1 to 2 of 2 ITIL Jobs in Elland

consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide … Manager. Maintenance and administration of telephony systems across the group Report Writing and analytical analysis. Administration of MS Dynamics Nav, Office 365, Windows 10 ITIL Promote, champion and drive the use of ICT Infrastructure Library (ITIL) (BS15000, ISO20000) best practices across the ICT function. This will include the responsibility for … owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service level agreements and improve call resolution times. more »

analytical and critical thinking. For further details please see the job description. Person Specification QUALIFICATIONS/TRAINING Essential GCSE Educated or Higher Education level ITIL Foundation for service delivery Evidence of continuing professional development Willingness to undertake professional training relating to the role Regularly review and maintain any attained Registration … Aptitude around version control and responsibility for designing resilient security packages in line with strategic planning guidelines Experience in facilitating a change management process (ITIL) Experience in contributing towards organizational change Experience of operating VMware Computers Awareness of Freedom of Information Act, Data Protection Act and NHS data storage polices more »