8 of 8 ITIL Jobs in Newcastle upon Tyne

manage problem records, including perform Root Cause Analysis (RCA). Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework. You and your role Imagine starting your day by checking the digital pulse of thousands of mobile devices across DWP. With a quick scan ...

AZURE and On-Premise environments- Level 3 support for Windows Server- Previous involvement in the design, delivery and documentation of Cloud solutions- Worked with ITIL processes- Strong MS AZURE knowledge and background (Virtual Networking/Operating Systems/Security)- Cloud Architecture & Governance - Azure Framework- Azure Back-up/Recovery Services ...

Management, with handson expertise in CMDBs and delivering effective solutions in complex environments using industrystandard data models Working knowledge of Service Management frameworks, ideally ITIL Proven ability to influence, collaborate and deliver with stakeholders at all levels Skilled in ServiceNow and Microsoft Office, particularly Excel, along with related analytical ...

support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills Leadership & Coaching: Ability to inspire, motivate, and develop ...

Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits ...

Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits ...

Networking concepts. • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis) • ITIL certification or knowledge of ITIL framework practices. Note that for this role, there will be a need to travel to site locations when required, in addition ...

Experience in IT leadership roles managing platform/infrastructure services. Excellent understanding of IT Infrastructure, cloud platforms and enterprise collab tools. Strong understanding of ITIL based service management. Experience in delivering security solutions within complex and global environments. Expertise in compliance and security frameworks such as Cyber Essentials Plus. ITIL ...