change and release processes. Ability to produce clear, high-quality technical documentation and effectively transfer knowledge to operational teams. Experience working in regulated ...

management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such as ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills ...

point-of sale systems experience is a strong advantage Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL) Familiarity with the FMCG and/or Retail (luxury goods) sector industry is advantageous. Job Offer Competitive salary ranging from £60,000 to £70,000. ...

insights. Tools: Proficiency in Microsoft Office Suite or Google Workspace. Experience with data visualization tools (e.g., Looker/DataStudio) is highly valued. Preferred Qualifications: ITIL Certification (Foundation or higher) strongly preferred for operational process management. AVIXA CTS (Certified Technology Specialist) certification. ...

skills — confident across face-to-face, phone, email, Teams, and more A+/Network+ or equivalent certification (desirable: Microsoft certifications like MCP/MCSA, ITIL) A genuine passion for technology combined with top-tier customer service mindset Enthusiasm for the hospitality industry and working in a lively, people-focused setting ...

wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents to the Third line support/Service Delivery Manager when the situation requires such actions to take place. ...

Document comparison tools (eg Workshare) Security platforms such as Duo (2FA) Lenovo laptops, HP printers, and Canon devices Qualifications Degree or equivalent experience preferred. ITIL v4 Foundation or similar certification advantageous. Personal Attributes Strong customer service mindset with excellent communication skills. Professional, reliable, and well-organised. Comfortable managing multiple priorities ...

scripting and automation tools (e.g., PowerShell). Experienced in IT transformation, cloud migration, and risk-based project delivery. Familiar with frameworks such as ITIL, PRINCE2, or Agile Delivery. Experience in a medium professional services organisation and broad experience of legal industry applications ...

user support teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss this opportunity ...

Microsoft Office troubleshooting skills Exposure to trading applications such as Bloomberg or Charles River Experience handling IT escalations and major incidents Familiarity with ITIL methodology Cloud technologies and vendor management experience ServiceNow proficiency (highly desirable) Basic networking knowledge (IP traffic, routing, firewalls) Understanding of GDPR and comms room infrastructure Strong ...

adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Growth Opportunities: This role offers the ability to contribute ideas ...