1 to 25 of 37 ITIL Jobs in West Yorkshire

experience with Oracle Fusion Cloud (ERP Financials, HCM and/or ERP Procurement) in similar product lead roles. Strong IT consulting and support background (ITIL, working knowledge of SDLC and of IT infrastructure like server and database management) as well as in depth business processes experience. Solid understanding of business More ❯

Criteria: Experience with Oracle Fusion Cloud (ERP Financials, HCM, and/or ERP Procurement) in product lead roles. Strong IT consulting/support background (ITIL, SDLC, server, and database management) and business process experience. Understanding of Finance business processes. Expertise in Oracle Integration Cloud (OIC), Oracle PaaS, and Fusion Middleware. More ❯

Excellent knowledge of Digital Workplace technologies and support activities. Good knowledge of Audio Visual and meeting room technologies. Understanding of Cyber Security principles and ITIL concepts. Ability to meet deadlines and cope with pressure. Strong problem-solving skills and a proactive approach. Experience: Experience in providing IT technical support within More ❯

escalation and issue resolution. Experience managing service recovery as a technical recovery manager, including out-of-hours coverage Deep knowledge of IT risk frameworks (ITIL, COBIT), compliance processes, and regulatory engagement Expertise in Power BI, ServiceNow, and other service reporting and monitoring tools to provide actionable MI and track service More ❯

technical issues Requirements: Experience in a Service Desk/Desktop Support role Strong communication and troubleshooting skills Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking Experience with business systems like SAP B1, Salesforce, and endpoint management More ❯

maintenance and support on a ‘best-efforts basis’. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., ITIL, ISO27001Implementer, Microsoft 365) are a plus. Knowledge of the pharmaceutical industry Minimum 5 years of experience in IT Support or similar roles. If you're More ❯

advocating for platform goals and aligning with business objectives. What we’re looking for: Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Experience with Azure cloud services, including resource management, networking, and compute. Proficiency in Azure DevOps, including CI/CD pipelines, Azure Boards, and Azure More ❯

management experience in multiple environments at Lead level within a DIT environment. Experience working in large, complex organizations and deploying services in various models. ITIL certification or experience. Previous NHS experience. Extensive IT project delivery experience, including database technologies, configuration, implementation, and performance improvements. Staff leadership experience. Skills & behaviors Ability More ❯

and steering committees Budgeting, cost control, and change management skills Familiarity with project management tools (e.g., MS Project, Jira) Relevant certifications (e.g., PRINCE2, MSP, ITIL) are an advantage Why Apply? Be part of a team driving the UK’s transition to low-carbon energy Lead meaningful projects that impact people More ❯

at Lead level with a DIT environment. Experience of working in large and complex organisations and running services in a variety of deployment models. ITIL Desirable Previous experience of NHS. Extensive experience of IT project delivery, including database technologies, configuration, implementation, and performance improvements Staff leadership Skills & behaviours Essential Ability More ❯

first line experience, ideally within a Public Sector environment. Experience of the full Microsoft suite of products, including M365. Helpdesk experience ideally within an ITIL setup. Experience of device set-up and implementations. Must have excellent communication skills. What you'll get in return Competitive day rate What you need More ❯

first line experience, ideally within a Public Sector environment. Experience of the full Microsoft suite of products, including M365. Helpdesk experience ideally within an ITIL setup. Experience of device set-up and implementations. Must have excellent communication skills. What you'll get in return Competitive day rate What you need More ❯

flexible working! What they are looking for: 3+ year's ServiceNow implementation experience Strong understanding of Sec-Ops/IRM/GRC module implementations ITIL methodologies Excellent communication skills & ability to manage stakeholders Competent with all aspects of development, design & build through projects Well versed with Java, HTML, CSS, Python More ❯

What you'll need to succeed Extensive understanding of Azure, Sentinel, MS Defender, Autopilot and Intune Success in leveraging traditional best practices such as ITIL Experience of identity and access management, and end user device management Experience of delivering against cyber security roadmaps Experience building threat intelligence and horizon scanning More ❯

transforming healthcare delivery and enhancing overall patient outcomes. Other key responsibilities and accountabilities will include: Accurately record and document incidents in Optums CRM, following ITIL best practices. Diagnose and resolve incidents through the incident management process. Participate in ongoing projects, providing support and feedback during the project lifecycle. Identify and More ❯

requirements, and advising stakeholders Facilitating workshops and managing client relationships both remotely and in person Experience with ITAM implementations is highly desirable Preferred Qualifications: ITIL Foundation Certification (V3 or V4) ServiceNow Certified System Administrator Certifications in two or more ServiceNow modules (e.g., ITSM, CSM, ITOM, IRM, SecOps) Bachelor’s degree More ❯

and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent More ❯

and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations 1+ year experience supporting Dynamics 365/Dynamics CRM SQL ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent More ❯

to evaluate value-for-money across complex vendor relationships. Skilled in performance management, risk mitigation, and cross-functional collaboration. Familiarity with frameworks such as ITIL, COBIT, CIPS, and relevant compliance regimes. Excellent interpersonal, negotiation, and stakeholder management skills. Certifications in procurement, vendor management, or IT service delivery are a strong More ❯

Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well as implementing process improvements while maintaining high customer … will work closely with cross-functional teams to enhance operational efficiency and drive automation in collaboration with other technical teams. A deep understanding of ITIL frameworks, strong technical expertise , and leadership skills is a requirement for this position. In addition, key values that we strive towards in the Technology are … escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices More ❯

/11, Office 365, and general desktop support. Experience with Active Directory, Exchange, and basic network troubleshooting (e.g., DNS, DHCP, IP). Understanding of ITIL processes and working within an SLA-driven environment. Excellent communication and customer service skills. Ability to manage workload and prioritise tickets effectively. Desirable (Not Essential … Exposure to Azure AD or Intune. Experience with remote support tools and ticketing systems. Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications). Apply now More ❯

office hours/core responsibilities may be required, as and when requested by management. Required Skills Experience and knowledge of ERP systems Understanding of ITIL Lean Six Sigma methodology knowledge, qualifications are a bonus Project management qualifications (APM, PMP, Prince2 etc.) Budget management experience Experience with business analysis tasks, i.e. More ❯

driving innovation and change, as well as fostering effective and engaged relationships with stakeholders and suppliers. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience. Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services. Experience of the successful delivery of More ❯

excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high … ideally with exposure to a leadership role. Proven experience managing service desk operations for cloud services, data platforms, and enterprise applications. Good understanding of ITIL framework and IT service management best practices. Experience with service desk tools and ticketing systems (ConnectWise, Jira Service Management, etc.). Excellent communication skills with More ❯

At Morrisons we are continually driving transformational change in our business through the innovative use of technology. In this role, you'll be responsible for providing specialist analytical, technical and operational expertise to the Technology wholesale team. Managing relationships with More ❯