1 to 25 of 31 ITIL Jobs in Tyne and Wear

ensure issues are appropriately escalated when required. Ensuring the customer remains informed of the status of outstanding issues. Adhere to ITSM processes (within ITIL best practice). Be aware of potential major incidents and initiate the Major Incident process swiftly when required. Monitor and actively work on “unassigned” tickets ...

management tools such as Active Directory, SCCM, and Intune. Experience supporting multi-factor authentication, remote access solutions and user access management. Understanding of ITIL-based Service Management processes, including Incident, Request, Problem and Change. Experience using ITSM tools to manage, prioritise and resolve incidents and service requests. Strong understanding ...

managing global teams Experience with Microsoft cloud cost optimisation Cloud performance engineering (capacity planning, performance tuning) Knowledge of containerisation platforms (e.g. Kubernetes) Familiarity with ITIL frameworks (V3/V4) and industry standards for service excellence UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled ...

also play a key role in maintaining the high standards our customers expect by: Managing incidents, problems, and change activities in line with ITIL principles Producing high-quality technical documentation and knowledge assets Supporting governance, compliance, and operational best practice Sharing knowledge and mentoring colleagues across the wider Oracle team ...

standards such as NCSC guidance, CIS benchmarks or Microsoft Security Baselines Understanding of data classification, secure storage and access controls Experience working within an ITIL‐aligned environment Strong networking and troubleshooting skills Experience with scripting, automation or infrastructure-as-code would be advantageous Knowledge or experience of Microsoft SQL Server ...

multi‐site or enterprise‐scale Microsoft 365 deployments. Microsoft Certified: Microsoft 365 Administrator Expert (MS-102) Microsoft Certified: Identity and Access Administrator (SC‐300) ITIL Foundation Prince2 Foundation Belong @ Sumer At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers ...

Experience within Higher Education or Further Education. Knowledge of library management systems and academic databases. Microsoft certifications such as MS-900 or AZ-900. ITIL Foundation certification. Experience supporting learning technologies or virtual learning environments. Knowledge of Microsoft Intune, Microsoft Defender or similar endpoint management tools. Personal Attributes Professional, approachable ...

wider business where it is business affecting. Work alongside service providers and vendors. Skills & Experience Required: Ideally a recognised IT qualification (e.g. Microsoft certification, ITIL) A basic understanding of Helpdesk/Service Desk call logging/Service Management software, including logging, prioritising and managing support requests. Operating systems: A basic ...

with the ability to challenge constructively and manage third-party suppliers. Professional certifications in testing, quality assurance, release management or project delivery (e.g., ISTQB, ITIL, Agile) are desirable. Discretionary Company bonus scheme Staff Discount Staff Shop 25 days holiday as standard increasing with length of service plus bank holidays Access ...

platform, taking ownership of your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets.• IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution ...

development and query optimisation skills. Minimum 5 years' experience in a Database Administrator or similar data platform role. Good understanding of ITSM/ITIL processes and service management best practices. Experience with database monitoring and management tools such as Redgate SQL Monitor or equivalent. Familiarity with PowerShell or other scripting ...

eligibility – minimum 3 years’ UK residency required. Knowledge of Absence, Time & Labour, or Compensation modules. Experience with Oracle E-Business Suite HRMS/Payroll. ITIL process knowledge. Oracle HCM Cloud certifications, especially in Payroll. Why Join Version 1's Oracle Practice? Join a global Oracle practice of 700+ specialists , supported ...

years UK residency) Oracle HCM Cloud certifications Experience within managed services or application support environments Knowledge of Oracle E-Business Suite HRMS Familiarity with ITIL processes and service delivery best practices Why Join Version 1's Oracle Practice? Join a global Oracle practice of 700+ specialists , supported by 500+ certified ...

cloud environments Experience supporting technical escalations and operational issues Strong communication, organisation and stakeholder management skills Experience with areas such as storage and backup, ITIL, ServiceNow, automation or global IT environments would also be beneficial. The opportunity You'll be joining an established and growing infrastructure function within a large ...

corporate strategy Bachelor of Science degree in electrical engineering, computer science or relation field or equivalent professional experience or combination of both Certification in ITIL Foundation Experience with Global systems Knowledge of business analysis techniques Experience working in an Agile development environment Personal Attributes: Passionate about technical excellence Strong technical ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

delivery, including Windows, UNIX/Linux and Azure Hands-on database management experience, ideally across SQL Server, MySQL and MariaDB Strong working knowledge of ITIL processes, including incident, problem and change management Experience of delivering application support in a similarly sized, complex and diverse organisation Experience of working with multiple ...

optimisation. Experience supporting Azure SQL and Azure Managed Instance environments. Strong understanding of database monitoring, availability, backup, and recovery strategies. Experience working within ITIL or ITSM-driven environments. Passion for emerging technologies and continuous improvement. Desirable Experience Microsoft database certifications. PowerShell or other scripting and automation technologies. Experience with Redgate ...

operational maturity initiatives. Major Incident Management: Proven experience leading service restoration activities, customer communications and stakeholder management during major incidents and critical service disruptions. ITIL Skills:ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why Version 1? At Version 1, we believe in providing ...

readiness of new IT services, working with internal and external teams to ensure smooth deployment and ongoing performance. You will document services, support ITIL-aligned activities, monitor KPIs, and contribute to continual service improvement, with a focus on clear communication and stakeholder collaboration in a fast-moving environment. #J ...

service levels. You will also manage user administration (joiners/movers/leavers), maintain the CMDB, and support desktop and device provisioning. A strong ITIL background and Windows/M365 proficiency are essential. #J-18808-Ljbffr ...

Microsoft 365, identity and access management, and endpoint technologies, ensuring incidents and service requests are managed through to successful resolution. Working within an ITIL-aligned service environment, the IT Service Desk Analyst plays a key role in maintaining service performance, security compliance, user satisfaction, and the continuous improvement of Digital … maintaining accurate user, device, asset, and CMDB records Support security operations by triaging phishing, authentication, and Defender for Endpoint alerts while following GDPR, ISO27001, ITIL, and security policies Create and maintain knowledge articles, promote self-service adoption, identify recurring issues, and contribute to continuous service improvement within a Microsoft-centric ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. ...