1 of 1 ITIL Jobs in Kidlington

that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication … high-priority incidents, ensuring business continuity. What We're Looking For: To succeed in this role, you should possess: A solid educational background with ITIL v2 or v3 knowledge or qualification. Experience in a service desk or technical environment. Exceptional communication skills, both written and oral, with a customer-focused ...