1 of 1 ITIL Jobs in Esher

looking for a candidate to start in this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies … to non-IT staff, calm under pressure, not afraid to roll up your sleeves and get stuck in. Qualifications: Degree level education or equivalent. ITIL v4 Foundation is desirable. Personal Qualities: Excellent communicator, delivery-focused, self-motivated, able to work with minimal supervision, methodical and structured approach to problem-solving … desk that is globally dispersed across the group. Training and Development: Ensure team members are adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. More ❯