to improve services and experience. In order to succeed in this, you will need to have: IT Service Management experience A good understanding of ITIL practices Producing and analysing reports on our services, identifying opportunities for improvement and sponsoring improvement actions to completion Lifecycle Management - you can identify key events More ❯
Hitchin, Hertfordshire, South East, United Kingdom
Interaction - Letchworth
deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND-LET More ❯
at different offices/sites as required. * Configure new starter IT equipment and ensure timely delivery to site/required office. * Adhering to the ITIL principles in Incident, Problem, Change and Request Management that have been adopted by the Service Delivery Team. * Taking ownership of tickets, ensuring regular, yet appropriate … of market leading applications such as ServiceNow. * Remote Control Software: Experience of applications such as LogMeIn Rescue. * Laptop build and software deployment experience. Desirable * ITIL v3 or v4 certified. * Server 2022 certified. * Experience of Talkdesk support and administration. * Experience of ServiceNow administration and support. * Software patch administration. * Experience of working More ❯
