4 of 4 ITIL Jobs in Epsom

our business in developing our productivity tool offerings ensuring best practice is undertaken and guidelines are adhered too. Essential Skills Relevant experience in Service Desk support Working knowledge of ITIL framework Microsoft Windows 11 support and installation Microsoft Office and Office 365 skills Client patching and collection management using SCCM. Active Directory Strong documentation skills Ability to use remote control More ❯

year Reward gateway voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM More ❯

Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience More ❯

call duties. Key Skills & Experience: 5+ years’ experience in Service Desk or technical support roles. Strong knowledge of Microsoft Windows 11, Office 365, Active Directory, and SCCM. Familiarity with ITIL framework and ITSM systems (e.g., Freshservice, ServiceNow). Proven troubleshooting, documentation, and customer service skills. Ability to manage competing priorities and work effectively under pressure. Excellent written and verbal communication … financial services or multi-site support environments. Exposure to vulnerability management tools (e.g., Qualys) and remote access administration. Experience with Microsoft Power Apps and automation of Service Desk processes. ITIL 4 Foundation and/or Service Desk Analyst certification. Shift pattern covering the following support hours 07:00-18:00 Monday-Friday. You will also work a Saturday shift approximately More ❯