1 to 25 of 28 ITIL Jobs in West Yorkshire

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working … of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a … must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we’re waiting to invest in your career More ❯

in PC hardware and software maintenance, including Windows updates and Anti-Virus. Strong problem-solving and analytical skills, with the ability to work calmly under pressure. Good knowledge of ITIL methodologies and excellent customer service skills. At least one year’s experience in a professional services environment is preferred. More ❯

ideal Service Desk Manager will bring: Strong experience leading a customer-facing IT support team Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience Eligibility for SC Clearance and a valid UK driving licence What’s Next? If you’re More ❯

IT Configuration Manager - Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining and embedding Configuration Management policies, procedures, and governance frameworks Excellent communication and stakeholder management skills, with the ability to lead discussions More ❯

networking technologies, VPN, Wireless, LAN and WAN Solid experience of troubleshooting IOS and Android mobile phones and tablets Experience in using mobile device management solutions such as Intune Ideally ITIL qualified Benefits include: 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a?leading provider and?up to?8% employer contribution Personal More ❯

and Corporate Teams responsible for identifying and exploiting new opportunities that new digital/information technology can bring to deliver quality, safety, effectiveness and efficiency across the organisation Embed ITIL or equivalent standards to ensure highest quality professionally assured delivery of work within an appropriate Digital framework to regulate functions, activities and service delivery Accountable for the performance, welfare and More ❯

AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams Overall Technology Stack (for reference): Hosting: AWS, Apigee, Cloudflare Languages: Java 8 (SpringBoot), Node 10, Groovy, Bash, Angular.js, Typescript, Drupal More ❯

AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams Overall Technology Stack (for reference): Hosting: AWS, Apigee, Cloudflare Languages: Java 8 (SpringBoot), Node 10, Groovy, Bash, Angular.js, Typescript, Drupal More ❯

working to and reporting against SLAs and a good working knowledge of current versions of MS Office and Microsoft Windows. You must also have an understanding and awareness of ITIL framework and processes. With good customer service skills, with the ability to interact professionally with all levels of internal and external contacts, you will have broad technical skills within a More ❯

high-pressure environments. Experience working in complex enterprise environments. Experience working with one of the large IT system integrators and offshore delivery teams. A good knowledge of service management, ITIL processes and some an understanding of SIAM methodology. Desirable Project management certifications (e.g., PMP, PRINCE2, Agile PM). Previous experience in business-critical service delivery roles. Strategic thinker with strong More ❯

collaborative and able to work as part of a team drawing on the expertise of colleagues to ensure that the requirements of the organisation as a whole are met ITIL v4 Foundation minimum certification More ❯

SmartConsole. Exposure to SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast More ❯

Configure and onboard new modules, supporting knowledge transfer and training where needed. Required Experience & Qualifications: Experience working in IT and contributing to software project delivery. Knowledge of ServiceNow and ITIL processes. Previous experience in a similar role or environment. Vocational qualifications or equivalent experience in Agile methodologies. ServiceNow Certified System Administrator and ServiceNow Certified Application Developer . Proven experience in More ❯

a 3rd line level Strong technical expertise and problem-solving skills Ability to communicate complex technical concepts to varied audiences Experience delivering IT projects in complex environments Knowledge of ITIL frameworks and governance processes Familiarity with AI technologies and their ethical deployment is highly desirable What you'll get in return You'll be part of a supportive and innovative More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible for collaborating with Service Desk Managers to deliver … and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process Manager/Head of Process Management would have ITIL … Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Process Manager/Head of More ❯

Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g., Azure Monitor, SCOM). Experience coordinating UAT and functional testing . Process & Delivery Proven track record in service … Strong analytical thinking and problem-solving ability. Comfortable working in fast-paced, cross-functional environments . Detail-oriented with a focus on quality and user experience . Desirable Qualifications ITIL v4 Foundation (or higher) Experience with automation tools (e.g., PowerShell, Logic Apps) If you are detail-oriented, thrive in fast-paced environments, and enjoy working across technical and business teams More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving More ❯

environments.- Calm, structured mindset under pressure and during escalations.- Excellent communication skills, able to explain technical issues to non-technical audiences.- Experience delivering service excellence and process improvements within ITIL and ISO27001 frameworks.- Collaborative approach with strong accountability.- Eligibility to gain NPPV3 + SC Security Clearance.- Full UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy … or Policing sector operations.- Experience with Microsoft 365, Azure, networking, and monitoring tools.- Familiarity with ConnectWise ITSM/PSA systems.- Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high-impact IT services. You'll work in a close-knit, professional environment where More ❯

environments. - Calm, structured mindset under pressure and during escalations. - Excellent communication skills, able to explain technical issues to non-technical audiences. - Experience delivering service excellence and process improvements within ITIL and ISO27001 frameworks. - Collaborative approach with strong accountability. - Eligibility to gain NPPV3 + SC Security Clearance. - Full UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy … or Policing sector operations. - Experience with Microsoft 365, Azure, networking, and monitoring tools. - Familiarity with ConnectWise ITSM/PSA systems. - Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high-impact IT services. You'll work in a close-knit, professional environment where More ❯

operating systems and hardware including VMWare ESXi in multisite enterprise live environments • Comprehensive experience of managing live Microsoft Azure, networks, storage, security, backups, system troubleshooting and their lifecycle management • ITIL V3/V4 qualification with the experience of working in an ITIL focused environment • AZ-104, desirable: Microsoft Certified System Administrator and Microsoft Azure Administrator qualification or equivalent People: © Experience More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible for collaborating with Service Desk Managers to deliver … and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of Process Management/ITIL Process Manager would have ITIL … Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. Head of Process Management/ITIL More ❯

Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver Peak/ More ❯

Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across … service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior More ❯