Computacenter, Hatfield Avenue, Hatfield, Hertfordshire, England
COMPUTACENTER (UK) LIMITED
customers. Therefore, you will: Assist the Head of Pre-Sales and International Projects and wider team with requirements gathering, transition preparation, and adoption of ITIL to deliver to contractual agreements Work with Sales, Delivery and other stakeholders to help ensure smooth deliveries, that are on time and to budget Analyse more »
This role is critical to our business with service desk being one of the most common customer interactions. We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
services with demonstrable experience in clarifying requirements, understanding the commercials behind a solution, and validating the proposed solutions against standards. Good working knowledge of ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and more »