4 of 4 ITIL Jobs in Hatfield

support What youll need Demonstrable experience of managing software & system updates and patches, using SCCM/Intune/WS1 The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now too ling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges More ❯

documenting and validating requirements and business processes Proven experience with business and operating models, for example GIS operating model Familiarity with industry frameworks and best-practice processes, for example ITIL Strong stakeholder engagement and facilitation skills, including workshops and process mapping Thorough understanding of data management principles data governance, data quality management and data security practices Ability to translate business More ❯

well as support change management initiatives. The role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition … Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor relationships. Prior experience supporting Content Management platforms (advantageous). Experience working with NHS, Healthcare, or Public Sector clients (beneficial). More ❯

Quality centre or Spira) ISTQB Certified Tester Foundation Level (CTFL) certification This is a global role and the expectation is to provide a global test service TMMi professional certification ITIL v4 certification Excellent analytical skills, able to understand e2e solutions and troubleshoot issues Knowledge and adoption of Prince 2 or similar project management methodologies Knowledge and adoption of ITIL v4 More ❯