23 of 23 ITIL Jobs in Tyne and Wear

Minimum 3 years’ experience in a similar role. Full UK driving licence with business insurance. Strong workload management and prioritisation skills. Logical and thorough fault-finding and troubleshooting abilities. ITIL awareness. Technical Skills Microsoft Windows 10/11 and Office applications. Windows Server 2016/2022 and core services (DHCP, DNS, DFS, NPS, Hyper-V, ADCS). Active Directory, Microsoft More ❯

have the chance to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a More ❯

and vendor relationships. A confident communication style, with the ability to translate technical concepts for non-technical audiences. A degree (or equivalent) in a related field and certifications (e.g., ITIL, CISSP, Microsoft) are highly desirable. Familiarity with the Power Platform (Power BI, Fabric) and Azure is a plus. What's in it for You? Excellent Salary: A competitive salary of More ❯

bids/tenders (e.g. G-Cloud, DOS, RM6116) . Knowledge of platform productisation, shared services, and cross-government platform initiatives. Knowledge of relevant frameworks and methodologies such as TOGAF , ITIL , and Agile at scale. Past involvement in mentoring, coaching, or community engagement within technical teams. Principal Platform Architect - Package: Base Salary: £100,000 - £145,000+ Bonus: Performance-based Benefits: Excellent More ❯

across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based More ❯

About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we'd More ❯

governance processes. Skills and Experience: - Experience in change management within a software delivery or IT environment. - Excellent coordination, communication, and reporting skills. - Knowledge of Microsoft DevOps and/or ITIL/Agile methodologies (desirable). - Ability to manage multiple priorities and work effectively with cross-functional teams. - Proactive, detail-driven, and confident in a structured, fast-paced environment. Please apply More ❯

industries, ideally financial services or building societies. Familiarity with hybrid environments and SaaS adoption strategies. Track record of vendor management, including SaaS providers and cloud service partners. Experience with ITIL practices, service management, and governance frameworks What is in it for you? Working in the right professional and motivational environment is not a given with every role, however this role More ❯

delivery models is beneficial Qualifications & Certifications: Bachelors or Masters degree in Information Systems, Engineering, or Business SAP Certification in S/4HANA Finance, Logistics, or Architecture is preferred TOGAF, ITIL, or Cloud Architecture credentials (AWS/Azure), SAP RISE are an advantage Why Join DXC Technology? At DXC Technology, we are committed to fostering a diverse, inclusive, and high-performing More ❯

with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management framework equivalent. You and your role Our team are working on improving services that help us get money to children and the people that care for More ❯

projects is essential. Your ability to manage multiple priorities, solve problems effectively, and communicate clearly with diverse teams will be key to your success in this role. Knowledge of ITIL frameworks and Agile methodologies would be advantageous. This is an exciting opportunity to join a forward-thinking company where your expertise will directly contribute to the successful delivery of innovative More ❯

required Essential Qualifications Degree in IT, Computer Science, or a related field (or equivalent professional experience) Strong knowledge of enterprise system architecture and application design Relevant industry certifications (e.g., ITIL, Microsoft, CompTIA) are highly desirable More ❯

3rd line support of Azure Cloud technologies and services. Experience required: Networking Troubleshooting skills Windows server and VMware skills Strong knowledge of M365 O365 administration Worked in an ITIL environment Azure O365 Fundamentals More ❯

live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management Framework, eg - ITIL Working knowledge and a clear understanding of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. More ❯

Microsoft DevOps Boards is desirable. Change Management Knowledge Analytical and Reporting Skills Risk Management Expertise Organisational and Coordination Skills Problem-Solving Abilities Effective communication and interpersonal skills Familiarity with ITIL frameworks and Agile methodologies is a plus Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) Project Management Professional (PMP) or PRINCE2 Certification Bachelor's degree in Information Technology More ❯

and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor’s degree in Information Technology , Business More ❯

the day-to-day operations of the Service Desk team, ensuring timely and effective resolution of technical issues. Develop and implement service desk strategies, policies, and procedures aligned with ITIL best practices. Monitor performance metrics and SLAs, producing regular reports and insights to senior leadership. Act as an escalation point for complex technical issues and ensure appropriate resolution. Collaborate with … regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience in managing a technical service desk or IT support function. Strong understanding of ITIL framework and service management principles. Excellent leadership, communication, and stakeholder management skills. Hands-on experience with service desk tools (e.g., ServiceNow, Jira Service Management). Solid technical background in desktop … support, networking, and cloud services. Ability to analyse data and drive performance improvements. Experience in managing hybrid teams and remote support environments. Desirable Qualifications: ITIL Foundation or higher certification Microsoft, Cisco, or other relevant technical certifications Experience in enterprise environments or regulated industries Benefits: Annual leave increasing with length of service (up to 28 days) Up to 6% matched pension More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Employer details Employer name NHS More ❯

an excellent opportunity for someone with customer service experience and a genuine interest in IT to develop their technical skills, working in a professional service desk environment that follows ITIL best practices. Key Responsibilities Act as the first point of contact for all users requiring IT support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating … Collaborate with colleagues across the wider IT function as well as third-party suppliers to resolve issues. Ensure all support is delivered in line with agreed service standards and ITIL processes. Candidate Requirements Previous experience in a customer service role. Basic knowledge of IT systems and troubleshooting - or strong enthusiasm to learn. Familiarity with Office 365 applications and Windows operating More ❯

you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in mentoring and training … IT teams. Track record of process optimisation and adaptability in fast-changing environments. If you have expertise in ITIL and ticketing systems, and a passion for mentoring teams and solving complex service challenges, this permanent role in the Service Delivery team is your chance to make a real impact. If this sounds like the right opportunity for you, we’d More ❯

you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in mentoring and training … IT teams. Track record of process optimisation and adaptability in fast-changing environments. If you have expertise in ITIL and ticketing systems, and a passion for mentoring teams and solving complex service challenges, this permanent role in the Service Delivery team is your chance to make a real impact. If this sounds like the right opportunity for you, we’d More ❯

Maintain transparent communication with customers, managing expectations until issues are resolved. Analyse ticket trends to reduce contact volumes through effective help desk resources, proactive communication, and feature updates. Apply ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance the customer experience … proven experience in technical support and ticket management. Here’s what we’re looking for: Technical expertise in Zendesk (or similar platforms) with skills in configuration, automation, and reporting. ITIL knowledge and experience applying best practices to support processes. A track record of excelling in customer/technical support roles with ticket ownership. Ability to quickly learn and master complex More ❯

Maintain transparent communication with customers, managing expectations until issues are resolved. Analyse ticket trends to reduce contact volumes through effective help desk resources, proactive communication, and feature updates. Apply ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance the customer experience … proven experience in technical support and ticket management. Here’s what we’re looking for: Technical expertise in Zendesk (or similar platforms) with skills in configuration, automation, and reporting. ITIL knowledge and experience applying best practices to support processes. A track record of excelling in customer/technical support roles with ticket ownership. Ability to quickly learn and master complex More ❯