1 of 1 ITIL Jobs in Pontefract

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIA A+ or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage. What's in it for you? At RM we have My Work Blend @RM which More ❯