6 of 6 ITIL Jobs in Solihull

high-quality services to internal stakeholders. Proven ability to manage IT service teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge of ITIL framework and best practices. Experience working as an Incident Manager. Person Profile: Strong leadership and management skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal More ❯

Meraki MX) Networking (LAN/WAN Cisco & Meraki) Azure Infrastructure deployment & management PowerShell scripting Excellent understanding of IT security principles and their practical application. Qualifications (Preferred but not essential) ITIL 4 Foundation Microsoft, Cisco, or VMware certifications Why Join Us? Be part of a collaborative and inclusive team that values innovation and continuous improvement. Work on impactful projects that shape More ❯

. Strong background in AI, data, and automation technologies. Track record of leading solution design for major bids, RFPs, or pre-sales engagements. Understanding of enterprise architecture frameworks (TOGAF, ITIL) and AI governance. Strong commercial acumen — able to link technology decisions to bid competitiveness and delivery success. More ❯

exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯

with both technical and non-technical stakeholders. Team player with the ability to work independently and collaboratively to solve problems. Degree in an IT-related discipline is preferred, with ITIL v4 and Prince2 Practitioner level qualifications desirable. Willingness to travel to other locations within the business to deliver and support projects. Why Choose This Role? Choosing this role means stepping More ❯

re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices and IT support tooling Experience managing or working closely with third-party suppliers The role is based in Solihull, with hybrid working (3 days More ❯