1 to 25 of 246 ITIL Jobs in London

of escalated support cases through to resolution. Visit customer sites when required to deliver support or assist with projects. Proactively raise tickets for issues identified in customer environments. Ensure ITIL principles are consistently applied. Promote a culture of excellent customer service at all times. Technical Skills & Knowledge The successful candidate should have knowledge and troubleshooting ability in some of the More ❯

of escalated support cases through to resolution. Visit customer sites when required to deliver support or assist with projects. Proactively raise tickets for issues identified in customer environments. Ensure ITIL principles are consistently applied. Promote a culture of excellent customer service at all times. Technical Skills & Knowledge The successful candidate should have knowledge and troubleshooting ability in some of the More ❯

of escalated support cases through to resolution. Visit customer sites when required to deliver support or assist with projects. Proactively raise tickets for issues identified in customer environments. Ensure ITIL principles are consistently applied. Promote a culture of excellent customer service at all times. Technical Skills & Knowledge The successful candidate should have knowledge and troubleshooting ability in some of the More ❯

of escalated support cases through to resolution. Visit customer sites when required to deliver support or assist with projects. Proactively raise tickets for issues identified in customer environments. Ensure ITIL principles are consistently applied. Promote a culture of excellent customer service at all times. Technical Skills & Knowledge The successful candidate should have knowledge and troubleshooting ability in some of the More ❯

communication and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (eg, CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). More ❯

communication and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). Why Join Us? A chance to take ownership and shape IT operations in a growing environment. Opportunities to develop More ❯

communication and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). Why Join Us? A chance to take ownership and shape IT operations in a growing environment. Opportunities to develop More ❯

Access, Microsoft Modern Desktop Great interpersonal skills and an excellent telephone manner An ability to work under pressure and respond to tight deadlines whilst prioritising workload Desirable Professional Qualifications: ITIL Foundation CompTIA A+ BENEFITS WFH two days a week Shift patterns Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) Access to LinkedIn Learning Regular career progression More ❯

role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of Remote Desktop Tool - Teamviewer/Ninja Working knowledge of Apple products Demonstrated problem More ❯

to contribute to solution design sessions and peer reviews. Desirable: ServiceNow Certified Application Developer (CAD) or relevant module-specific certifications (e.g., ITSM, ITOM) are a plus. Relevant qualifications in ITIL or Agile methodologies. Customer Service Management (CSM)/Application Portfolio Management (APM)/Security Incident Response (SIR) experience Previous delivery experience with integrations such as GitHub, or Entra ID. Understanding More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

internal documentation and knowledge base articles. Qualifications Essential Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications). Practical experience with the ITIL framework, particularly incident, problem, and change management. Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users. Experience administering More ❯

internal documentation and knowledge base articles. Qualifications Essential Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications). Practical experience with the ITIL framework, particularly incident, problem, and change management. Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users. Experience administering More ❯

internal documentation and knowledge base articles. Qualifications Essential Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications). Practical experience with the ITIL framework, particularly incident, problem, and change management. Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users. Experience administering More ❯

Strong communication and interpersonal skills to provide exceptional end-user support. Ability to work in a fast-paced, customer-focused environment. Certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation are a plus. Company Technology Innovation agency with offices in London on-site required Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications More ❯

Account Reconciliation , Narrative Reporting , EDM , PCM , FreeForm , etc. Experience advising clients both functionally and technically Prior involvement in EPBCS/PBCS implementations Experience with Hyperion Planning modules (Workforce, CapEx) ITIL v4 Foundation certification Note: Candidates must be currently based in the UK and eligible for UK security clearance . More ❯

SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment More ❯

SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment More ❯

a minimum this will require at least 5 years residency within the UK Certifications in Enterprise Architecture frameworks (TOGAF, LeanIX, ArchiMate and more), Cloud (AWS, Azure or GCP), Agile, ITIL, COBIT or any leading platform solution would be advantageous Connect to your business -Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That More ❯

field Experience with Intelligent Infrastructure Management systems BICSI Technician Training CompTIA A+ CompTIA Network+ CompTIA Server+ Cisco Certified Network Associate (CCNA DCICN DCICT) Certified Data Centre Technician Professional (CDCTP®) ITIL® Foundation Certification Benefits 25 days annual leave plus UK bank holidays Health and wellbeing support, including employee assistance programmes Career development and training, including apprenticeships and on-the-job coaching More ❯

field Experience with Intelligent Infrastructure Management systems BICSI Technician Training CompTIA A+ CompTIA Network+ CompTIA Server+ Cisco Certified Network Associate (CCNA DCICN DCICT) Certified Data Centre Technician Professional (CDCTP®) ITIL® Foundation Certification Benefits 25 days annual leave plus UK bank holidays Health and wellbeing support, including employee assistance programmes Career development and training, including apprenticeships and on-the-job coaching More ❯

field Experience with Intelligent Infrastructure Management systems BICSI Technician Training CompTIA A+ CompTIA Network+ CompTIA Server+ Cisco Certified Network Associate (CCNA DCICN DCICT) Certified Data Centre Technician Professional (CDCTP®) ITIL® Foundation Certification Benefits 25 days annual leave plus UK bank holidays Health and wellbeing support, including employee assistance programmes Career development and training, including apprenticeships and on-the-job coaching More ❯

field Experience with Intelligent Infrastructure Management systems BICSI Technician Training CompTIA A+ CompTIA Network+ CompTIA Server+ Cisco Certified Network Associate (CCNA DCICN DCICT) Certified Data Centre Technician Professional (CDCTP®) ITIL® Foundation Certification Benefits 25 days annual leave plus UK bank holidays Health and wellbeing support, including employee assistance programmes Career development and training, including apprenticeships and on-the-job coaching More ❯

clearance required Proven professional experience as a ServiceNow Developer Strong JavaScript, Glide API, and ServiceNow development tooling Experience creating workflows, client scripts, UI policies, and business rules Understanding of ITIL processes and service management principles Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers Excellent problem-solving and communication skills Active SC clearance required Desirable: ServiceNow CSA certification, CIS More ❯