Service Delivery Manager
- Hiring Organisation
- Arwen
- Location
- Farnham, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £60,000
which are in person. Key Objectives and Responsibilities As well as Client onboarding, transition & adoption; First line support, knowledge & policies. You will combine modern ITIL service management practices with B2B SaaS customer success. That means: Service delivery & customer success Proactive, regular conversations with customers about performance and outcomes, not just … technical stakeholders. Comfortable working in a fast-moving start-up environment: hands-on, pragmatic, able to prioritise and make trade-offs. Desirable ITIL Foundation (or higher) certification. Experience with customer care, social media, trust & safety, or CX tooling. Practical understanding of ITIL concepts (service lifecycle, SLAs, incident/problem/ ...