1 to 25 of 122 ITIL Jobs in Tyne and Wear

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept, and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management, including documentation such as development of designs, processes, and procedures Being the focal point for major incidents or investigations More ❯

understanding of IT security and vulnerability management. Desirable Azure and Microsoft certifications (e.g. AZ-900, MS-900). Experience supporting firewalls and working within ITIL frameworks. Strong networking and infrastructure knowledge. Profile Customer-focused with a proactive, analytical approach. Strong interpersonal skills and the ability to build professional relationships. Able More ❯

with FlexLM is advantageous. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with service management tools like ServiceNow. Knowledge of ITIL or similar frameworks. Attention to detail and high-quality work commitment. Occasional travel to other sites. Comfortable with BPSS security checks. What We Offer We More ❯

and IT infrastructure knowledge. Excellent customer service and communication skills. Bachelor’s degree in IT, Computer Science, or related field. Certifications like Microsoft, CompTIA, ITIL v3/v4, ISO27001 awareness, experience with ServiceDesk systems like Freshworks, and technologies such as Meraki, Cisco, Cato, Oracle Cloud, SharePoint, SCCM, SCOM, PowerShell, Automation More ❯

MCSE certification Hands-on experience with at least three of the following: Exchange, ADFS, Azure AD, Citrix, Office 365, patching, email security Familiarity with ITIL or structured service environments Please do not apply if you lack experience in higher education or proven experience migrating Exchange on-premise to Exchange Online. More ❯

Windows operating systems and Office 365. Working knowledge of creating, documenting, and fulfilling IT processes, business continuity planning, and operational resilience. Working knowledge of ITIL processes including problem management, change control, incident management. Experience with AV technology, including the setup and support of meeting rooms and conferencing solutions. Experience with More ❯

password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Nice to have Skills: Previous experience working as a Service Desk Analyst or similar technical support role. Strong incident management skills and understanding of More ❯

Centre Business, Mitel MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications More ❯

e.g. MBA) Desirable Masters degree in relevant subject area Programme and Project Management (such as Prince2, MSP, Agile, SAFE) IT service Management (such as ITIL) Personal qualities, knowlegde & skills Essential Champions the strategic importance of people, talent management, development and wellbeing through setting and maintaining direction, clear requirements and performance More ❯

working within a NOC/Service Desk framework, ideally in a business-to-business environment Strong problem-solving and analytical skills. Recommended knowledge of ITIL framework and best practices. Demonstrated ability to build and maintain strong stakeholder and vendor relationships Strong influencing and interpersonal communication skills. Effective communicator, capable of More ❯

Skills and Qualifications: Education: Bachelor’s degree in Information Technology, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., ITIL, PMP) are a plus, or equivalent experience. Experience: Proven experience with a strong understanding of both IT and business operations. Experience of ERP (SAP ECC6 More ❯

qualification (e.g. MBA) Masters Degree in relevant subject area Programme and Project Management (such as Prince2, MSP, Agile, SAFE) IT service Management (such as ITIL) Personal Qualities, Knowledge and Skills Uses enterprise-wide thinking to break down silos, fostering collaboration and accountability at all levels. Champions the strategic importance of More ❯

to go the extra mile to meet critical deadlines for the client Some knowledge of methodologies such as PRINCE2, Agile useful and/or ITIL Confident and polished in communication/presentation skills suited to a client facing role Credibility in engaging and managing key stakeholders Creative and effective problem More ❯

technologies, particularly Windows operating systems and Office 365. Knowledge of creating, documenting, and fulfilling IT processes, business continuity planning, and operational resilience. Understanding of ITIL processes including problem management, change control, and incident management. Experience with AV technology, including setup and support of meeting rooms and conferencing solutions. Experience with More ❯

configurations (LAN/WAN). Good knowledge of a leading IT Service Management Tool. Working knowledge of a range of diagnostic utilities. Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment. Exceptional written and oral communication skills. Professional telephone manner with ability to remain calm under pressure More ❯

Entra Cloud migrations Experience needed Minimum 5 years' experience in similar roles Experience working in an SME environment with circa 1000+ users Experience with ITIL and industry-relevant qualifications such as MCSE Outstanding problem-solving and troubleshooting skills ISO27001:2022 experience Experience with Windows server cloud migrations Hays Specialist Recruitment More ❯

service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge across More ❯

tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded: 26 days Annual Leave + Bank Holidays + Wellness days Private Medical Wellness Allowance - £500 Season More ❯

line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are More ❯

problem-solving skills and ability to work under pressure on critical issues. Excellent communication and stakeholder management skills. Preferred Certifications: VMware Certified Professional (VCP) ITIL Foundation/TOGAF (preferred but not mandatory) #J-18808-Ljbffr More ❯

and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence wide range of stakeholders at all levels of the firm; UK and Global Experience in managing delivery More ❯

line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills You’ll thrive here if you are: A self-starter who takes ownership Adaptable and More ❯

Essential) Purchasing (Essential) Sourcing (Essential) Order Management (Desirable) WMS (Desirable) Inventory (Desirable) Must have good experience translating business requirements and design into functional solutions. ITIL process Knowledge. Experienced user of defect tracking systems, including the extraction of key data for weekly reporting and KPI tracking. Desirable Skills: You will have More ❯

relevant stakeholders to successfully manage and resolve issues arising. Demonstrable experience of IT Service Management eg including knowledge of a Service Management Framework e.g. ITIL Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services including independently supporting and maintaining Products and Services and presenting Management Information More ❯