25 of 25 ITIL Jobs in Tyne and Wear

be beneficial. CompTIA A+ covering hardware, software, and network troubleshooting. CompTIA Network+ focusing on network technologies. Microsoft Certified Systems Administrator (MCSA) in Microsoft Windows operating systems and server technologies. ITIL Foundation focusing on the best practices for IT service management. Language Proficiency: Fluent in English. Knowledge, Skills, and Abilities Knowledge of operating systems, software applications, and hardware components, as well More ❯

regularly Desirable Server and infrastructure exposure, for example Windows Server, AD, basic networking Experience with VoIP platforms Familiarity with Datto RMM or similar remote management tools CompTIA, Microsoft or ITIL certifications, or a plan to achieve them Benefits and support £300 per month car allowance Mileage reimbursed at 45p per mile Training plan toward field engineer duties and relevant More ❯

regularly Desirable Server and infrastructure exposure, for example Windows Server, AD, basic networking Experience with VoIP platforms Familiarity with Datto RMM or similar remote management tools CompTIA, Microsoft or ITIL certifications, or a plan to achieve them Benefits and support £300 per month car allowance Mileage reimbursed at 45p per mile Training plan toward field engineer duties and relevant certifications More ❯

regularly Desirable Server and infrastructure exposure, for example Windows Server, AD, basic networking Experience with VoIP platforms Familiarity with Datto RMM or similar remote management tools CompTIA, Microsoft or ITIL certifications, or a plan to achieve them Benefits and support £300 per month car allowance Mileage reimbursed at 45p per mile Training plan toward field engineer duties and relevant certifications More ❯

IT estate We need you to have Experience of working within an IT support team, with a proven track record in colleague support roles and have and understanding of ITIL frameworks Windows 11 experience and sound understanding of Microsoft software - including O365, Teams etc. Experience of PC configuration/Installation Be adaptable and able to operate in a constantly changing More ❯

data solutions that explore, capture, transform, and utilize data to support AI, ML, and BI Proficiency in data science languages/tools such as R, Python, SAS Awareness of ITIL (Incident, Change, Problem management) Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

Excel and Word; PowerPoint used occasionally for stakeholder presentations. Desirable: Experience working within or supporting a banking or financial services Familiarity with ISO 22301 (Business Continuity Management), COBIT , or ITIL Professional certifications such as CBCI , CISA , or CISSP . Understanding of regulatory requirements around operational resilience and continuity. Why Tesco Insurance and Money Services? Seeing your impact all around you More ❯

e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find out more. More ❯

with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support Team leadership experience ITIL Foundation qualification (or equivalent) preferred Strong communication skills with the ability to engage at all levels. For further information, please apply and I will contact you to discuss. The rate More ❯

with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support Team leadership experience ITIL Foundation qualification (or equivalent) preferred Strong communication skills with the ability to engage at all levels. For further information, please apply and I will contact you to discuss. The rate More ❯

storage solutions Exposure to SQL Server, Oracle, or PostgreSQL is a plus Experience in regulated environments or manufacturing (SCADA, PLCs) is desirable Certifications such as CCNP, MCSE, VMware, or ITIL are advantageous Why Join? Competitive salary and private healthcare Access to cutting-edge infrastructure technologies Professional development and training Opportunity to shape infrastructure strategy in a fast-growing organisation More ❯

and cloud security principles. Experience with Azure Virtual Desktop (session hosts, FSLogix, networking). Certifications are a plus: CCNA/CCNP, CompTIA Network+/Security+, Azure Network Engineer Associate, ITIL Foundation. Excellent communication, troubleshooting, and customer service skills. Why You’ll Love It: Hybrid working: 2 days remote. Salary: Up to £50,000. Join a fast-growing company with ongoing More ❯

maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies More ❯

performance. Ensure support requests are handled efficiently and in line with service standards. Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support ITIL Foundation qualification (or equivalent) preferred The rate is flexible depending on experience and we can discuss this in more depth directly. Application Support Team Leader (Oracle E-Business Suite Financials More ❯

joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and … of any Major Incidents underway, and potential workarounds for these Key Skills and Experience Proven experience in team supervision, workload prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas More ❯

Great Places to Work! You have Experience working on a busy IT service desk or similar support role Knowledge of Microsoft systems and multi-channel communication tools An ITIL v3 Foundation certificate or equivalent experience Strong typing and problem-solving skills A positive, proactive approach to learning and teamwork You'll work Monday to Friday on a set rota, including More ❯

service skills Experience in a service desk support role, ideally working to SLAs Experience delivering technical support in an engineering environment using Autodesk and Bentley products Desirable Knowledge of ITIL Service Management best practices, ITIL V3/V4 Experience of using PowerShell Experience in ServiceNow or similar ITSM Tools Support CDE Services such as ProjectWise and BIM suites Experience of More ❯

distribution business seeking an IT Service Quality Lead to drive excellence across its technology operations. This role is ideal for someone passionate about improving service delivery, ensuring compliance with ITIL standards, and fostering a culture of continuous improvement. You’ll be responsible for ensuring IT services meet performance and quality expectations, enhancing operational efficiency, and championing best practices across cross … Quality & Governance Develop and implement IT service quality frameworks and standards Monitor performance against agreed SLAs, KPIs, and user satisfaction levels Conduct regular service audits to ensure compliance with ITIL and ISO standards Continuous Improvement & Process Optimisation Identify service delivery gaps and lead root cause analyses Partner with Service Delivery teams to enhance incident, problem, and change management processes Produce … delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled More ❯

distribution business seeking an IT Service Quality Lead to drive excellence across its technology operations. This role is ideal for someone passionate about improving service delivery, ensuring compliance with ITIL standards, and fostering a culture of continuous improvement. You’ll be responsible for ensuring IT services meet performance and quality expectations, enhancing operational efficiency, and championing best practices across cross … Quality & Governance Develop and implement IT service quality frameworks and standards Monitor performance against agreed SLAs, KPIs, and user satisfaction levels Conduct regular service audits to ensure compliance with ITIL and ISO standards Continuous Improvement & Process Optimisation Identify service delivery gaps and lead root cause analyses Partner with Service Delivery teams to enhance incident, problem, and change management processes Produce … delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines … Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able to manage More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines … Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able to manage More ❯

knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network security (TCP/IP) Understanding of SCCM, Intune, patching processes, and ITIL practices Hands-on experience with Windows (essential) and Linux (desirable) environments Exposure to cloud platforms (AWS desirable) and web proxy technologies Background in IT risk, controls, and cyber awareness Desirable … ITIL Foundation Certificate, SSCP Certificate If you’re motivated by the idea of protecting systems that millions of people rely on and want to grow your career in a role that balances technical depth with real business impact, we would love to hear from you We encourage early applications, as the vacancy may close before the advertised deadline once we More ❯

knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network security (TCP/IP) Understanding of SCCM, Intune, patching processes, and ITIL practices Hands-on experience with Windows (essential) and Linux (desirable) environments Exposure to cloud platforms (AWS desirable) and web proxy technologies Background in IT risk, controls, and cyber awareness Desirable … ITIL Foundation Certificate, SSCP Certificate If you’re motivated by the idea of protecting systems that millions of people rely on and want to grow your career in a role that balances technical depth with real business impact, we would love to hear from you We encourage early applications, as the vacancy may close before the advertised deadline once we More ❯