1 to 25 of 28 ITIL Jobs in Lancashire

/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune, SCCM, Active Directory ...

leading continuous improvement initiatives.Analytical mindset with experience in data interpretation, reporting, and trend analysis.Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable).Key CompetenciesCalm and decisive under pressureHighly organised with strong attention to detailClear and confident communicatorProactive problem-solverStrong commercial and customer awarenessSuccess MeasuresTimely resolution ...

VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup ...

Desirable Skills Experience working within SIAM (Service Integration and Management) or multi-supplier environments. Familiarity with incident management tools and reporting platforms. Understanding of ITIL Incident Management principles. Experience working within government, defence, critical national infrastructure, or other highly regulated sectors. Exposure to governance, assurance, and audit processes. Security Requirements ...

will develop in depth knowledge of: IT fundamentals (hardware, software, operating systems) Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) Cybersecurity fundamentals ITIL service management principles Cloud technologies (Microsoft 365/Azure basics) Responsibilities: First-line technical support Networking & infrastructure support Cybersecurity & compliance Hardware & software deployment Documentation & continuous ...

experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs ...

stakeholder engagement and supplier management skills Experience presenting incident risk information to senior stakeholders Desirable Knowledge of: NIST Cyber Security Framework (CSF) NCSC guidance ITIL Major Incident Management ISO 27001 Experience supporting security assurance and audit activities Experience in Defence, Government, or highly regulated sectors Key Deliverables Security Incident Management ...

Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with ...

influencing skills An understanding of Agile delivery methodologies (Azure DevOps experience is desirable) A passion for AI, automation and continuous improvement Microsoft certifications and ITIL knowledge are desirable but not essential. If you're looking for a role where you can combine Microsoft technology, AI innovation and meaningful work, please ...

stakeholder management skills Ability to prioritise workloads, manage competing deadlines, and remain calm under pressure Relevant technical qualifications or certifications, such as Microsoft, Cisco, ITIL, or equivalent experience, are desirable Key Benefits of Working in Our IT Team Competitive salary and benefits package Supportive and inclusive working environment Opportunities ...

solutions. Strong expertise in: Discovery Service Mapping CMDB Event Management Cloud Discovery Experience integrating ServiceNow with enterprise monitoring and infrastructure platforms. Strong understanding of ITIL and enterprise service management principles. Experience designing secure, scalable, and enterprise-grade ServiceNow solutions. Excellent stakeholder management and communication skills. Experience working within complex enterprise ...

most brilliant minds.The RoleAs a Network Engineer, you will join our team supporting QinetiQ and MOD customers. You’ll work in an ITIL-based environment supporting multiple projects across different layers, delivering technical outputs that ensure secure, efficient transfer of data and the delivery of key communications and network systems.Day ...

CMDB o Event Management o Cloud Discovery o Operational Intelligence (desirable) Experience integrating ServiceNow with enterprise monitoring and infrastructure tools. Strong understanding of ITIL and enterprise service management practices. Experience designing secure and scalable ServiceNow solutions. Excellent stakeholder management and communication skills. Desirable ServiceNow Certified Technical Architect (CTA), Certified Master ...

Discovery Experience with Operational Intelligence would be desirable. Strong experience integrating ServiceNow with enterprise monitoring, infrastructure, and third-party tooling . Strong understanding of ITIL and enterprise service management practices . Proven ability to design secure, scalable, and maintainable ServiceNow solutions . Excellent stakeholder management, communication, and technical leadership skills. ...

stakeholder management skills Ability to prioritise workloads, manage competing deadlines, and remain calm under pressure Relevant technical qualifications or certifications, such as Microsoft, Cisco, ITIL, or equivalent experience, are desirable Key Benefits of Working in Our IT Team Competitive salary and benefits package Supportive and inclusive working environment Opportunities ...

working with technical teams, suppliers, and business stakeholders. Strong planning, governance, and risk management capabilities. Experience supporting CAB processes and major deployment activities. Desirable ITIL knowledge or certification. Experience within large-scale or complex enterprise environments. Continuous improvement and process optimisation experience. Understanding of incident, problem, and continuity management. What ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

with excellent attention to detail. Ability to manage multiple priorities and work effectively in a fast-paced environment. Desirable Skills PowerShell, AWS, MySQL, Grafana, ITIL knowledge If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your ...

manage a large volume of change across both Product & Project * Financial and management reporting Qualifications: * Product Owner and/or Product/Project experience * ITIL APPLY NOW If this sounds like the role for you, we would love to hear from you! Send your profile to Stella today ...

processes, procedures and disciplines for change, asset, problem, incident, capacity, availability, service level and risk management in an IT Infrastructure environment in accordance with ITIL principles. Capability to communicate with end users to understand, explain and resolve issues calmly and clearly. Important Notice Noble Recruiting Limited , based in Billericay, Essex ...

detail, accountability, and ownership of outcomes. Desirable Exposure to connectivity, SIP, networking and security architecture. Experience supporting large-scale migrations and multi-site deployments. ITIL-aligned operational experience. Background in solutions architecture or senior pre-sales engineering. ...

team through the interim period Report to the Board on performance What you'll need Proven Director-level experience in IT, Data and Performance ITIL or CoBIT certification (or equivalent) Available at short notice James Andrews is acting as an employment agency and business in relation to this role. ...

Fi. Monitor and support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, WSUS, and related technologies. Desirable ITIL Foundation. Microsoft certifications. VMware experience. Exposure to cybersecurity, SIEM, and MDR solutions. This is an excellent opportunity for a motivated IT professional looking to broaden ...

Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft 365, SharePoint, Teams and Power Platform Experience delivering training, enablement or digital adoption … initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual improvement activities Excellent stakeholder management and communication skills, with the ability … Experience producing service reports, performance dashboards, and management information Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working ...