1 to 25 of 43 ITIL Jobs in Glasgow

Good attention to detail - Ability to be innovative especially when looking for solutions taking value for money into account - Flexible and proactive Desirable Skills: - ITIL Foundation - Microsoft Certified Azure Network Engineer Associate (AZ-700) - Microsoft Certified Azure Security Engineer Associate (AZ-500) - Microsoft Certified Azure Solutions Architect Expert (AZ More ❯

and adjust incident classifications. Support incident management framework and problem management processes. Ensure optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams More ❯

Firewalls Remote Access/VPN PKI Infrastructure DNS Email Gateways Security Audits ISO27001 Azure DevOps (Scrum principles, Release Pipelines) Knowledge of Mitre Attack Framework ITIL (Supervising Service Desk Queue) Strong Interest In all aspects of security Microsoft Operating Systems (Desktop, Server) Exchange Online To succeed in and enjoy this role More ❯

technologies (AD, legacy Exchange, Windows Server) as a foundational background. Additional vendor certifications (e.g., VMware VCP, Veeam VMCE) or other cloud/security accreditations. ITIL or project management certifications (e.g., PRINCE2, PMP) advantageous but not essential. The Company This is CAE - Our goal is to be recognised as the most More ❯

work effectively with cross-functional teams. Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation More ❯

What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus. Confident communicator with a More ❯

able to collaborate effectively with colleagues from different disciplines. Able to effectively communicate technical information to non-technical audiences. Knowledge and understanding of the ITIL Framework. The ability to work in a way that is aligned to our four core values of being friendly, partnering, straightforward and confident. We would More ❯

specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper Switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting More ❯

specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting More ❯

specifically NetApp) Microsoft Windows Server (ideally 2019) Networking (Cisco and/or Juniper switches/principles) Security Tools (specifically McAfee suite) Solid understanding of ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Desirable Skills: Experience with Splunk. Experience supporting More ❯

and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally Azure SQL/MS-SQL More ❯

and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally Azure SQL/MS-SQL More ❯

Linux (CentOS, AlmaLinux). Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management. Familiarity with service management tools and ITIL frameworks. Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally Azure SQL/MS-SQL More ❯

in Windows Desktop and Operating Systems, O365, Active Directory, networking and peripheral devices, etc. Ability to manage and prioritise multiple tasks effectively Familiarity with ITIL processes would be preferred Experience in a similar role within a secure environment is highly desirable Interested? Apply now for immediate consideration More ❯

Systems, O365, Active Directory, networking and peripheral devices, etc would be a distinct advantage. Ability to manage and prioritise multiple tasks effectively Familiarity with ITIL processes would be preferred Experience in a similar role within a secure environment is highly desirable Interested? Apply now for immediate consideration More ❯

technical knowledge and hands-on experience with virtualization (VMware vSphere), SANs (NetApp), Windows Server (ideally 2019), networking (Cisco/Juniper), security tools (McAfee), and ITIL processes. Excellent communication, leadership, and mentoring skills. Ability to create clear technical documentation and processes. Customer-focused mindset. Experience with Splunk, supporting Windows 10 environments More ❯

Experience supporting an Enterprise level database estate Experience of undertaking database patching and upgrades (ideally to 19) Knowledge and understanding of Grid Infrastructure ITIL Service Management awareness (Change & Problem Management processes) Oracle RMAN backup and Recovery experience Oracle Tuning and Optimisation skills Experience of working with SQL databases Nice to More ❯

service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements. At this level, you’ll need experience of ITIL® service management process management, specifically Service Level Management, Supplier Management, Service Reporting, Change Management and Problem Management. Thanks to this background, you’ll be used More ❯

be advantageous if you had Experience with IBM WebSphere Application Server (ND), Familiarity with J2EE Web Application Containers , Understanding of banking operations , Knowledge of ITIL processes (Change, Incident & Problem Management). Please send your CV for consideration More ❯

solution especially in relation to asset and configuration management. An understanding of Service Level Agreements and their application Experience and a strong understanding of ITIL incident, problem, and configuration management is preferred Experience in software asset management would be beneficial Excellent customer service skills and an ability to listen and More ❯

of Zero Trust , ZTNA , and SASE architectures. Experience in automation/IaC (Ansible, Terraform, Python). Familiarity with GDPR, Cyber Essentials , and ITSM/ITIL environments. Exposure to cloud platforms : Azure, AWS, GCP. Why this role? You'll play a pivotal role in shaping the future of network capabilities across More ❯

It'd be a bonus if you've worked with Aruba ClearPass, Azure ExpressRoute, cloud platforms (Azure, AWS, O365), VMware NSX, or hold an ITIL cert . Why Join? This is a great chance to join a globally recognised organisation that's genuinely investing in its tech and people. You More ❯

It'd be a bonus if you've worked with Aruba ClearPass, Azure ExpressRoute, cloud platforms (Azure, AWS, O365), VMware NSX, or hold an ITIL cert . Why Join? This is a great chance to join a globally recognised organisation that's genuinely investing in its tech and people. You More ❯

Desirable Extras: Experience with Aruba ClearPass and 802.1x Familiarity with cloud platforms (Azure, AWS, O365), ExpressRoute Knowledge of VMWare NSX and software-defined networking ITIL certification and experience in professional services The Offer Location: Glasgow (hybrid working, 3 days in-office) Salary: competitive depending on experience Working hours: Permanent, full More ❯

Willingness to participate in an on-call rotation for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What's In More ❯