2 of 2 ITIL Jobs in Preston

will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams to support digital transformation and continuous service … programme: article lifecycle, quality reviews, and coaching; make knowledge updates part of done criteria for tickets and changes. - Run a CSI backlog (ITIL 4); report value delivered (defect removal, time saved, sentiment uplift). - Lead cloud-based endpoint management and zero touch provisioning (e.g., modern EUC approaches) to improve reliability ...

windows. Impact Analysis: Produce detailed "Run Sheets" including pre-checks, execution steps, validation, and—most importantly—robust rollback plans. Governance & CAB: Draft high-quality ITIL change artefacts and navigate the Change Advisory Board (CAB) process for complex infrastructure shifts. Risk & Compliance: Identify compatibility risks and ensure all decommissioned data meets … business cases for Steering Committees and non-technical stakeholders. Certification/Education: Tertiary qualification in IT/Computer Science and a solid understanding of ITIL frameworks. Please note: A National Police Check and a valid Driver’s Licence are required for this position Apply Now! Redwolf + Rosch invite ...