following infrastructure services (Networking, Cloud, Mail, Remote access, SAN) Assist with system architecture design Assist with securing IT environments Provide in-depth experience in ITIL methodologies (Availability, Capacity, Resilience, Supportability Management) Support the resolution of escalated of IT tickets and problems. Supporting infrastructure services through design and project briefs Implementing more »
analytics platforms such as AWS, GCP or Azure. Proficient in data visualization tools such as Tableau, Power BI, or QlikView. Public sector best practice ITIL or OGC toolkit Excellent analytical and problem-solving skills with the ability to transform complex data into insights. Strong attention to detail and the ability more »
Responsibilities: Investigate and resolve reported issues Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards. Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible Research issues and interrogate support materials and more »
