25 of 25 ITIL Jobs in Lancashire

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns ...

coaching and stakeholder management skills Ability to drive service improvements and embed best practice processes Experience creating documentation, knowledge articles and user guidance Desirable ITIL knowledge or certification Experience with ServiceNow administration or enhancement activities Experience driving automation, self-service or digital adoption initiatives Knowledge of change management and continuous ...

lifecycle, severity classifications and escalation processes Strong supplier/stakeholder coordination and reporting skills Experience within SIAM or multi-supplier environments is highly desirable ITIL Incident Management knowledge would be beneficial Government, defence or regulated-sector experience is advantageous Active SC clearance is essential Please note: This ...

stakeholder management skills. Ability to work independently in a fully on-site support environment. Flexibility to align with UK working hours when required. Desirable ITIL Foundation certification or higher. Experience with device provisioning and near-zero-touch deployment processes. Experience supporting users within Defence or other highly secure environments. Experience ...

influencing skills An understanding of Agile delivery methodologies (Azure DevOps experience is desirable) A passion for AI, automation and continuous improvement Microsoft certifications and ITIL knowledge are desirable but not essential. If you're looking for a role where you can combine Microsoft technology, AI innovation and meaningful work, please ...

skills Ability to coordinate multiple stakeholders Desirable Exposure to SIAM or multi-supplier environments Familiarity with incident management tooling and reporting outputs Understanding of ITIL Incident Management concepts Experience in regulated, government, or defence environments Key Deliverables Incident reporting packs Supplier incident performance metrics Incident status tracking and governance records ...

relationships with colleagues and customers. Desirable Understanding of the Open Accounts Financial Accounting Suite. Experience of supporting and maintaining a SQL database. Qualifications Essential ITIL Foundation. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties ...

performance. What you'll need What you’ll know: You’ll be a proven practitioner in IT Service Management. You’re likely trained in ITIL, at least to Foundation status. You’ll know that it’s not all about ITIL. You’ll be able to show that you understand ...

Comfortable working in a dynamic environment where priorities and site requirements can change rapidly. Experience within construction, infrastructure, utilities or other temporary-site environments. ITIL Foundation or equivalent service management knowledge. Experience deploying satellite connectivity solutions such as Starlink. Understanding of wayleaves, civils and site access requirements. Familiarity with ITSM ...

PRINCE2, Agile, or Waterfall. Desirable Experience Microsoft Azure Virtual Desktop (AVD). Application Packaging (MSIX, App Attach). Microsoft Endpoint and Modern Workplace technologies. ITIL or Service Management environments. This is an excellent opportunity to play a key role in delivering a business-critical transformation programme, working across technology ...

with excellent attention to detail. Ability to manage multiple priorities and work effectively in a fast-paced environment. Desirable Skills PowerShell, AWS, MySQL, Grafana, ITIL knowledge If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your ...

download a copy of the job description. Essential criteria Experience in Change Management, IT Service Management or IT Operations roles Strong working knowledge of ITIL Change Management practices Experience managing Change Advisory Board (CAB) or change governance processes Experience using IT service management (ITSM) tools and change workflows Demonstrable experience ...

organisation, coordinating with client IT teams and partner suppliers to ensure contractual and financial targets are met. The role requires IT Service Management expertise, ITIL Foundation certification, and strong stakeholder management. #J-18808-Ljbffr ...

strong customer relationships, improving service performance and taking ownership when challenges arise? Previous experience: Do you hold current SC Clearance? Do you hold an ITIL Foundation qualification (or higher)? Can you evidence Level 1 & 2 technical assistance in a Service Desk/Walk Up Tech Bar/L2 Technical Support ...

everyday culture, and we strive to create a representative and welcoming environment for all.## **Your skills and experience*** Strong knowledge and practical experience across ITIL processes, with a particular focus on Major Incident Management, Change Management, Incident Management, Problem Management, and Release Management* ITIL Foundation certification (v4 or above ...

strong customer relationships, improving service performance and taking ownership when challenges arise? Previous experience: Do you hold current SC Clearance? Do you hold an ITIL F click apply for full job details ...

will act as a key technical representative in front of clients during high-level engagements and reviews, while providing critical, technical inputs into core ITIL functions to safeguard service delivery and meet customer SLAs. What will you be doing? Direct Management : Lead, mentor, and evaluate a highly specialised team consisting … stability. Engineering Practices : Define, establish, and continuously evolve technical support engineering practices, standards, and methodologies across the managed services infrastructure team. Technical Input to ITIL 4 Functions Incident Management (Tier 3) : Provide advanced technical intervention for high-priority incidents. Establish technical diagnostics that feed back into the managed service centre ...

Fi. Monitor and support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, WSUS, and related technologies. Desirable ITIL Foundation. Microsoft certifications. VMware experience. Exposure to cybersecurity, SIEM, and MDR solutions. This is an excellent opportunity for a motivated IT professional looking to broaden ...

Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual improvement activities Proven experience leading and developing a small IT support … Experience producing service reports, performance dashboards, and management information Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. #J-18808-Ljbffr ...

delivering a high-quality support service - Monitor SLAs, XLAs, and drive continuous service improvement - Manage incident, request, problem, and change management aligned with ITIL 4 - Drive workflow automation to reduce manual processes and improve efficiency - Own development and enhancement of Member and Employer Portals - Manage relationships with Civica and relevant … database development - Understanding of ISO 27001 and managing audit requests Nice to have: - Experience working with Civica UPM or other pension administration platforms - ITIL v4 certification or experience applying IT service management principles - Experience with automation tools, workflow technologies, APIs and system integration solutions - Familiarity with Agile delivery methodologies ...

delivering a high-quality support service. Monitor SLAs, XLAs, and drive continuous service improvement. Manage incident, request, problem, and change management aligned with ITIL 4. Drive workflow automation to reduce manual processes and improve efficiency. Own development and enhancement of Member and Employer Portals. Manage relationships with Civica and relevant … database development Understanding of ISO 27001 and managing audit requests. Nice to have Experience working with Civica UPM or other pension administration platforms. ITIL v4 certification or experience applying IT service management principles. Experience with automation tools, workflow technologies, APIs and system integration solutions. Familiarity with Agile delivery methodologies ...

Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix … specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack ...

Service Transition experience - not purely BAU Service Management. Excellent stakeholder management and communication skills. Experience managing complex, cross-functional IT transitions. Strong understanding of ITIL/ITSM environments. ITIL Foundation required; Practitioner or higher desirable. Experience of managed service implementations would be highly beneficial. A pragmatic, collaborative approach with ...

reduce disruption. You work effectively across IT teams, keep documentation accurate and foster an environment where colleagues can grow and provide excellent support. An ITIL Foundation qualification is advantageous but not required, although a strong working knowledge of ITIL processes is preferred. What you'll get We know rewarding work ...