Kidlington, Oxfordshire, United Kingdom Hybrid / WFH Options
Service Care Solutions Ltd
improve services that support operational excellence. Key Responsibilities Act as a trusted advisor between ICT and key business stakeholders. Drive improvements in user experience and service delivery aligned to ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. … desirable) Ability to write business cases and conduct process mapping Excellent multitasking, prioritisation, and communication skills Proficiency in MS Office (including Teams), report writing and supplier oversight Familiarity with ITIL practices and ICT governance frameworks Working Arrangements Hybrid working model with flexibility based on operational demand Site visits across Hampshire and Thames Valley as required (between 1-3 times per More ❯
of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness. Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process More ❯
an industry recognised approach such as ITIL. Experience of achieving significant outcomes through influence and persuasion rather than through direct line authority. Experience in ISO 9001, ISO 27001 and ITIL best practices. Experience of Business Case and Resource Estimation (Desirable More ❯
Kidlington, Oxfordshire, United Kingdom Hybrid / WFH Options
Essential Employment
ICT Senior Business Partner (367398) needed in Kidlington, £450 per day PAYE Reference: 367398 Responsibilities include Business Relationship Management, Service Delivery, Service Management, ITIL, User Experience, MS Office Suite including Teams, report writing, process mapping, and Supplier Management. This role is hybrid, requiring visits to sites in Hampshire and Thames Valley. The contract duration is 6 months from the start More ❯
