16 of 16 ITIL Jobs in West Yorkshire

scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies ...

degree or graduate qualification in a computing discipline, or equivalent education and experience (A) Formal training including professional courses in areas such as ITIL Service Management is desirable (A) Strengths Criteria Catalyst (I) Problem Solver (I) Challenger (I) If you would like to find out more about this fantastic opportunity ...

contact for IT support queries via telephone, email, or the service desk system Log, categorise, and prioritise incidents and service requests in line with ITIL best practices Provide basic troubleshooting for hardware, software, and connectivity issues Escalate more complex problems to second-line support or specialist teams Assist with user ...

microservices, CI/CD). Excellent communication and influencing skills to manage cross-functional relationships. Knowledge of security and regulatory requirements in system development. ITIL Version 4 Foundation Certificate. Bonus Points For: Experience with Azure and cloud-hosted architectures. Knowledge of agile delivery and DevOps practices. A knack for identifying ...

Experience in IT Support/Service Desk (preferred) Strong communication and customer service skills Ability to multitask and adapt in a busy environment ITIL or other IT certifications are a plus Details: Leeds-based Monday-Friday, flexible core hours Permanent role ...

alongside transformation programmes Confident client-facing leader with exec-level stakeholder management Experience running large, complex delivery portfolios with commercial ownership Nice to Have ITIL certification Experience with cloud, DevOps or data modernisation programmes This role suits delivery leaders from major IT consultancies, integrators or managed service providers who thrive ...

above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams ...

Understanding of software development life cycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams ...

operating systems across the organization. Strong knowledge of Windows operating systems, macOS, system configuration, and troubleshooting is essential. Windows 11 · SCCM MECM Intune O365 ITIL Problem Management ServiceNow Application Deployment Hardware Repair Key Responsibilities 1. Reimaging Machines Perform laptop/desktop reimaging via SCCM using PXE. Maintain a pool ...

going professional development in the area of work and ability to demonstrate how this has been applied in the workplace. * Service Management qualification, ideally ITIL * SCCN experience is desirable but not essential * Relevant experience in a similar environment/industry, preferably within an educational establishment. * Technical knowledge suitable to provide ...

resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance and operational excellence Experience & Qualifications ITIL v4 Foundation (essential); additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing service management role Background within IT, Managed Services, or Telecoms ...

IaaS, PaaS, SaaS and hybrid cloud strategies. Technical depth across infrastructure, networking and enterprise systems. Experience maturing and enforcing release management frameworks aligned to ITIL best practice. Strong understanding of infrastructure and application dependencies during releases and changes. Excellent communication, relationship-building and influencing skills at senior levels. A proactive … accept speculative approaches. You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk ...

backup best practice. Support and deliver workload migrations, including transitions to Azure. Maintain clear documentation, technical standards, and operational procedures. Ensure compliance with ITIL, ISO, SOC 2, and GDPR frameworks. Collaborate with technical teams and stakeholders to drive continual service improvement. Skills & Experience Core Technical Skills Strong experience with … services and cloud migration processes Security & Operations Proven incident management and troubleshooting capability Strong focus on uptime, service continuity, and risk reduction Knowledge of ITIL, compliance frameworks, and best-practice controls ...

ensuring that VMware-based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. The role applies ITIL capacity management practices to proactively plan, monitor, analyse, and optimie compute, storage, and network resources across on premise and hybrid VMware environments. Key Duties … execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. Develop and maintain capacity plans, forecasts, and models for VMware environments. Ensure infrastructure capacity supports agreed SLAs Identify capacity risks, constraints, and performance bottlenecks before they impact services. Produce regular capacity and utilization reports, dashboards, and trend ...