11 of 11 ITIL Jobs in Surrey

years' experience in a busy Service Desk environment Strong troubleshooting ability Solid working knowledge of Windows 11 , Microsoft 365 , and SCCM Understanding of the ITIL framework Excellent communication skills, written, verbal, and in presenting A customer-first mindset and an ability to explain technical issues clearly Strong organisation, attention ...

teams Ensure adherence to IT security principles and best practices Essential Skills & Experience Bachelor’s degree in Information Technology, Computer Science, or related field ITIL certification Proven experience in application support environments Strong experience supporting and administering MS SQL databases Experience with C# .NET applications Solid understanding of database systems ...

Desirable Application/CV Cisco Certified Entry Networking Technician (CCENT) or applicable Cisco Certified Network Associate (CCNA) credential(s) Desirable Application/CV ITIL V3 Desirable Application/CV Technical Competencies (Experience and Knowledge) Essential/Desirable Assessment Method Minimum one (1) year experience in a similar role such ...

Bring: 5+ years IT Service Desk experience Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills Clear communication, customer-focused, ITIL knowledge Nice to Have: Financial services experience Vulnerability management tools (e.g., Qualys) Power Apps or service automation experience Refer a friend and earn a retail voucher worth ...

suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver ...

role, you must have the following essential skills & experience: Key experience & skills • Bachelor's degree in information technology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications • Proven experience in application support, with a track record of troubleshooting ...

will be a self-starter that doesnt need to be micro-managedHave clear and concise communication skillsHave 2+ years experience working in a formal ITIL based support environmentBroad understanding of Financial systems & processes including GL (General Ledger), P2P (Procure to Pay), AR (Accounts Receivable) & FA (Fixed Assets) Technical Skills 5+ ...

confident, customer-focused approach Comfortable using computers with prior customer-facing experience Ability to follow processes and use logical fault-finding techniques Awareness of ITIL is a plus (not essential) Must be able to pass security clearance ...

. Ensure all services and applications are licensed, maintained and kept up to date. Deliver high-quality IT support and service delivery aligned to ITIL best practice. Out of Hours Support Coordinate effective communication and resolution of issues during out-of-hours support and service calls. Stakeholder Management Work closely … supporting and maintaining hybrid IT environments (on-premise and cloud). Qualifications/Skills Degree in Computing/Information Security (or equivalent experience). ITIL, CISA or CISSP beneficial but not essential. Must be able to attain and maintain National Security Vetting (minimum SC level) . Strong technical IT background ...

lifecycle to manage expectations. Monitor ticket queues to ensure timely SLA compliance and follow-ups. Identify recurring issues and suggest process or training improvements. ITIL & Best Practice Adherence Work within ITIL-aligned processes for Incident, Request and Asset Management. Maintain accurate documentation for equipment builds, installations, and infrastructure work. Contribute … support or a service desk environment. Familiarity with IT ticketing systems. Experience deploying devices using imaging tools (MDT, SCCM, Intune Autopilot). Awareness of ITIL principles (Foundation certification beneficial). Experience with Active Directory. Understanding of structured cabling and patch panel management. Experience supporting Microsoft 365. Personal Attributes Proactive, organised ...

system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change … technical colleagues Excellent problem-solving and troubleshooting skills with strong communication and collaboration skills Ability to manage multiple tasks and projects simultaneously Knowledge of ITIL service management framework including Service Desk, Service Request Management, Incident Management and Problem Management. To apply, we request that you submit ...