Technical IT Service Desk Analyst
- Hiring Organisation
- Equans UK & Ireland
- Location
- Newcastle upon Tyne, UK
configurations (LAN/WAN). Good knowledge of a leading IT Service Management Tool. Working knowledge of a range of diagnostic utilities. Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment. Strong ability to quickly understand user requirements and issues. Exceptional written and oral communication skills. Excellent ...