1 to 25 of 70 ITIL Jobs in Lancashire

solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications … expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯

and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+/Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

and analytical skills Ability to manage multiple priorities and perform well under pressure Familiarity with IT service management tools and standards Desirable experience includes VMWare, Oracle, SQL, Scripting, and ITIL certification. A relevant technical degree or equivalent experience is expected. Why Apply This is a key role within a progressive IT team that supports a large and dynamic organisation. You More ❯

or equivalent in a computing related subject Relevant experience of the subject matter Desirable Studying or have recently gained and IT related degree. Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB, MCP etc) Personal Qualities, Knowledge and Skills Essential Working collaboratively within a team setting Working under general direction whilst taking the initiative and responsibility for delivery individual More ❯

interpersonal skills Strong analytical and problem-solving skills Ability to manage multiple projects and priorities Focus on continuous service improvement and value delivery Qualifications: Certifications in Azure (desirable) and: ITIL Foundation Agile methodologies Behaviours: Self-motivated, proactive, and organised Flexible and positive attitude Committed to driving business improvements Stay current with emerging cloud and automation technologies If you're ready More ❯

and strong stakeholder management skills. Understanding of hybrid work enablement, workplace analytics, IAM, cybersecurity, and accessibility. Qualifications: Bachelor's degree in Business, Computer Science, Engineering or a related field. ITIL Practitioner certification desirable. Additional Information: This is a UK Eyes Only role - candidates must be sole British nationals . BPSS clearance required to start, with SC clearance in progress. Flexible More ❯

/Lenovo). Monitoring tools (Zabbix, Prometheus, SolarWinds, Nagios). Significant knowledge and/or experience of working within an IT Support function, in a dynamicpressurised environment, adhering to ITIL best practices (Change, Incident, Problem, Access, etc). Knowledge of IS0 27001, PCI-DSS is advantageous. Excellent communication and customer management skills. Full driving license. What is in it for More ❯

bring a customer-focused approach, leveraging excellent communication and relationship management skills to ensure client satisfaction while maintaining high service standards. Possession of financial awareness, contract management skills, and ITIL process understanding, combined with an adept understanding of service-level agreements (SLAs) and KPIs, will enable you to drive continuous improvement initiatives and deliver a high-quality service, whilst saving … with both internal teams and third-party vendors, ensuring the smooth delivery of our services while adhering to budgets and profitability targets. Service Delivery Manager - Key Requirements: Ideally possess ITIL Foundation, IOSH, and Prince2 Eligible for SC Clearance Experience in Service Coordination/Service Delivery or Operations Delivery Strong customer relationship and communication skills Financial awareness and contract management knowledge More ❯

bring a customer-focused approach, leveraging excellent communication and relationship management skills to ensure client satisfaction while maintaining high service standards. Possession of financial awareness, contract management skills, and ITIL process understanding, combined with an adept understanding of service-level agreements (SLAs) and KPIs, will enable you to drive continuous improvement initiatives and deliver a high-quality service, whilst saving … with both internal teams and third-party vendors, ensuring the smooth delivery of our services while adhering to budgets and profitability targets. Service Delivery Manager - Key Requirements: Ideally possess ITIL Foundation, IOSH, and Prince2 Eligible for SC Clearance Experience in Service Coordination/Service Delivery or Operations Delivery Strong customer relationship and communication skills Financial awareness and contract management knowledge More ❯

implement controlled changes Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows More ❯

or financial services industry (a plus) Ability to multi-task and manage priorities with little supervision Strong communication skills Willingness to work in rotational shifts and on national holidays ITIL experience (advantage) Our Culture and Benefits BNY Mellon has received numerous awards including Fortune's Most Admired Companies, Bloomberg's Gender Equality Index, and others. We offer highly competitive compensation More ❯

and supporting cloud environments. Knowledge of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security tools and vulnerability remediation Virtualisation More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelor's degree in Computer Science, Information Technology, Electrical … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward - Base salary of More ❯

3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bolton- £35,000 - £40,000 Bolton - 5 days onsite Company I'm partnered with a leading retailer based in Bolton, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with … role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of Windows Scripting (PowerShell) Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere). Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred. Excellent communication and interpersonal skills. Apply Now! If you're looking for the next step in your career and have a skill set which consists of More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯

Ability to troubleshoot hardware, software, and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles More ❯

EBITDA contribution). Education & Certifications Bachelor’s degree in Computer Science, Information Systems, Business, or a related field. Desirable: Relevant certifications such as Agile/Scrum (e.g., PSM, CSM), ITIL, Prince2, security certifications (e.g., CISSP), or ISO 27001 awareness. Key Performance Indicators (KPIs) Project delivery performance (on-time/on-budget %) CSAT/NPS for franchise technology support services Release More ❯

you partnered with a senior analyst who can mentor you through your early career. Requirements: Experience or an understanding of how a technology support desk works, preferably surrounding the ITIL framework Knowledge of a range of technology from Microsoft (Office 365, Active Directory, Exchange, Windows Server, etc.) Strong motivation and desire to work in a fast-paced environment Excellent written More ❯

with hands-on Azure experience. Strong understanding of cloud and traditional infrastructure (networking, storage, server, security). Experience with hybrid environments, backup strategies, and business continuity planning. Familiarity with ITIL practices and working within a ticketing system. Technical knowledge in areas such as Azure AD, Microsoft 365, DNS, Kubernetes environments, and Linux server support. If you're keen on getting More ❯

Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella | Hybrid | immediate/August start. We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract . This role is ideal for a seasoned contractor with a … strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work with the Change, Event … Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD Use and improve automation tools to support efficient change handling Track KPIs, analyse trends, and drive More ❯

end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯

Commercially astute, highly accountable, and results-driven Nice to Have Degree or equivalent in Business, IT, or related field Formal sales training (e.g. Sandler, SPIN, Miller Heiman) Familiarity with ITIL or other service delivery frameworks Why This Role, Why Now? This is a rare opportunity to join a business with momentum, ambition, and an appetite for innovation. You’ll be More ❯

plans. Maintain service introduction processes and documentation. Support infrastructure tasks for product changes. Provide general application support, configurations, installations, and troubleshooting. Key Skills/Qualifications needed for this role: ITIL Practitioner certification (high desirable) Excellent problem-solving, judgment, high emotional intelligence, and interpersonal skills. Experience in cross-functional technical and business roles, especially in dynamic corporate environments. Ability to hold More ❯

methodologies. UCD focus. Integrations, automation and/or orchestration via workflows, scripting web services/APIs, and IntegrationHub. Development process optimisation. Understanding of information security. System design and support. ITIL framework knowledge and understanding of service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern … development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision. Technical skills We'll assess you against these technical skills during the selection process: Strong understanding of ITIL/ServiceNow Good understanding and experience of agile methodologies, development lifecycle More ❯

and prioritise the features/enhancements/increments that will achieve the best value for the customer; defining user stories and/or features and functionality. Continuous Improvement . ITIL V4 Service Value System (SVS) cornerstone. Drive continuous improvement and anticipate changes in customer need, adapt and create transitioning plans. Work with internal stakeholders to agree consistent product documentation and … Demonstrated ability to deliver key outputs and balance project work with operational responsibilities. Strategic Thinking Familiar with stakeholder mapping techniques (RACI knowledge is a plus) and experienced in applying ITIL principles across change management, service delivery, or product management. Security & Privacy by Design A strong advocate for embedding security and privacy from the outset in all work. Qualifications Holds a More ❯