2 of 2 ITIL Jobs in New Milton

or equivalent. Desirable Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications. Advanced certifications like CCNP, Microsoft Certified: Azure Solutions Architect, or AWS equivalent. ITIL Foundation certification THE ROLE Key Responsibilities Advanced Technical Support Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long-term solutions. More ❯

to lead the operational stability of our IT services. This pivotal role ensures that our IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change Management … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education : Bachelor's degree in Information Technology, Computer Science, or a related field Certifications : ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability, and capacity principles … Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL certification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If you are interested in this More ❯