1 to 25 of 52 ITIL Jobs in Glasgow

desirable) Backup & Disaster Recovery : Veeam, Datto, Azure Backup Desirable Certifications: Microsoft : AZ-104 (Azure Administrator), MS-900 (M365 Fundamentals) Cisco : CCNA, CCNP (Enterprise or Security) CompTIA : Network+, Security+, Cloud+ ITIL Foundation – for service management best practices Ideal Candidate Profile: A technical leader with a proactive and analytical mindset. Calm under pressure, with a strong ability to prioritise and resolve complex More ❯

drive our infrastructure (including M365, Azure, Active Directory, Teams, and SharePoint). Troubleshooting and supporting issues across desktop environments, including login issues, internet connectivity, and multi-factor authentication. Driving ITIL best practices — not just in theory, but by building out and leading service management processes; experience with ServiceNow (or similar tools) and ITSM consolidation is a significant bonus. Delivering timely … desktop troubleshooting. Demonstrated ability to coach and develop junior team members, with a focus on continuous improvement in both technology and service delivery. Proven success in leading and implementing ITIL processes and driving adoption of service management tools. Strong project management capabilities — able to define, plan, and deliver projects while influencing and coordinating across teams. Excellent communication and stakeholder management … skills at all levels of the business. Analytical mindset with a focus on data-driven service improvement. ITIL v4 Foundation or Managing Professional required; PMP/Prince2 and vendor-specific certifications are advantageous. Flexible, proactive, and comfortable working in a fast-moving, always-on global environment. Benefits Package Overview Bonus : Non-guaranteed annual bonus with a target of 20% Pension More ❯

Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Ability to learn forensic techniques Ability to reverse engineer attacks to understand what actions took place. Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Threat Hunting & Detection (IOC & IOA Analysis, TTP Profiling, Cyber Kill Chain) SIEM Fine-Tuning More ❯

successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD. Service Desk Operations: Ticket Management ITIL System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Desirable: Educated to HNC level or equivalent in IT-related subject Database Administration MS-SQL - particularly Azure More ❯

functions and closely related technologies such as AutoPilot. Microsoft Certifications: MD-100: Windows 10 MD-101: Managing modern desktops Or MD-102: Endpoint Administrator Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow. Willing to participate in On-Call schedule or shifts. Flexible when emergencies occur. Proficient in English. If you think you have More ❯

Understanding of data analysis and visualization tools (e.g. Power BI). Desirable Qualifications Certification in Project Management (e.g., PMP, PRINCE2) or Business Analysis (e.g., CBAP, CCBA). Experience with ITIL framework and service management practices. Key Attributes Analytical mindset with a strong attention to detail. Excellent communication, stakeholder management, and problem-solving skills. Ability to manage multiple priorities and meet More ❯

skills, including EntraID, Windows Server, and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally Azure SQL/MS-SQL Database admin skills as well More ❯

and SQL developers to ensure the smooth operation, maintenance, and continuous improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within … Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs, maintaining high levels of customer satisfaction. Technical Expertise: Implement selected ITIL best practices to ensure that we develop a customer focussed service oriented. Problem Management: Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences. Stakeholder Management … with a proven track record in development of staff Experience of working with Sonata (preferable) but experience of working with third party software package providers is essential. Experience in ITIL framework and IT Service management Initiative and problem-solving skills, being able to work through a problem, try different solutions. Excellent business knowledge of Life/Pensions/Investment products. More ❯

management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required acceptance criteria for new More ❯

Required: Minimum experience of 2 years using Azure Excellent written and oral communication skills are essential Skilled in managing conflicting priorities Cloud Hosting Providers Azure Private cloud Ticket Management ITIL Familiarity with service desk tooling System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Linux – CentOS, AlmaLinux Automation Tooling Terraform Azure DevOps Version Control Git Desirable More ❯

/ServiceNow experience) for a long term, globally distributed project. Job Overview: We are seeking an experienced Data Architect with expertise in data architecture, IT Service Management (ITSM), and ITIL frameworks. The role involves overseeing the data infrastructure, ensuring effective data extraction, organization, and access. You’ll manage the Firm’s Common Service Data Model (CSDM) and Configuration Management Database … adaptable to changing environments. Excellent communication skills, both verbal and written (PowerPoint, Excel). Ability to work independently with strong ownership and attention to detail. Experience with Agile development, ITIL, and ServiceNow certifications a plus. Skills & Experience: Strong collaboration across global teams and the ability to handle complex distributed systems. Knowledge of various system implementation methodologies (Agile, Waterfall). Program More ❯

Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded: 26 days Annual Leave + Bank Holidays + Wellness days Private Medical Wellness Allowance - £500 Season Ticket Loan Opportunity to work More ❯

ll support and lead 3rd line infrastructure activities across onprem and cloud services, resolving escalated issues while contributing to a variety of internal projects. You'll work within an ITIL aligned environment, helping improve system performance, network reliability, and cyber security posture. Collaborating across support functions and with senior leadership, you'll take ownership of your technical space, from endpoint More ❯

outsourced environments). Technical Expertise: Windows Server, Rocky Linux 9 VMWare, Nutanix Active Directory, Group Policy, Azure Dell Data Protection Suite, AWS Backup Samba, DNS, DHCP Ansible, Python scripting ITIL Foundation (or equivalent awareness) Soft Skills: Strong planning and prioritization abilities Excellent interpersonal and influencing skills Comfortable working in fast-paced, evolving environments Willingness to travel and take on ad More ❯

permanent position that will require 2-3 days per week from our Belfast office. Qualifications Technical Qualifications: Microsoft Certified Professional or equivalent. CCNA or Fortinet Certified Professional or equivalent. ITIL qualification or relevant experience. Additional Information Beneficial Skills & Experience: ITIL experience. ISO, Cyber Essentials and other auditing frameworks experience. Understanding of Cyber Security Principles. Experience being part of a service More ❯

system development lifecycle. A6 Knowledge and experience of business process mapping & design. Desirable B1 SCRUM certification or PRINCE2 Practitioner certificate. B2 Knowledge of the competitive dialogue procurement process. B3 ITIL Foundation. Skills Essential: C1 Management of complex projects across the full lifecycle with a successful track record of delivery. C2 Ability to write detailed project plans and ensure these are More ❯

and operate our own Next Generation Network, we can guarantee that our infrastructure is flexible, secure and resilient enough to meet business requirements all fully supported through our ISO, ITiL and Cyber Essentials accreditations. But we're more than just a successful business, we're a successful and motivated team. A team of great people delivering great products and exceptional More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line support … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A solid experience and More ❯

Word, Excel, PowerPoint, etc. Ability to manage a multi-skilled service delivery team both internal and via partners. Excellent communication skills. Ability to meet strict deadlines. An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. Project Management experience and qualification, Prince 2 or equivalent would be an advantage. Ability to use data analytics to More ❯

IT system development lifecycle. A6 Knowledge and experience of business process mapping & design. B1 SCRUM certification or PRINCE2 Practitioner certificate. B2 Knowledge of the competitive dialogue procurement process. B3 ITIL Foundation. Skills C1 Management of complex projects across the full lifecycle with a successful track record of delivery. C2 Ability to write detailed project plans and ensure these are agreed More ❯

Excellent technical knowledge and skills in Windows Desktop and Operating Systems, O365, Active Directory, networking and peripheral devices, etc. Ability to manage and prioritise multiple tasks effectively Familiarity with ITIL processes would be preferred Experience in a similar role within a secure environment is highly desirable Interested? Apply now for immediate consideration! #J-18808-Ljbffr More ❯

bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift … team Coach and develop junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to delivery — using influence … IT leadership within a global or multi-site environment. Strong infrastructure knowledge: M365, Azure, AD, networks, desktop support. Experience coaching junior staff and managing shift-based teams. Hands-on ITIL implementation experience (not just certification). Strong reporting, stakeholder management, and project delivery skills. ITIL v4 Foundation required; PMP/Prince2 and ServiceNow experience are bonuses. Why this role? This More ❯

being carried out on the wider business IT infrastructure and platforms. Qualifications Microsoft Certified Professional or equivalent. CCNA or Fortinet Certified Professional or equivalent. Additional Information Beneficial Skills & Experience ITIL experience. ISO, Cyber Essentials and other auditing frameworks experience. Understanding of Cyber Security Principles. Experience being part of a service desk team with a strong understanding of change management. Management More ❯

on delivering value and positive outcomes for the customer Customer Relationship Management – ability to build strong, trust-based relationships with customers and act as their advocate within the business. ITIL Framework Knowledge – foundation level understanding of service management best practices, particularly around Service Management and General Management Practices. Commercial Awareness - Understanding the financial aspects of contract management, including cost management More ❯

cost-benefit and risk management criteria, assuring the OT services are delivered within the defined quality SLA's. You'll be responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. A key part of the role will be establishing acceptance More ❯