25 of 25 ITIL Jobs in Tyne and Wear

the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier … team-oriented mindset. The candidate should be resilient and able to handle high-pressure situations. Role Requirements Essential Qualifications: Bachelor's degree in IT, Computer Science, or related field ITIL Foundation Desirable Qualifications: ITIL Practitioner in relevant competencies Essential Experience: Minimum 5 years in IT service management At least 2 years in a supervisory or managerial role Desirable Experience: Experience … service Desirable Skills and Competencies: Familiarity with electronic records platforms Experience with Azure, Intune, or similar tools Knowledge: Microsoft Operating Systems and Office Active Directory, Office 365 Understanding of ITIL Additional Requirements: Right to work in the UK Ability to travel as required May be subject to a DBS check More ❯

or equivalent in a computing related subject Relevant experience of the subject matter Desirable Studying or have recently gained and IT related degree. Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB, MCP etc) Personal Qualities, Knowledge and Skills Essential Working collaboratively within a team setting Working under general direction whilst taking the initiative and responsibility for delivery individual More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

Infrastructure Engineer 3 rd Line Mainly Projects Remote working within 90 mins travel of Carlisle - 24 month FTC Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to More ❯

and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor’s degree in Information Technology , Business More ❯

strategies. Leadership skills to manage and grow a small team. Excellent planning, documentation, and communication abilities. Nice to Have: Microsoft Azure or Microsoft 365 certifications. CompTIA Security+ or equivalent. ITIL Foundation or service management knowledge. Project management certifications (PRINCE2 or similar). Who You Are:A proactive, resilient, and solutions-oriented leader who thrives on hands-on problem-solving. You More ❯

a global application support team in a fast-paced environment, ideally (but not essentially) within financial services Excellent communication skills and experience interacting with business stakeholders, end0users and technologists ITIL (or similar) certification (or experience working within an ITIL framework) Strong understanding of application design, rational databases (SQL Server), monitoring and alerting tools (Grafana, Prometheus, Victoria Metrics), scheduling tools (Control More ❯

requires day to day leadership, coordination, and forward thinking. Key Responsibilities Manage the team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT … enterprise applications with a good appreciation of applications design and development including database and infrastructure technologies. Excellent troubleshooting, problem solving and delivery skills coupled with a good understanding of ITIL support processes. Excellent track record of people and team management. Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. Awareness of structured development, analysis and More ❯

About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we’d More ❯

About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we'd More ❯

in solution architecture, ideally within complex or legacy environments. Strong understanding of cloud infrastructure, data models, and DevOps methodologies. Excellent communication and stakeholder engagement skills. Relevant certifications (e.g. TOGAF, ITIL) are a plus. More ❯

culture of ongoing enhancement The ideal candidate will have the following: A degree (or equivalent) in computer science or a related field is preferred, along with certifications such as ITIL, CISSP, or Microsoft hands-on experience with the Microsoft 365 suite, including Copilot Excellent communication and stakeholder skills Background in service management, project delivery, and stakeholder engagement We encourage interested More ❯

Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional More ❯

Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional More ❯

of cloud security, governance, and performance monitoring Excellent leadership, strategic planning, and communication skills Familiarity with agile delivery, value streams, and large-scale transformation programmes Desirable: Azure certifications, TOGAF, ITIL What We Offer A unique opportunity to shape the future of our platform and services High-impact leadership role in a tech-forward organisation Drive platform modernisation, automation, and cloud More ❯

support and maintenance of Audio visual installations, teaching space equipment, event production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated More ❯

and agile methodologies (Scrum, Kanban). Proven success in stakeholder engagement and governance, including C-suite reporting. Strong background in demand planning, budgeting, and resource prioritisation. Certifications like PMP, ITIL, or SAFe are highly desirable. Want to hear more? Message me anytime. Linked In: Ciaran Cleland Role: Technical Delivery Manager Salary: £85,000 - £115,000 Additional Package: 10% Bonus, Extensive More ❯

for IS support model. Experience: Power Platform experience- PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Project Management experience Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of application integration Salary: £60k More ❯

optimisation efforts by analysing service performance metrics, usage, and user feedback, to recommend and implement improvements. Qualifications Strong experience with application lifecycle management and vendor coordination. Working knowledge of ITIL v4, especially Service Request Management and Change Enablement. Experience managing procurement activity, licensing, and vendor contracts. Ability to lead without formal line management; skilled in mentoring and delegation. Excellent communication More ❯

automation, and analytics to enhance service delivery and operational efficiency. Operational Excellence Ensure high availability, scalability, and resilience of all client-facing and internal systems. Implement best-in-class ITIL, DevOps, and MLOps practices. Manage vendor relationships and technology partnerships to maximize value and innovation. People & Culture Build and mentor a high-performing, diverse technology team. Foster cross-functional collaboration More ❯

Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications environment services and the subsequent … and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and More ❯

demand pipelines, ensuring delivery is prioritised, funded, and aligned with departmental goals. While not essential, having the following in place at the start of the role would be beneficial: ITIL 4 Foundation certification ITIL BRM certification You'll be given opportunity to get these certifications if you don't have them already. What skills, knowledge and experience will you need … engaged in their work and dedicated to their role. Promote diversity, inclusion and equality of opportunity, respecting differences and external experience. Extensive experience of a service management framework (e.g. ITIL) and proven experience in business relationship management. A champion of continual service improvement, actively improving and optimising current services. Extensive experience in building and developing effective working relationship with senior More ❯

meets user needs, business objectives, and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments Engaging with More ❯

and translate them into system enhancements. Troubleshoot technical issues and redirect as needed. Ensure compliance with national and local system governance requirements. Essential for the role Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management. Proficient in standard PC applications (e.g., PowerPoint, Word, Excel). Experience in a fast-paced business environment with the ability More ❯