8 of 8 ITIL Jobs in Tyne and Wear

cost-awareness and optimisation activities within AWS environments. Knowledge, Skills and Qualifications Essential • Experience in IT support and systems administration. • Basic understanding of ITIL, DevOps, Agile, and Kanban principles. • Exposure to Linux administration and troubleshooting. • Hands-on exposure to AWS core services (EC2, S3, RDS, IAM, CloudWatch). • Understanding ...

Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively ...

operating in complex, matrixed environments Experience within manufacturing, regulated, or multi‐site environments. Experience supporting M&A or large‐scale transformation programmes. Knowledge of ITIL, demand management, or portfolio management practices. What we offer: Discretionary Annual Bonus Private Family Medical Insurance Up to 5% matched pension contribution 4x annual salary ...

handover into BAU operations What we're looking for: Proven track record delivering complex IT service transitions in multi-supplier environments Strong understanding of ITIL service management and transition principles Experience across outsourcing, insourcing, or supplier restructuring programmes Ability to manage multiple workstreams or transition waves simultaneously Strong stakeholder management ...

handover into BAU operations What we're looking for: Proven track record delivering complex IT service transitions in multi-supplier environments Strong understanding of ITIL service management and transition principles Experience across outsourcing, insourcing, or supplier restructuring programmes Ability to manage multiple workstreams or transition waves simultaneously Strong stakeholder management ...

years relevant experience within a 300500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial Willing to be part of an evening on-call rota typically 1 week in 4 Strong personal attributes including drive, ambition ...

documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analyst Background … shift-based IT support environments Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...