21 of 21 ITIL Jobs in West Yorkshire

Service Delivery Manager (SC Cleared) ITIL V3 - ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central … helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM ...

Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts ...

degree or graduate qualification in a computing discipline, or equivalent education and experience (A) Formal training including professional courses in areas such as ITIL Service Management is desirable (A) Strengths Criteria Catalyst (I) Problem Solver (I) Challenger (I) If you would like to find out more about this fantastic opportunity ...

Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. ...

supporting Windows operating systems and Microsoft Office applications within a networked environment · NVQ Level 3 in an IT-related subject or equivalent practical experience · ITIL Foundation certified or willing to work towards the qualification · Relevant technical certification or equivalent experience in areas such as Windows Server, desktop operating systems, networking ...

customer confidence, and ensure consistent, high‐quality service delivery during a complex transition period. The role requires a pragmatic, delivery‐focused professional with deep ITIL knowledge, strong stakeholder management skills, and proven experience operating in high‐pressure, customer‐facing environments. Key Responsibilities: Act as a Service Management SME across Incident … team where required as part of insourcing. Proactively identify and manage risks, proposing mitigation plans to protect service outcomes and contractual commitments. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Take accountability for ensuring technical solutions continue to meet business requirements throughout ...

customer confidence, and ensure consistent, high-quality service delivery during a complex transition period. The role requires a pragmatic, delivery-focused professional with deep ITIL knowledge, strong stakeholder management skills, and proven experience operating in high-pressure, customer-facing environments. Key Responsibilities: Act as a Service Management SME across Incident … team where required as part of insourcing. Proactively identify and manage risks, proposing mitigation plans to protect service outcomes and contractual commitments. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Take accountability for ensuring technical solutions continue to meet business requirements throughout ...

Service Delivery Analyst (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) Permanent £55,000 – £60,000 (DOE) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026. Hybrid Working – 2/3 days/week remote (WFH), and 2/… compliance standards by communicating in service reviews Escalate complex issues appropriately while maintaining ownership including participation in Major Incident Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Banking/Financial Services domain experience preferred. Must hold active SC Security Clearance used ...

Service Analyst (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £450/day (Inside IR35) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid … compliance standards by communicating in service reviews Escalate complex issues appropriately while maintaining ownership including participation in Major Incident Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Banking/Financial Services domain experience preferred. Must hold active SC Security Clearance used ...

capabilities. What will you bring to the role? Significant experience as an Infrastructure Architect in a Microsoft Azure ecosystem Strong grounding in TOGAF, ITIL, systems analysis and solution design Proven experience designing and supporting Microsoft Azure based platforms Hands-on exposure to Data & AI technologies, such as: Azure Databricks/ ...

Technical Lead or similar) Proven experience delivering secure IT services within Defence or highly regulated environments Strong background in service architecture, technical governance and ITIL-based service delivery Experience leading technical transitions, onboarding or complex service integrations Excellent stakeholder engagement skills at senior and executive level Knowledge of Defence security ...

service transition, change, incident, and problem management. What you'll be doing Managing assigned IT services, internal IT functions, and vendors in line with ITIL best practice. Supporting Service Design and Transition activities, reviewing Service Impact Assessments, and maintaining the IT Service Portfolio. Monitoring and reviewing day-to-day vendor … assigned business area. Identifying opportunities for cost savings across your IT services. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL V3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 3+ years in IT roles. 1+ year in Service Delivery ...

design and operation AWS Certified DevOps Engineer Professional (or above) required 7+ years of professional software development experience Experience working in agile delivery teams ITIL certification desirable Key Technologies Java/Spring Boot/AWS/AngularJS/Jenkins/Cloud/Formation/Docker/Cypress Karate/Gherkin ...

financial cost performance. What youll need Youll need to know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT services ...

across your assigned areas. What you'll be doing Managing IT services for assigned business areas, internal IT functions, and vendors in line with ITIL best practice. Leading Service Design and Transition activities and reviewing Service Impact Assessments for new initiatives. Maintaining and managing the IT Service Portfolio. Monitoring … service improvement projects. Identifying opportunities for cost savings within your service portfolio. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL v3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 4+ years in IT roles. 2+ years in IT Service ...

essential. Hardware support is minimal - but experience with Dell or Lenovo hardware advantageous. Industry qualifications – ideally MCITP but MCSE/MCSA/MCDST possible. ITIL v2 or v3 Foundation certification very useful. Some working knowledge of Computer systems validation and application change control advantageous. PM experience (PRINCE2) a nice ...

AngularJS, Jenkins, CloudFormation, Groovy, Typescript, Karate, Gherkin, Cypress, Docker, GitLab, Maven, CI/CD, secure coding. Certification: AWS DevOps Engineer Professional (or above) required; ITIL is desirable. Responsibilities: Build and maintain secure, high-quality code. Design and develop AWS-based solutions. Work with CI/CD pipelines and modern tooling. ...

AngularJS, Jenkins, CloudFormation, Groovy, Typescript, Karate, Gherkin, Cypress, Docker, GitLab, Maven, CI/CD, secure coding. Certification: AWS DevOps Engineer Professional (or above) required; ITIL is desirable. Responsibilities: Build and maintain secure, high-quality code. Design and develop AWS-based solutions. Work with CI/CD pipelines and modern tooling. ...

diagrams Experience reviewing and approving network changes, maintaining standards and controls Project-focused mindset with the ability to lead workstreams and influence others ITIL experience and familiarity with change requests and operational governance Confident self-starter with a practical, delivery-oriented approach Experience working on multiple projects simultaneously ...

delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance alongside visible service maturity and evolution Experience & Qualifications ITIL v4 Foundation essential, additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing Service Management role Background within IT, Managed Services, or Telecoms Experience ...

Filtering, Anti-Virus, Privileged Access Management. Knowledge of PowerShell and Batch scripting Knowledge of Security Patching Evidence of continuous professional development Desirable Knowledge of ITIL services management Knowledge of Active Directory server roles and LDAP Knowledge of Office 365 & Azure technologies Knowledge of MDM technologies Experience of the Data Security … Toolkit Qualifications Essential Educated to Masters Level or equivalent* GCSE Maths and English (Grades A - C) or equivalent Desirable NVQ II in Information Technology ITIL Foundation V3 or V4 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such ...