20 of 20 ITIL Jobs in Surrey

a technology service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple More ❯

experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an More ❯

interactive screens, smartboards, AV). Knowledge of safeguarding and data protection in educational settings. Experience with Azure AD, Intune, or other cloud management tools. Relevant IT certifications (CompTIA, Microsoft, ITIL). What We're Looking For A motivated, organised engineer who thrives in fast-paced environments and enjoys supporting users in education. Someone who is committed to high service standards More ❯

Entra ID Windows Server administration (AD, DNS, DHCP, GPO) Networking fundamentals (VLANs, firewalls, switches, Wi-Fi) Virtualisation technologies (Hyper-V, VMware) Backup technologies and monitoring tools Ticketing systems and ITIL best practices What We're Looking For Strong communication and customer service skills Ability to work independently and as part of a collaborative team A proactive, solutions-focused mindset Full More ❯

work independently, and deliver high quality outcomes in fast paced environments. Qualifications Degree or HND in Information Technology (or equivalent professional experience). Professional certifications such as TOGAF or ITIL are desirable but not mandatory. Applied knowledge of Open Agile Framework (Open.org) is advantageous. More ❯

and professional attitude to all users. Maintain good working relationships with end users and departments within the organisation. Technical skills: - Relevant experience in a similar Service Desk support role ITIL Windows 11 support and installation MS Office and Office 365 skills Client patching and collection management using SCCM. Active Directory account admin. Experience providing PC support including image creation, building More ❯

stakeholders at all levels - from C suite executives to technical SMEs. Qualifications Degree or HND in Information Technology (or equivalent professional experience). Relevant certifications such as TOGAF or ITIL are desirable but not mandatory. More ❯

own and collaboratively in a fast-paced environment. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus. Certifications: ITIL V4 Foundation (as minimum) ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist. Cloud certification (architect level) on More ❯

Youll Do Respond to calls, emails, and tickets with friendly, empathetic support. Resolve technical incidents efficiently, escalating only when necessary. Liaise with partners and suppliers for rapid resolution. Follow ITIL processes and maintain service excellence. Keep clear, professional communication with clients and internal teams. Troubleshoot networks, firewalls, switches, and connectivity issues. Manage systems via RMM tools. Maintain and support Windows More ❯

regulated environment (eg Financial Services) is an advantage. Degree or HND in Information Technology are desirable but not essential - Equivalent experience considered. Relevant Technical and Business Qualifications (eg. TOGAF, ITIL) are desirable, but not essential. Excellent verbal and written communication skills are essential, including the ability to assess the audience and pitch/influence appropriately. Knowledge and experience of Waterfall More ❯

the final point of escalation for most user incidents and requests. Deputise for the IT Service Delivery Manager when required. About You Certificate or Diploma in Computing (or equivalent); ITIL certification desirable. Strong experience supporting and administering Windows 10/11 environments. Hands-on knowledge of MECM/Intune , networking, and common enterprise applications. Proven skills in diagnostics, troubleshooting, and More ❯

and controls would be an advantage but not essential. Understanding of GDPR requirements would be an advantage but not essential. Experienced Microsoft Office user (Word, Excel and PowerPoint) Qualifications ITIL trained would be an advantage but not essential. IT risk management or cybersecurity certification would be an advantage, otherwise a desire to work towards achieving formal qualification. Skills Excellent oral More ❯

and controls would be an advantage but not essential. Understanding of GDPR requirements would be an advantage but not essential. Experienced Microsoft Office user (Word, Excel and PowerPoint) Qualifications ITIL trained would be an advantage but not essential. IT risk management or cybersecurity certification would be an advantage, otherwise a desire to work towards achieving formal qualification. Skills Excellent oral More ❯

industry standards. Experience in Data Centers or a similar environment is considered a significant advantage though not essentia. Experience with maintenance management systems (Excel-based or corporate bespoke). ITIL and/or ServiceNow experience is advantageous. Strong leadership and communication skills. Fluent in English (written and verbal). Commitment & drive; Is committed & high energy, willing to go the extra More ❯

understanding of backup, replication, failover, and recovery technologies. Hands-on experience with DR/BC tools such as Zerto, Veeam, Commvault, Azure Site Recovery, ServiceNow. Familiarity with frameworks like ITIL and ISO 22301. Excellent communication and stakeholder management skills. Organisation: Initial 12 Month Contract Hybrid Working | Surrey based Global Healthcare Manufacturer Robert Half Ltd acts as an employment business for More ❯

to-date operational documentation. Act as the final escalation point for most incidents, reducing the need for further escalation. Skills & Experience Certificate or Diploma in Computing (or equivalent). ITIL certification or equivalent is advantageous. Strong experience in diagnosing and troubleshooting technical issues. Good working knowledge of Windows 10/11, MECM/InTune, networking, and common applications. Familiarity with More ❯

customer care skills Owning technical issues, working closely with the manufacturers to successful resolution IT Support Level 2nd Line minimum Microsoft Certified at intermediate level (or equivalent) Microsoft Dynamics ITIL or Prince2 qualification preferred Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development More ❯

Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on-premises and hybrid workloads. Manage incidents, service requests, and change controls in alignment with ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement. Maintain and update accurate, detailed technical documentation and configuration records. … AppVolumes, DEM and associated technologies Validated VMware certifications (example: VCP-DCV, VCP-NV) Experience utilising Aria Operations to monitor and detect issues in environments Highly Desirable: Veeam Certified Engineer ITIL Foundation or experience working in ITIL-governed environments VCF hands on operational and management experience (patching, maintenance activities, troubleshooting) Aria Operations for Logs Aria Operations for Networks Dell server/ More ❯

performance, and security. Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and virtual networking. Assisted management of incidents, service requests, and change controls in alignment with ITIL-based processes. Assist in review and generation of change request forms and post incident reviews Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term … AppVolumes, DEM and associated technologies Validated VMware certifications (example: VCP-DCV, VCP-NV) Experience utilising Aria Operations to monitor and detect issues in environments Highly Desirable: Veeam Certified Architect ITIL Foundation or experience working in ITIL-governed environments VCF hands on operational and management experience (patching, maintenance activities, troubleshooting) Aria Operations for Logs Aria Operations for Networks Dell server/ More ❯

hardware (desktops, laptops, softphones) and virtualisation technologies. Ability to prioritise workloads, work under pressure, and manage tickets independently. Flexible, proactive, and able to adapt to changing priorities. Knowledge of ITIL principles is desirable. Qualifications Computing-related qualification (certificate, diploma, or equivalent). ITIL certification beneficial. (Contract – Inside IR35 More ❯