11 of 11 ITIL Jobs in Tyne and Wear

working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance. Desirable ITIL knowledge or certification. Microsoft certifications. Experience supporting Microsoft Surface Hub and AV technologies. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Inclusion ...

satisfaction scores, utilisation, profitability, and operational performance.Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.Support service transition activities for new Oracle Cloud implementations moving into managed services.Promote knowledge sharing ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor’s/Master’s degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

support for infrastructure and migration projects, including server, platform and legacy on-premises file server migrations. Work closely with internal IT teams in an ITIL-based environment, contributing to projects, documenting solutions and implementing technical changes. The System Engineer must be able to commit to being onsite in Sunderland ...

Ability to troubleshoot complex technical issues and identify innovative solutions. Desirable Degree in Computer Science, Information Systems or a related discipline, or equivalent experience. ITIL Foundation certification. Experience with machine learning concepts or supporting data science initiatives. Knowledge of Agile delivery methodologies. What We Offer Salary ...

value. Here’s a breakdown of what you’ll be doing:Create and maintain application-related operational reports Complete all work in line with ITIL processes, in particular, Change, Incident, Service Request and Problem Management processes, as defined by IT Service & Operations. Work with business functions and the DevOps Team ...

engineering practices, and how product managers can successfully work with these professions to create better products. Experience of managing large teams. Working knowledge of ITIL v4Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

investigate and resolve complex technical incidents and service requests. Provide technical input and support for infrastructure and business projects where required. Operate within an ITIL-based support environment, participating in sprint-based work where required. Document solutions, troubleshooting steps and technical changes appropriately. Essential Skills & Experience Proven experience working … Strong troubleshooting, analytical and problem-solving skills. Experience handling complex technical escalations from 1st and 2nd Line support teams. Previous experience working within an ITIL support framework. Comfortable working across multiple technical disciplines in a busy support environment. Ideal Background We're keen to speak with engineers who have ...