1 to 25 of 26 ITIL Jobs in Lancashire

system updates, patches, and maintenance activities as required. Support office-based and remote employees with their IT needs. Ensure compliance with company IT policies and security protocols. Understanding of ITIL best practice Excellent telephone manner and professional demeanor Experience of using call logging software and managing tickets within that software Knowledge of Microsoft based operating systems with emphasis on Windows More ❯

implement controlled changes Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows More ❯

systems (e.g. Salesforce, Dynamics, or industry-specific platforms). Understanding of change control and systems governance processes. Experience with Microsoft Power Platform (e.g. Power Automate) or other workflow tools. ITIL Foundation or similar service management certification. Personal Qualities Professional, dependable, and organised. Strong ownership mentality — follows problems through to resolution. Calm under pressure and capable of prioritising workload effectively. Motivated More ❯

and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Management of small multidisciplinary teams Service delivery and project management ITIL awareness This is an excellent opportunity to join a well-established medium-sized global business in the ongoing enhancement of their core business systems. Aside from the management of the core More ❯

configuration and management iSCSI SAN technology, Dell EqualLogic & NetApp SANs Microsoft Windows Server ADFS, SSO, MFA Microsoft Exchange Server Office 365 Windows VDI, VMware Horizon Capacity monitoring and planning ITIL AWS and or Azure (desirable) Personal and other skills Able to manage complexity: Accepts and works with ambiguity and complexity; Learns from past experiences and translates this into action; Shares More ❯

and SharePoint. Knowledge of layer 2 and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Service delivery and service improvement ITIL awareness Thisisanexcellentopportunitytojoinawell-establishedmedium-sizedglobalbusinessintheongoingenhancementoftheircorebusinesssystems.YouwillneedtolivewithinthelocalvicinityofLancaster,Preston,BoltonorBlackburnandbeabletocommuteintothecityeasily. More ❯

and SharePoint. Knowledge of layer 2 and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Service delivery and service improvement ITIL awareness This is an excellent opportunity to join a well-established medium-sized global business in the ongoing enhancement of their core business systems. You will need to live within More ❯

problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work both independently and as part of a team. Relevant IT certifications (CompTIA A+, Microsoft, ITIL) are an advantage. What We Offer Competitive salary of £30,000 per annum. Opportunities for training, professional development, and certification. Friendly, collaborative working environment. Exposure to a wide range of More ❯

existing IT General Controls from across access, change, and operations domains drawing on experience to do so independently and/or with minimal support. Working knowledge of COBIT/ITIL Frameworks Comfortable performing IT Risk Assessments across a variety of IT domains. Strong analytical and problem-solving skills, being able to decipher sometimes complex information, analyse and report on for More ❯

involved the provision of a range of IT services and products into business units undergoing other changes at the same time. • has a good understanding (foundation level) ideally in ITIL v4 service transition and change management • is proficient in project management methodologies such as Prince2, MSP, or Agile PM (certifications beneficial). • is skilled in stakeholder and relationship management, with More ❯

amended from time to time. What we're looking for: Qualified to degree level or time served experience. CISA, CRISC or similar professional qualifications but training will be provided ITIL, COBIT, SOX knowledge - Desirable 2-3 years of experience working within an IT control testing programme Experience working in an external audit team within a Big 4 or similar corporate More ❯

knowledge of SAP S/4HANA Experience with ECC 6 will be beneficial. Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. ServiceNow to support ITIL processes Skills: Data Management Support Governance and Control Self-Learning Qualifications: Relevant IT degree or business degree, experience in consultancy For more information please contact Lauren at JAM Recruitment. More ❯

million pounds into their IT infrastructure with the latest Cisco and Microsoft technology. In addition, our client will pay for certifications for candidates to complete, Certifications range from ITIL Foundation to Apple Basic and Apple Advanced and Networking. The list of certifications is not limited and many courses and qualifications can be undertaken all funded by the company. The IT More ❯

Contribute to automation, continuous service improvement initiatives, and the successful delivery of Atlassian projects in collaboration with internal teams and external partners Your skills and experiences: Basic knowledge of ITIL practices (incident, request, problem, change management). Clear communicator, able to explain technical solutions to non-technical users. Stron g customer service orientation, with patience and empathy in user interactions. More ❯

manufacturing environment Experience managing a sizeable IT estate, including infrastructure, applications, ERP, CRM, and service delivery Proven stakeholder and change management skills in complex or distributed teams Certifications like ITIL, PMP, or Microsoft are desirable So What’s Next? If you’re a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support More ❯

TCP/IP) Virtualisation technologies (VMware ESXi 6.0>, Hyper-V), Citrix desirable Previous experience around migrations e.g. Exchange on-prem to Office 365, Exchange Online etc. Any certifications around ITIL, PRINCE2 and within Microsoft and Cloud space with be a bonus In this position, you will achieve exposure to a range of exciting project work enhancing IT Security, Infrastructure and More ❯

enterprise architects Familiarity with SAP Activate , Solution Manager , ARIS/Signavio , and hybrid/agile delivery models Desirable Qualifications SAP S/4HANA certification (Finance, Logistics, or Architecture) TOGAF, ITIL, or Cloud (AWS/Azure) certifications a plus Ready to help shape what great looks like in enterprise SAP delivery? Apply now to find out more. More ❯

/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support … to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service). Consistent service quality across diverse technologies and end-user environments. What You’ll … Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯

live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management Framework, eg - ITIL Working knowledge and a clear understanding of service management within a UK payments landscape, including BACS and Faster Payment journeys. You and your role This is a Live Service role. More ❯

workload management tools Software/Tools: Kanban board tools (e.g. Jira, Trello) Ticketing systems (ITSM tools) Adobe Commerce (training provided) Certifications & Standards: Adobe Commerce certification (training and funding available) ITIL knowledge advantageous but not essential InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably More ❯

workload management tools Software/Tools: Kanban board tools (e.g. Jira, Trello) Ticketing systems (ITSM tools) Adobe Commerce (training provided) Certifications & Standards: Adobe Commerce certification (training and funding available) ITIL knowledge advantageous but not essential InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably More ❯

the NHSBSA can take you.We are people connected to care. Job description Job responsibilities Specialist Skills 1. Oversee the continuous development, transition and day to day operation of associated ITIL service management processes and governance frameworks, engaging with business colleagues, internal/external suppliers and key stakeholders as necessary. 2. Guide the service desk function through the ITSM Operating Model … and IT Service Lifecycle in line with ITIL v4, re-shaping service desk practices in the context of customer and user experience, working with internal and external stakeholders to provide a strong value focused direction. 3. Lead the adherence to Service Management policies, processes and procedures, ensuring they are in place for the service desk function and are followed by … to ensure the overall needs of the business are met from a Technology perspective. Person Specification Personal Qualities, Knowledge and Skills Essential 1.Knowledge of implementing or working under the ITIL V3 framework in particular as part of the Service Operation stage of the lifecycle. 2.Significant knowledge gained from working in a similar level role in an NHS or associated public More ❯

and scalability in service design documentation. Required Skills & Experience: Proven experience in service design, service architecture, or IT service management. Strong understanding of service mapping methodologies and frameworks (e.g., ITIL, TOGAF). Proficiency in visualization tools such as Microsoft Visio, Lucidchart, or similar. Excellent analytical, documentation, and communication skills. Ability to work cross-functionally with technical and non-technical teams. … Preferred Qualifications: Certification in ITIL, Service Design, or Enterprise Architecture. Experience with cloud infrastructure and hybrid environments. Familiarity with CMDB and service catalog tools. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯

Join DWP Digital as an Operations Resilience Manager and help keep our vital services stable, secure, and ready for anything. You'll lead on service continuity and capacity planning, working across teams to spot risks, shape recovery plans, and keep More ❯