3 of 3 ITIL Jobs in Hatfield

system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can More ❯

documenting and validating requirements and business processes Proven experience with business and operating models, for example GIS operating model Familiarity with industry frameworks and best practice processes, for example ITIL Strong stakeholder engagement and facilitation skills, including workshops and process mapping Thorough understanding of data management principles - data governance, data quality management and data security practices Ability to translate business More ❯

Group IS stakeholders informed. Collaborate with Strategic Partners to manage stakeholder communications during major incidents by using proactive, personalized methods that clearly demonstrate the impact on end customers. Drive ITIL processes to identify root causes and implement measures to prevent recurring issues. Support incremental, value-driven change by partnering with Internal and key business stakeholders. Measure and report on response … and continuous learning. Continuously seek ways to enhance the effectiveness of Service Management. What you'll need Strong knowledge of the GIS operating model Frameworks and processes, etc., e.g. ITIL, SAFe, DevSecOps, etc. Service Management ITIL knowledge Continuous Service Improvements Management Business Communication Service Reviews & Reporting Commercial Management Support Leadership requirements: Initiative Priority setting Organising Process management Perseverance and resilience … Problem solving Strong Communication and collaboration Critical success factors Effective escalation management with prompt resolution and clear stakeholder communication. Efficient incident and problem management using ITIL best practices. Driving continuous, incremental service improvements aligned with business priorities. Leading service reviews and ensuring smooth transitions for new or updated services. Consistent performance monitoring and timely reporting of SLAs and KPIs. Proactive More ❯