12 of 12 ITIL Jobs in Tyne and Wear

platform, taking ownership of your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets. • IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution ...

independently and take ownership of technical issues. Desirable Skills Microsoft Power Platform, particularly Power Automate. Microsoft Fabric and SQL. Azure or AWS cloud experience. ITIL knowledge or certification. Experience with application lifecycle management, licence optimisation and supplier SLAs. Experience supporting applications within education, healthcare or social care environments. ...

leading an IT service, operational team or significant technical function. Strong people leadership and team development skills. Good knowledge of IT service management and ITIL principles. Strong understanding of Azure/cloud, identity, endpoint management and networking. Practical cyber security knowledge, including risk, vulnerability management and incident response. Experience managing ...

Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively ...

cloud environments Experience supporting technical escalations and operational issues Strong communication, organisation and stakeholder management skills Experience with areas such as storage and backup, ITIL, ServiceNow, automation or global IT environments would also be beneficial. The opportunity You'll be joining an established and growing infrastructure function within a large ...

support or service management function, you'll bring: Experience leading IT support, service desk or service management teams. A strong understanding of ITIL and service management best practices. A track record of improving processes, performance and customer experience. Experience operating within complex, multi-site environments. Excellent stakeholder management and relationship ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

Skills · Experience working for an MSP · Related Academic Studies · MCSA Desktop · MTA – Desktop, Cloud, Server, Networks and/or security · MCSA Server · Certifications in ITIL, CompTIA, Cisco, or other relevant field Company Benefits · 24 days annual leave plus Bank Holidays · After 2 years service annual leave increases ...

optimisation. Experience supporting Azure SQL and Azure Managed Instance environments. Strong understanding of database monitoring, availability, backup, and recovery strategies. Experience working within ITIL or ITSM-driven environments. Passion for emerging technologies and continuous improvement. Desirable Experience Microsoft database certifications. PowerShell or other scripting and automation technologies. Experience with Redgate ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. ...

technical issues to technical and non technical people, using and understanding new and emerging technologies to support this It's desirable that you have: ITIL accreditation or experience of working in an ITIL environment Experience or knowledge of Google Workspace Experience or knowledge of MacOS If you are interested … above, hit the Apply now button! Service Desk Analyst , Service Desk, Service Desk Analyst , ITIL, Service Desk Analyst , Windows, Service Desk Analyst, Support Analyst, Support Engineer, Helpdesk, 1 line support, 2 line support, Support, SC Cleared, SC Clearance Circle Recruitment is acting as an Employment Agency in relation to this ...

DWP. Digital with Purpose. Are you good at diagnosing technical issues, solving complex problems and improving services for users? DWP Digital is looking for an Application Operations Engineer to join our Centralised Application Support Services ...