21 of 21 ITIL Jobs in Tyne and Wear

working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance. Desirable ITIL knowledge or certification. Microsoft certifications. Experience supporting Microsoft Surface Hub and AV technologies. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Inclusion ...

cost-awareness and optimisation activities within AWS environments. Knowledge, Skills and Qualifications Essential • Experience in IT support and systems administration. • Basic understanding of ITIL, DevOps, Agile, and Kanban principles. • Exposure to Linux administration and troubleshooting. • Hands-on exposure to AWS core services (EC2, S3, RDS, IAM, CloudWatch). • Understanding ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find ...

Ability to troubleshoot complex technical issues and identify innovative solutions. Desirable Degree in Computer Science, Information Systems or a related discipline, or equivalent experience. ITIL Foundation certification. Experience with machine learning concepts or supporting data science initiatives. Knowledge of Agile delivery methodologies. What We Offer Salary ...

Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively ...

Knowledge of enterprise backup software. Knowledge of a Citrix environment. Experience working in a highly regulated environment. Knowledge of Microsoft SharePoint. NICE TO HAVE ITIL Foundation certification. Exposure to endpoint management tools such as Intune or SCCM. Basic knowledge of Windows Server builds and networking (DNS, DHCP). Familiarity with ...

AppDynamics, Grafana, Azure Monitor, or equivalent. Understanding of cloud platforms (Azure, AWS, or GCP). Familiarity with APIs, middleware, and integration technologies. Knowledge of ITIL principles and service management best practices. Excellent problem-solving and analytical abilities. Strong communication and stakeholder management skills. Ability to perform under pressure during critical … incidents. Strong collaboration and teamwork mindset. Ability to prioritise workload effectively in a fast-paced environment. ITIL Foundation Certification. Experience working within Agile and DevOps environments. Exposure to automation and scripting technologies (PowerShell, Python, Bash, etc.). Experience supporting cloud-native applications and microservices architectures. ...

Essential Degree in IT, Computer Science, or related discipline, or equivalent demonstrable experience Evidence of ongoing professional development in IT infrastructure or related technologies ITIL Foundation certification or willingness to work towards Desirable PRINCE2/Agile Project Management Qualification. Skills Essential Experience supervising, mentoring, or leading technical staff or teams … Knowledge Essential Understanding of high availability, resilience, backup, and disaster recovery concepts Understanding of IT service management principles, including incident, problem, and change management (ITIL framework or equivalent) Knowledge of virtualisation technologies such as VMware or Hyper-V Strong understanding of network principles including routing, switching, VLANs, VPNs, and firewall ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles and practices. Demonstrated experience managing major incidents, problem management, and service operations. Experience producing service performance reports, KPIs, and client-facing dashboards. … resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, or similar. Experience ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

investigate and resolve complex technical incidents and service requests. Provide technical input and support for infrastructure and business projects where required. Operate within an ITIL-based support environment, participating in sprint-based work where required. Document solutions, troubleshooting steps and technical changes appropriately. Essential Skills & Experience Proven experience working … Strong troubleshooting, analytical and problem-solving skills. Experience handling complex technical escalations from 1st and 2nd Line support teams. Previous experience working within an ITIL support framework. Comfortable working across multiple technical disciplines in a busy support environment. Ideal Background We're keen to speak with engineers who have ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Administer and support Okta environments. Work closely with internal teams to resolve technical requests generated through IT support and project activities. Operate within an ITIL-based support environment, participating in sprint-based work where required. Essential Skills & Experience Proven experience in a hands-on 3rd Line Infrastructure Support role. Strong … Okta administration experience. Experience supporting infrastructure, networking and end-user computing (EUC) environments. Strong troubleshooting and problem-solving skills. Previous experience working within an ITIL support framework. Ideal Background We're keen to speak with engineers who have: A strong support engineering background Experience working within Managed Service Providers (MSPs ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...